Verizon

Purchased a Note 5 here recently and that all went fine. Was upsold on the Jetpack and I should have known better, that’s where the problem started.
Was told I had 14 days to return anything. Great. Returned the Jetpack 10 days later because I decided I didn’t need it. «Well you have to pay the $ 40 restocking fee.» Ooooookay.
«Well do I still get hit with the activation fee?»
«We’ll put a credit on your account for it.»
You can see where this is going. The credit was never applied, so I ended up having to pay $ 80 for activation and restocking of a piece of equipment I didn’t really want.
That’s not the worst part. The worst part is they never actually cancelled the Jetpack line so I am still being charged for the access to a device I returned two months (and two bills) ago.
Whatever you do do not let them upsell you on the Jetpack, and if they tell you they’re going to put a credit on your account make sure you get proof of it.
Better yet go to Bestbuy.

I went to this location on my lunch hour looking for the new iPhone 6s. I was told that they had them in stock when I walked into the store. The girl began to bring up my account, but seemed to have a lot of issues with the tablet she was using. When she finally got things working, she informed me that they actually didn’t have the phone in stock after all. She wasted about a half hour of my time, and needless to say that’s the last time I go to this location. The employees here simply aren’t helpful.