Plano Property Management

Repost from 10÷6÷2011
They may make your living experience in the home pleasant but make moveout a terrible issue. This company failed to provide our rental history, filled it out but never faxed it even after we called for it and the new realtor called for it. We had go through and get over 2 years of cancelled checks to show proof of payment history. Charged us for lawn care and trimmings that they did three weeks after we moved when new tenants were then living on the property. Charged us for a broken dishwasher when we didn’t even use it all; we believe in hand washing. More or less charged us over $ 300 for things we didn’t do that should have come out of their pocket instead of our deposit. Broken fence, that was busted when we moved in and all their guy did was just come over frequently to put in more nails. Promised us a free day, but then took it back and fired the person for giving it to us. Its ashame they treated us nice when we lived there but wanting to move they changed! Kept showing the house like crazy with all our packing going on and refused to give us time without walkthroughs, it took another realtor telling them to cease showings because we had numerous boxes. If they would have treated us good upon moveout like they did when we lived there; maybe we’d use them again if we moved again. As it stands… NO! Good luck to the next people living in a house that has ant infestation, dust issues, wasps that come in from a high window, a loud water heater, broken fence, old curtains…(we complained about it all.) On the plus side, the previous girl Brandi was very nice and their realtor guy. And the husband and wife are a team that don’t communicate; left hand don’t know what the right is doing… sad. And many excuses to why we couldn’t get our refund, from wife out of town, behind on refunds by almost 2 months, not sure, we have 30 days… sad. File a complaint with the BBB and Texas Realtor Association if you have trouble with this company. They treat you good when you live in the property but when you leave… your dead to them.