FLOSS Dental – Plano Legacy

I like this clinic very much. Very friendly doctor and staff. I would like to refer this clinic to my friends and family.

I could not be happier with my dental appointment. Everyone from reception to Dr. Nalla was exceptionally friendly! I will definitely recommend this place to all my friends and family. The hygienist was very gentle, as well as Dr. Nalla for the cavity I had filled. You will not be disappointed if you go here.

I have been going to FLOSS in The Shops of Legacy for over two years now. Dr Nalla and her team have always made me feel like family. From the time you walk in, you are greeted with a smile and that level of service and experience continues throughout your appointment every time. Thank you for making my dental experience the best I could hope for!

Love this place. I was in need for last minute dental work and the staff came through in a major way. #nolongerscaredofthedentist

SCAM! Don’t go to this place. All they care about is money and how they can get as much as possible out of you. Insurance plan coordinator will take you for all she can. Filling chipped 3 months later too so not a very happy with this practice. I will not be coming back here. Wish it was possible to give zero star!

Very very impressed! Small individual practice located in shops of legacy next to mama pita. Cozy office, warm and friendly staff, clean and comfortable interior. The doctor actually spends time before, during, and after procedure sharing every detail, answering questions, and gave me ample time and not rushing to get me out. The business office manager is polite, respectful, and patient in explaining the procedures required and its cost. and billing was reasonable compared to my other chain dental clinics experience! This is my dentist to go in Dallas =D
I finally found one I am comfortable with and can trust dr. Nalla’s judgement.

Fantastic experience. I have never had such a great experience with a dentist. No pressure, thorough cleaning and friendly staff.

By far the best dental experience I have ever had. The staff is friendly, knowledgable, caring, patient and understanding. I went in for a cleaning and needed to replace a crown from over 15 years ago. They were gentle and efficient and the have the best prices in the area. The facility is in a great location and is nice and inviting. I am thankful to have finally found a dentist in my area and know I will be going here for a long long time.
P. S. AND they offer free whitening on your second visit!
Heather Butler

Excellent service. Awesome doctors. They made my wisdom tooth extraction as pleasant and pain free as possible. Good job!

I went to floss for the first time to get a root canal checked out that I had recently got done by a different dental office in rowlett, and they fixed all the issues I had including the pain the previous dental office (gf dental) was horrible to me and I was there for 4 hours and wanted to cry after and I didn’t like dental offices all because of that one but when I went to floss Dr. Nalla took great care of me and was gentle and finished within a timely manner, I even had time to get a deep cleaning while I was there. So of course I went back. I just recently went back there for some cavities and it was a different doctor. He did alright and he was calm and collective and kept on calling me «my friend» which made me feel more comfortable without Nalla but I prefer Dr. Nalla because I did have to go back for a bite adjustment but they had me in and out. The staff is overall VERY friendly and I didn’t feel pressured at all to buy anything I didn’t want and my insurance really isn’t that good so they most definitely worked with me. The dental assistant Ron, I had the 3 times I was there was very kind and sweet as I said before I didn’t like dental offices due to my previous dental office (gf dental) but they office staff at floss I’d have to say is excellent and offered me a cupcake. The office manager Julie even made sure to ask me how my experience was and was there anything she could do to make it better and honestly no. Now because of floss I enjoy going to the dentist.
Thanks again floss

First of all, I want to say hi and congratulations for the excellent service that Floss Dental provides to patients. The entire staff is very professional and efficient…
My PEOPLE THIS IS THE PLACE TO GO FOR A PERFECT SMILE.

A good dentist is hard to find! And I am not sure you will find it at Floss Dental in Plano. I am not knocking the Dentist’s on staff specifically, it was more the whole experience. The office is very nice and they have all the latest technology and all that good stuff BUT and this is a huge BUT, the overall staff was not very friendly or professional. I felt like I was being taken advantage of the whole time I was there. I just went in for a cleaning and at every turn there was something they were trying to upsell me on. Invisalign, nightguards, replacing fillings that didn’t really need replacement yet, I just felt like I was being bombarded. And all this was done without much explanation on pricing until they hand you a huge bill at the end. Specifically the invisalign! There are a few different tiers when you get Invisalign. I would be willing to bet that it didn’t matter the condition of your teeth… this place will always say you need the most expensive one. I just didn’t trust anyone there and I think it’s important to trust the place that is working on your teeth. I will now be looking for another dentist in my network. I am finished with Floss Dental.

GREAT EXPERIENCE!
I went for my first visit to the office and was very impressed. Everyone was very friendly and professional. I also got a quick tour of the office which is impressive in itself.
Everything about visit was great. It was actually fun — weird, right? I’ll be going back for my free whitening soon and I look forward to it.

I was badly due for a cleaning and I was putting this appointment off for a long time– but I got my deep cleaning and my cavities taken care of in 1 visit, even with out insurance–
I’ll be back for my follow ups.

I received my second teeth cleaning here just earlier today and it went very well. The staff was very friendly. I actually mistook my appointment time for 3 when was really at 2. Floss stepped up and were able to accommodate me even with me being late!
Jennifer did an excellent job and was able to point out some trouble spots that need extra flossing I otherwise miss. She even threw in extra floss in the care bag they give you before you leave!
If you are a new patient they give you a free teeth whitening! Mine is scheduled next week. Highly recommend this dentist, especially if you live in or around the Shops at Legacy area… so close you can walk there!

So I got Invisalign here and have not had one single problem. I was extremely skeptical of the price and the idea that Invisalign could straighten my teeth, but I was wrong. Every appointment has gone well, and 6 months later I am almost done and could not have made a better decision. I am SO HAPPY with the changes I am already seeing and how straight my teeth are becoming!

Buyer BEWARE!
I recently bought a groupon as a Christmas gift for my partner. It was to include a cleaning, X-​rays and whitening. His appointment was for 7:30 am… plenty of time to have these procedures done and be at work by 10 one would think, right? Not at all!
While everyone was extremely friendly, he left at 10:15 am, was late for work and had been given a proposed bill of work for $ 6,700. They talked to him about so many options available (including invisalign) that he was completely confused and overwhelmed. Bottom line though was that they found 3 cavities. He mentioned that he had to be at work by 10:00 am so he needed to have whatever work they were going to do, finished in time to make it to work. He assumed that they would perform the cleaning and whitening I had paid for; along with filling the cavities they found.
Instead, his response apparently was his «consent» for them to perform some sort of scaling and restoration treatment for each quadrant of his mouth which totaled $ 476 and schedule him back for a follow up appointment in April to deal with the cavities which will cost an additional $ 404.
So, what started out as a simple cleaning, X-​ray and whitening, which I paid $ 100 for, turned into him being charged an extra $ 501 for scaling and restorative work (whatever that is) and some sort of «special» mouth rinse. His cavities are still outstanding and they want him to commit to the rest of the proposed work which includes invisalign, I THINK NOT!
I truly wish I would have read the reviews on this site before purchasing his groupon because clearly this has been a AWFUL experience so far!

After a couple of years of the rotating staff and doc door, as well as major lack of service, we’re moving on. Last visit I waited close to hour between front and back. I had to leave once I noticed others coming in behind me were being treated. No clue! I left and no call of apology at all. My wife has had new docs there state patients should replace nightguards every 9 months to year. Even their «free whitening» has extra upcharge for «real» working whitening agent. Not for our family!

Floss recleaned my teeth. They offered a whitening upgrade. Thanks for the gesture still. Undecided on trying to return
Okay now decided…
yall went back on your original «im sorry offer» so now that im ready to be seen somewhere else after your repeat unprofessionalism I will get the joy of paying out of pocket since I got such a crummy exam with yall. Originally I was told there would be no claims made due to the poor treatment recieved so I could be seen somewhere else but up on me going somewhere else i learned it was another lie from floss. thanks again

I went into this office for just a cleaning and was talked into replacing one crown and a new crown on a tooth. When the old crown was removed I got a severe infection in the tooth that took two rounds of antibiotics to control, the pain was immense during this time and we had to do a root canal on the tooth. On the new crown the dentist drilled until the nerves were affected and was hurting, she (the dentist) then wanted to do another root canal. I informed the dentist to pull the tooth instead and she seated the crown on a hurting tooth instead. Horrible experience.
Last night the front PERMANANT crown came off! This is ridiculous!
Well, the crown didn’t come off, the tooth broke off at a the gum level
Floss dental backed out of fixing my tooth, should have figured.

When I look at reviews on Unilocal,particularly doctors and dentists, I’m immediately suspicious that it’s a ringer from the office or whatever. Especially if it’s a 5 Star Review. That being said, let me assure you at the top here, I Googled dentists plano, had heard about Floss around town, read a good review and a so-​so review on Unilocal and decided to take a shot for my first visit. It helped that the most recent review revealed that they had a new dentist at the practice — Dr. Butler — and the patient was very enthusiastic about his care. Having no affiliation or deal with this practice and having just come from my visit there, I could not agree more. Here’s why:
1.) Staff: excellent, relaxed, attentive from the moment I stepped in the slick, but comfortable waiting room. Jenner, the receptionist was on a call, but the Plan Manager was able to hand over the necessary paperwork immediately to get me started. The appointment was on time after I turned everything in and the hygienist, Tiffany, gave me a tour of the most modern dentist office I’ve ever visited (those who know Floss understand their investment here, which makes a difference in comfort and trust immediately). Like Apple opened a dentist’s office to cut to the chase.
2. Environment & Technology: before I extoll the greatness that is Dr. Butler and Tiffany — the team you want if you decide to give Floss Plano a shot — let’s discuss the amazing soundtrack, décor, office policies and technology of Floss. Great music is playing and that’s something you notice at the outset. You also notice a no cell phone policy, which is amazing to see. This keeps the office running on time, no doubt. All the equipment is the latest technology and you can even see your x-​rays as soon as they are snapped, which is something I’ve never seen.
3. Tiffany and Dr. Butler: After the tour, Tiffany performed a non-​invasive 3D scan of my mouth, walked me through what she noticed (I grind my teeth and have some incisors out of alignment; I knew this and it was important for trust purposes that she noticed these issues immediately). The pod that you enter after is supper cozy and the plush leather chair makes a huuuuuge difference during your treatment, believe me. After taking like 18 x-​rays, which were quick and effortless for the most part, Tiffany introduced Dr. Butler who performed an exam and walked me through the treatment plan.
4. Cost: this is the point in the exam, especially in a place as chic as this, where you expect the hard sell of services to pay for all this nice stuff — Invisalign, veneers, cosmetic teeth whitening, et al. To be sure, this office no doubt excels in these services, performing them on the most advanced equipment from what I could tell, but Dr. Butler said only braces would make sense to fix my inverted incisors (and that would be a several year commitment, at least); otherwise, I had no cavities and would only need a deep cleaning for the bottom row of teeth. In and out. No big deal. What a relief.
I declined to go any further with braces, which Dr. Butler understood completely, then the Plan Manager came back and walked me thru exactly what my insurance covered and my deductible, along with an itemized list of what the visit would cost and it was shockingly reasonable.
5. Cleaning: The team did an amazingly thorough job, I cannot say this enough and it was pain free, since I elected to receive nitric and numbing agents for the deep cleaning. Tiffany dancing to MGMT was refreshing to see in a hygienist, honestly, and immediately put me at ease during some of the more intense moments, although I don’t even think that was her agenda. She just really digs music and thank god they play great music for her!
Conclusion: excellent staff, great vibe, pro treatment, surprisingly chill experience in just under an hour. Floss, at least in Plano, is most def worth the hype.

Yikes! Evidently not all Floss locations are created equal. I used to go to the Lemmon location but moved to Frisco, so I set up my regular cleaning appointment here. It started off well — I arrived 5 minutes early to my appointment and was brought to an exam room promptly. The girl at the front desk was very friendly. Unfortunately, it was all downhill from there.
While the dentist was examining me, she found that I was in need of a filling. Okay, that’s fine, let’s do it. She and the dental assistant left and I waited. And waited. Then someone came in to tell me how much it was going to cost, I signed something, then waited some more. And then kept waiting. Finally, the dentist and assistant came back and decided to do the filling first, 30 minutes after the start of my original appointment time. That filling was fine — painless and super fast.
Then came time for my cleaning. The assistant was there at first, but then she left. And you know what the dentist did? She asked ME to hold the spit-​sucker tube while she cleaned my teeth! Not only did I have to follow her around in my mouth with it, I was in charge of getting rid of my own spit while she worked. This was a FAR cry from the doting experience I’d had at the Lemmon location.
I also don’t think the dentist cleaned my upper teeth (in fact, I’m sure she didn’t). She started polishing after she finished cleaning my lowers, so I asked her if she needed to clean my upper teeth, and she said she already did! Sorry lady, but I would have felt it if you were cleaning my upper teeth. I didn’t want to argue because I’d already been there for WAY too long and I had to get home to my baby.
When I checked out, it cost $ 15 more than I was originally quoted. Then when I got home, I realized that I had been given a credit card receipt but no sheet showing the breakdown of service costs.
Time to start looking for a different dentist, unfortunately.