TS Carpet & Design Center

Went to the location today to look at carpet and schedule for an in home estimate, I am ready to install! Called first answering says 11:00 a.m. On Saturday. Get there the store window says 11:00 a.m. but store is locked. It was 11:07 a.m. If they can’t open their business on time I would hate to see what time they show up to do the work. I left. My time is valuable too

Used TS Carpet last year to remodel our master bath and everything was perfect with great service and a wonderful new bathroom. We plan on a few other projects in our home soon and will be contacting them again

We were very happy with the entire experience with TS Carpet. The showroom was very well layed out and had lots of samples to choose from, the staff was wonderful, and very professional, and the prices for having our entire home carpeted seemed fair for the quality of the product we purchaced. Instalation was one of the best experiences we’ve had. We had contractors from TS’s team of David and David do our instalation and they did a bang up job. Worked very hard and efficiently, did a great job and were easy to work with.
Debbie was the professional who helped us with all our choices for the carpeting and she was helpful, caring, professional and very easy to work with. The rest of the staff that helped us with various questions about our new carpeting were very helpful and answered our questions fully.
In the future, we would not look elsewhere for carpeting or floring needs. They have it all down in Placentia!

Just stopped in to look at flooring and we were so pleased with the great customer service we received. We were shocked to find out they were a full home design center with variety of products and finishes. Courtney was the perfect mix of giving information and letting us play with samples. What an unexpected treasure! Thank you SOOOOOO much!

We experienced some unwanted water vapor issues in our family room. Through a recommendation, we learned about TS Carpet & Design Center. It was a difficult problem to diagnose and deal with but Tom (the owner) and Anita (the designer) hung in there with us every step of the way and took an active role in helping us get through it all.
End result: we now have beautiful Couristan carpet, framed within a wood floor. If you like old-​school customer service, then you will definitely like working with Tom and Anita. They are talented, knowledgeable, honest and dependable professionals. It was a pleasure doing business with them.
We also ordered Hunter Douglas plantation shutters from them and, again, the product, the service and the installation was stellar.

I currently have 3 houses to make decisions for, so it’s important that I find trusted, quality services for when I need, or don’t want to do the work myself. This is my «go to» flooring place. I have used them 3 times, and have been very satisfied each time.
I met Thomas the owner, and he seems like a really nice guy, over the years I have worked with Kris Bowers — she is a partner in the business and has been there for years. I love it when people truly appreciate your business — and Kris does.
We had one job done about 5 years ago, and it still looks as good as new. Kris has sent a holiday card every year since then. So, my wife and I walk in to the store about a year ago, Kris remembered us, the job, and how the house was laid out. We were interested in getting some wood flooring for our personal house. Then my mom had a stroke, and all projects took a back seat. We didn’t show up for a year, and Kris remembered us right when we walked in a year later — I was impressed. I am very much into research before I buy. I learned as much as i could before shopping for wood floors. We shopped several wood flooring stores on St. College and many of them had no answers to questions I was asking regarding quality and type of construction — it was basically here’s the prices, what color are you looking for? I was frustrated and no matter what the label said, or how it looked — If I don’t hear informed answers — I’m out of there. Went to Kris — got all the answers and she was able to show options as well as speak on the benefits/​compromises of each along with its historical performance. Also, absolutely no pressure or upselling at all — that always drives me right out the door!
Job number two we ordered the wood and installed it ourselves — wood was available quickly and Kris was able to arrange for us to go pick it up from the manufacturer saving us time and shipping costs. She was also available when we had questions while doing the install — we got a great price and top quality wood.
Job number three was an additional installation in the same house as the one done 5 years ago. They did a great job — same wood was available, and the same installer that did the original job, did this installation (Kenny). I was impressed that the same people were still in place, I think that says something about their success, the stability of their company and reputation. Kenny went above and beyond by replacing all of the base boards in the bathroom (which was not part of the job) just because he knew I wanted to do it and it really made the job look great. I was very surprised and thankful for that.
I recommended them to some neighbors, and they came by during the installation, they were very impressed and have had Kris come to their home for her design services. I have recommended them to others who have been pleased as well.
Needless to say, I have other jobs planned and I will go to Kris and TS Carpet & Design Center.
If I haven’t convinced you to check this place out, here’s a little more — they have an A+ BBB rating, and are very generous to local community organizations.