Brakes Plus – Plano Coit Road

I called ahead to see how fast they could fix a brake light. Knowing I was having a crazy day, literally as I was getting out of my car they were there to fix. On top of that Jr. gave me the labor and bulb for free since I was in a rush. Personal service like that MADE MY DAY!

This is our second time back (front vs. back brakes). First time to review and have to give them 5 stars! As an «senior single lady», honest auto repair shops are hard to find.
Elias Yao, the manager was friendly, explained the problem and it was fixed super fast & very reasonable.
They do more than just brakes and I can say, they have earned out trust & continued business!

Being a female, I typically hate taking my car in by myself for repairs because I always feel like I’m getting conned. However, the people here are exceptional! Their prices are upfront and they don’t do any work before consulting with you. I especially felt that the store manager (Elias) was very kind and honest. Never did I feel pressured and he took the time to explain things and answer questions. I took my car in for some new brake pads and paid ¹⁄₃ of what the dealership was quoting me! Plus, I was running late (on a Saturday!) to pick up my car and they were very nice to wait for me :) This is my new go-​to car shop!

A Discount Tire shop I trust sent me here since they didn’t do alignment. I had a great experience! Service was friendly and they did the job quickly. Even got a print out of before and after settings. I will definitely use these guys for alignment any time I need it in the future!

5 stars for the customer service! This is my new goto shop.
Super nice guys that didn’t take advantage of a single lady! Hard to find at car repair places sometimes.
I’ll be sending friends and family here from now on.

A few months ago we started bringing our cars here for brakes/​oil changes. Since that smart decision we have had a lot of work on our Lexus and Tahoe. While it stinks to have to fix cars and repair the problems it’s a necessity and these guys give honest advice and charge much less than others we compared them to. Brad actually told us our brakes were fine but the timing belt was rotten. It had never been replaced in 12 years so made sense. Last week our ballon shocks went out in my wife’s Lexus. I took it next door to Drivers Edge-​Plano and their «parts» price was obviously padded since Brad of Brakes Plus charged us a total price of $ 680 (labor included) versus the «parts price» of $ 775 before labor cost. How does that happen? We’re fans of this place for when we have maintenance needs or car problems.

I took my truck in to have the spark plugs replaced. While there I asked them to recommend other maintenance that was needed, and I had them do the work which included new clamps on hoses and flushing the coolant. I said several times that it was important that everything work well because I drive out in the country alone and don’t want to get stuck in a remote area. One day after getting my truck back, coming home from McKinney on the highway, my truck overheats and the engine starts smoking. The warning light indicated hot engine coolant. I pulled over and ended up waiting two hours for a tow truck late at night in the dark. The driver looked and said one of the hoses wasn’t connected. My truck was towed back to Brakes Plus and someone had to come get me at midnight. I was just called and told the service technician had not tightened the hose, and although the manager apologized, he also made excuses about everyone makes mistakes. Something this basic is not a mistake, it’s carelessness. I was offered a free oil change, which I declined as I’m not going to go back to this shop again if the work is this sloppy, which resulted in a dangerous situation for me.

Very quick and always very professional. They take care of their customers in a way I don’t normally see at most shops. They definitely know what they’re doing. Always keep them in mind.

Brakes plus did a great job on my car my front strut went out that morning and they were able to repair the same day. Their staff was amazing. Collins was very professional and gave me a great deal. This is a great place.

I was on my way home from work and the initial place I was planning on going to for an oil change and inspection didn’t answer the phone so I did a quick google search and clicked on this place because it was literally 2 minutes away. They answered right away and informed me of the prices and asked if and when I wanted to come in. I said I did and was only about a stoplight away and with no hesitation Elias Yao said come on in we’ll see you in a bit! So far I’m impressed with the great customer service Elias provided me and will continue to come here for my car service needs.

This place has most definitely earned my loyalty! The manager and partner, Elias, is an outstanding and one of the most professional people I have met. Honestly, these days it’s hard to find a great shop who will not rip you off with charges here and there. Elias has always treated my family and I well and I am so grateful to him and his team for always taking care of our vehicles so well whenever we have problems. Thank you for your EXCELLENT customer service!

Horrible experience, I took my car for an alignment last week, this place was recommended by discount tire in park and k ave, Plano. The mechanic offered me to fix many things he found wrong with my car. I tool him, thank but I fix the car myself, I only need the alignment done. He insisted, the alternator is the first thing it will go bad if you do not replaced and your car will stop suddenly. I told him not thanks, I replaced the alternator a year ago, it was perfect.
At the next day, the car stops on the rode in Arlington. Three hours later! I realized the alternator fuse has disappear. When the battery got fully discharged, the car stop functioning.
The mechanic took the fuse out on porpoise. I know this for a fact, I am the only person driving this car.
Do not take your car here, this is not way to create business, bad people, dishonest.
I did not call to ask for anything in return of this car manipulation. I am not going back there ever again.
By smart, do the same.

They are professional team. the technicians are good and the pricing is also very reasonable.

Great place for car service! I’ve read past reviews and want to put out there that this location is under NEW management! I have been here for service a few times now and every time I have zero complaints. They are friendly, fast and do the job right the first time. Most shops make me feel uncomfortable going in without my husband however here I feel the opposite and know I will be taken care of despite my automotive knowledge (or lack of).
Great job Brakes Plus! You have a customer for life!

Great place to go for an oil change! They were quick and what I really appreciated was the guy came to me and pointed out a couple things they noticed about the car for me to keep my eye on. They didn’t push their services on me and just offered friendly advice. I’d recommend them to anyone in the area looking for some basic car maintenance.

Been getting my oil change here for over a year now. The guys here are super friendly and welcoming. I usually get coupons in the mail for $ 7 off oil changes (becomes $ 19.99 for regular, $ 49.99 for synthetic). Even better is that with the oil changes, you can get mail in rebates from Valvoline, usually $ 15 off any service at that particular Brakes Plus location. Now you can’t combine the $ 7 coupon with the rebate to get a super cheap oil change, but you can apply the $ 15 to other services. Get here earlier on the weekends because it does get packed.