Cookies by Design

I bought their cupcakes for some friends. They were a hit. Not only were they beautiful and elegant they were extremely tasty. Needless to say i will order again. mel c.

Adrienne does such a great job! The cookie design she did exceeded my expectations! She has even rushed a couple of orders for me and my order was perfect. Will definitely be back!

Cookies by Design made my dad’s 86^th birthday extra-​special thanks to an amazing customer service rep, DeeDee!
She went way out of her way to make sure that the cookies were delivered on his birthday. The cookies arrived fresh, delicious, and as pretty as they are on the website!
Note: Boise no longer has a local store, so the cookies had to come from Plano, TX

If I could give NEGATIVE stars, that’s what this establishment would receive. They do not follow up, they royally and unapologetically screwed up TWO promised deliveries, and then the rude agent working there had the audacity to tell me that she was keeping the delivery fee. When I explained to her that her company’s failure to contact me (a breach of written contract), she hung up on me. Mind you, I don’t yell, curse, or use offensive language. And she was on speaker phone for others to hear (who also commented on her SEVERE lack of customer service skills). Thankfully, my credit card company is handling the issue and has issued a full refund. Save yourself the frustration, and do not work with this poor excuse of a company. Edible Arrangements, florists, etc… are great. Not sure if all CBD are this bad, but this one was bad enough to steer clear of them all. Way to go!

We ordered a cookie bouquet for my husband for Father’s Day. It was adorable and looked exactly like it was pictured on the website. The cookies were delicious and I was able to use a coupon so we saved a little money as well. Very pleased and we will order again! This was the Plano location on Independence.

The service and attention to detail are phenomenal. I have ordered custom corporate gifts multiple times, and Cookies by Design has produced beautiful cookie bouquets that include our logo and special graphics on the cookies. We have heard nothing but raves from the customers who received the cookie bouquets. Darylyn in the Corporate Gifts department is such a pleasure to work with, extremely helpful and responsive. She even sent me a picture of the finished product before it was delivered. CBD is at the top of my list for customized corporate gifts.

Had one of the worst experiences I have ever had trying to order a Valentine cookie bouquet for 2 of my sons in out of state colleges. I placed the order a week in advance to be delivered on a Friday before Valentine’s Day (which was Saturday). My son who is in college in Los Angeles received his order fine. But my younger son who is in Memphis, TN, who was homesick and I most wanted to get before Valentine’s didn’t receive his at all. I called customer service on Saturday and I talked to the corporate office located in Plano, Tx. The same place that I had called to place my original order with. The employee that I spoke to was very kind. She told me that they showed that my credit card was declined and therefore the order was cancelled. I was pretty upset because I made the order so far in advance and NEVER received any email or call letting me know that the order was cancelled. Instead I had received an email telling me that the order had been received and would be delivered. This was not only confusing but frustrating. I should have hung up at that point and just never used this company again but I really wanted my homesick son to know that his family cared SO I placed the order again. I also placed it again because I knew my card wasn’t declined and that they HAD MADE A MISTAKE. Of course, my card went through and they said that my son now should expect to receive his delivery by Tuesday. (Remember I ordered the original a week in advance and they screwed up my credit card and never notified me about that!!!). I reordered because they said my first order was cancelled. That means to me that he wasn’t going to get a gift unless I reorder and give them my card number again. My son didn’t get the delivery until Wednesday that following week. I had to call them again and check on why he didn’t get it Tuesday. They said that it was due to ice in the area. I was ok with this because it was late this time due to Mother Nature. On Wednesday, he FINALLY gets his delivery and he calls me to tell me that he received 2 cookie bouquets. That is two 8 cookie bouquets! I was a little shocked but we both thought maybe they sent an extra for all the trouble they caused me. Well, I didn’t order but 1 and he wasn’t able to return it because he goes to school in Memphis, TN and the delivery came from Plano, Texas. I of course, HAD to call them again when I got my American Express bill several days later. I ask to speak to the manager this time because I feel that he or she would want to know what when on to help better their company and their service and I needed to have them take one of the orders off my bill. I talked to KEITH DUNN the manager and tried for what felt like my hundredth time… to tell him my story. I could tell that he wasn’t listening and was very distracted. He didn’t care about what I had been through just to get a cookie bouquet sent to my son!!! Instead he was very quick to let me know that it was my fault that my son ended up with 2 cookie bouquets. He claimed that I put the 2^nd order in knowing that the 1^st order was not cancelled. (This made me want to SCREAM!!!) I have never felt so mad and angry about how Mr. Dunn treated me and made me feel that I was the one in the wrong and should have to pay for both of the deliveries. I have tried and tried to find an email or address to contact Cookie By Design’s CEO, Jack Long. I have been a long time customer of the Houston’s local stores and have ordered and sent bouquets to friends and family members for years. I feel so strongly that I was wrongly accused that I am taking so much time writing this on Unilocal.I strongly encourage you to use a different company!

I give this place a 1 only because I have to rate them.
Taste– The decorative cookies are not good and seemed a bit dense. I understand they may have to be because they are on a stick, but the cookies lost points here. The icing is a bit to sweet for my taste. The other cookies that are not decorated are ok, I prefer Tiff’s Treats or other bakeries in the DFW area. For the cost, I was hoping for a better tasting cookie.
The look– Well when I received my decorative cookies my flowers were missing half a smile, so that ruined my gift experience to have a half somewhat deceiving smile from a cookie.
The container my cookies arrived in was cheap looking and I definitely threw it away including the cookies. I went to Cretia’s Eatery & Bake Shoppe in Bishop’s Art District and enjoyed the deserts there. And it was yummyful :)

Having ordered from both cookie bouquet companies and having received both types of cookie bouquets, these are always a better cookie. The designs were cute and the icing had a better flavor. We have ordered from them to be shipped to another state and all was perfect — timing, date, product and quality. Everyone likes these very well. Will make a note to myself to use these folks going forward.