NewGen Properties, LLC

This again is the type of person you are dealing with… Susan just called me and told me «good luck getting your deposit back based on your review.» I’m planning on taking them to small claims based on this. Again worst company ever!

Can I say slumlords! Every time there is something to fix it is a constant fight! Do not rent from these people! Better off renting an apartment then buying your own house!

If I could give this management company a ¼ of a star I would. Ever since our landlord hired this company to be the «go between» between us and him it has been nothing but trouble. Let’s go through some of the problems we have encountered.
Problem one: Back in October there was a bad thunderstorm that passed through Mansfield and its strong winds blew down the fence bordering the neighbors yard with ours. AFTER SIX WEEKS of going back and forth between her and the neighbors, who were obliging enough to go halves on a new fence, she decided it was best to patch the rotted fence with four new posts and stand it back up. This was only fixed because the city got involved because both the landlord and the neighbors were going to get fined for not having the fence up because we both have pools. Still to this day we have pickets in the fence that are missing and haven’t been replaced.
Problem two: Last summer the pool filter died. While our children were still on summer break and wanting to swim, the pool was not functional. As the pool is part of the house and we pay extra for maintenance and upkeep added into the lease price they were cheated out of four weeks of swimming because of this. AFTER FOUR WEEKS of no one being able to swim they finally got a new filter. By this time my fiancés daughters had already gone back to their moms house out of state, so we lost that fun family pool time for that whole month.
Problem three: The refrigerator water line was leaking and the freezer fan had gone out… it took ANOTHER FOUR WEEKS TO GET IT SERVICED!
Problem four: Wednesday of this week the air conditioner went out. It’s 84 degrees in the house and going on five days now with no happy end in sight. An a/​c repair man was sent out to check it out. We asked for an appointment for Thursday and he refused to come. Friday he was supposed to show up at 9:30am and he called at 9:36am to cancel. Then promised to be there by 5pm. He never showed up and called at 9:30pm to call and reschedule. He promised to be there at 9:30am Saturday morning and he didn’t arrive until after 11am because he went to the wrong house. HE WAS TAKING A NEIGHBORS AIR CONDITIONER APART BECAUSE HE WAS AT THE WRONG ADDRESS!!! Considering last year they spent $ 1200 on this old unit to keep it going instead of replacing it I say it’s karma. So the a/​c guy says there is no hope for it… What a lovely Mothers Day weekend with no air conditioning. Probably will take another month or 6 weeks to get it fixed since that’s the speed of this operation she is running.
Let me say this management company uses certain people to fix the properties they run. The service men they have coming out are questionable at best. The a/​c repair guy was late we called and asked where he was at and he had gone to the wrong address and was taking a neighbors a/​c unit apart??? He didn’t even verify right address???
The refrigerator technician had to call another guy while he was there to fix it because he said, «He didn’t work on Samsung’s!!!» So he had someone telling him what to do over the phone.
If you have a problem and you are in a lease you shouldn’t have to worry about long wait times for things to get fixed. I am not saying it had to be fixed the next day but 4 – 6 week wait times is more than an inconvenience! I would never treat a tenant in this matter and once more if you don’t want to get a REPUTATION FOR BEING A SLUMLORD then I HIGHLY SUGGEST GETTING A DIFFERENT PROPERTY MANAGER!
Fyi this company is rude and disrespectful in all of their communication and cares little if it inconveniences you or your family!!!