Choice Concierge

Very poor business practices!
I bought a Groupon for airport transportation. The price of the Groupon $ 79 round trip. In the midst of the ride the driver started talking about the extra charges I would need to cover… To the tune of $ 48!!! The Groupon fine print and other info outlined other possible charges that could be included but none should have applied to my ride. However, when I got the email confirmation for the ride, I was told the «total out of pocket expense» would be an additional $ 16 for gratuity and $ 4 airport tax. During the ride I was told that that $ 20 was increased to $ 24 because of two extra fees AND that that $ 24 fees would also be charged on the return trip! So suddenly the «total out of pocket expense» had more than doubled.
When I told the driver that was not cool and it was not stated that way in the Groupon or in his confirmation email, he wanted me to pay him $ 90 for this one way ride and get my money back from Groupon and I could make other arrangements for my return ride. Then he said he would give me this ride for the $ 79+$ 24 (+$ 5 credit card fee if I used one) and I could get another ride home. Then he said he would not honor the Groupon! I told him he couldn’t do that in the midst of the ride. I told him I was still going to be using the Groupon as purchased and reserved — his extra fees — so my ride was still covered under Groupon’s policies.
He did not seem very happy. I was not argumentative with him. I told him that I had no complaints about the service. But I felt he was being deceptive to customers and he needed to be very clear about the upcharges in the Groupon and in his email. He apologized for the misinformation. But he was still trying to find a way to to get extra money for my rides. If you don’t want to honor what you say, don’t offer a Groupon.
Very shady business practices for a person who said he was trying to grow a business! Needless to say, I will share my experience with anyone who asks. Shame on Choice Concierge!

My husband and I first used this service on our way to OHare. Very prompt, clean, and courteous. We travel a lot and have used lots of taxi services, but this is the one we will stick with and recommend to friends. He was also available when we got back to OHare after our trip. By the time we got our bags and out of customs, he was ready for us. Best service! Thanks.