Starbucks

We came for the first time last night and we had excellent customer service. Most Starbucks that I have been to have good to very good customer service. So to notice this one tells me it is a well run gem. I will be coming back. We drank our coffee here in nice mugs instead of taking the regular to go cups.

Caramel frap with a couple of pumps of hazelnut, lace the cup with caramel and double blend, plus a tall cup of whipped cream with caramel sauce. Twas fast, easy, painless, and exactly how I wanted it/​it always is. Sugar high, commence. Service was friendly enough. I’ll return.

Really good customer service especially from josh the manager he’s so great and always gets our drink just right.

Went to this Starbucks for an iced green tea latte and they ran out of the green tea powder. What kind of Starbucks runs out of matcha powder??? Probably not coming here ever again bc they can’t keep their inventory properly stocked. I replaced my order with a iced white chocolate mocha with whip and the whip was so flat. No fluffy whip here. No happiness here.

We went thru the drive thru just now and the person at the drive thru gave us our orders. We told her we ordered a venti and not a grande. She had the nerve to tell me that «6 people heard you say grande». WTF bitch. This is because when we were placing the order her headset is BROKEN! We were told and they are working on it. Customer service is exceptional here!

This Starbucks is at a convenient location for me on the way to work, and I would like to spend some of my lunch time reading in it. However, I have never had an enjoyable experience there. On this recent attempt to read in it, they either didn’t make my latte, lost it, or someone else picked it up. My name was never called. In addition, for some ridiculous reason, they had the door to the patio wide open, making it very cold inside and impossible to sit comfortably without a jacket on. I so much want to make this a regular watering hole, but I simply can’t.

No major complains about this place!
There’s a good variety of seating: 2 chair tables, community table, high-​chair round tables, and couches. The line/​wait is pretty typical from a Starbucks with a drive-​thru. There’s no real surprises there, really. During my frequent visits, I’ve never seen the baristas fooling around or ignoring customers. The biggest complaint that I have (and why I took off a star) is the lack of maintenance in the restroom and the front supplies counter. The restroom is not the prettiest and the counter seems to be constantly out of napkins, stirrers, etc.

I’ve never waited in a Starbucks drive thru line for more than 3 – 4 minutes before, until now. Having only 3 cars in front of me should not take over 11 minutes in wait time. Each car in front of me received what looked like to be one to two drinks max. I was disappointed at the wait time and I was extra disappointed when no apology or explanation was given. I more than likely won’t come back to this Starbucks. I will go to the drive thru at Alma and Parker. The staff there is friendly and fast.

Not getting the hate for this location; I’ve been a couple of times, and it’s been fine for me. In fairness, I’ve not used the drive-​thru either time, so that’s not a factor for me.
Most recently, I was in to cash in my Gold card birthday reward. After deciding that I didn’t want to try some crazy coffee concoction that would keep me awake for three days, I set my sights on the (sadly soon to be come extinct) BBQ brisket sandwich. I ordered it, told them I was using my freebie, and they asked if I wanted anything to drink with it. When I answered in the negative, they offered me a complementary water (which I thought was nice). Both of the baristas I worked with were very friendly and efficient.
The sandwich was prepared perfectly, and tasted great. I’m sad to see it go, but in fairness, I can see how it’d be hard to sustain at the price point (it’s $ 6.98 with tax).
The interior layout is fairly rectangular with a mix of high top and low top tables, and I didn’t have the freezing cold problem that some have had. All in all, it was a nice experience for me.

Worst drive they line ever! You guys need to figure out how to regulate the line so other cars do not cut in front of you after waiting 3 – 5 minutes already!!!
Two cars cut in front of me this morning — please place some comes or signs to direct traffic for the drive thru. It’s ridiculous!

New layout is cool, BUT major issues:
It’s COLD — first week, they can turn up the temperature. Second week, told its controlled in Seattle. When pushed on the difference, they can change it 2 degrees. I hear 3 others complain about it. Did I mention the barista said they’re hot behind the counter? Hmmm…
Music — can’t even talk because it’s so loud. Again, ask for turning it down. Eventually, it’s a low roar.
Surprisingly too bright — they removed the blinds! Though I love the sun, I don’t like getting a tan while having my morning coffee.
Surfing (not the internet) — the new (?) windows have major leaks. They need to add life jackets to the menu. Check out the pic for more.
Before leaving, they turned the temp back down turning on the air conditioning. Did I mention, IT’S 54 DEGREES OUTSIDE!
This is the second week visiting the new digs. I had been coming here for over 2 years. Looks like I may be on the hunt for a new place. Too bad how things may get worse before they get better.

If I could give less stars, I would. We RARELY go to Starbucks and this was the most bizarre experience EVER! We sit in line for at least 15 minutes. We get up to order. They were out of soy (lactose intolerant here)! Really? Went with coconut milk. Then decided to try the gingerbread loaf… oh sorry they’re out. Okay how about the pumpkin scone? Nope sorry… out of that. Okay fine, I can spare the calories, but any good sales person would let me know what else is available. Then we get to the window and wait and wait and wait. Finally she starts handing us drinks. When she’s finished, she just stares at us and my husband asks her, «Aren’t you going to charge us?» She looks clueless and says, «Huh?» My husband is like, «Don’t you want us to pay for our drinks?» She finally understands and after sliding our card, hands it back and stares again. I mean the art of customer service is truly lost on this establishment.

This is the worst Starbucks I have ever been to. 90% of the time they either make my drink wrong or charge me more than it should be. (i keep on coming back as this is close to where i live, no other choices). The wait for drive through is too long. It feels like the store manager did not give proper training to store staff as they barely knows anything.

Great Starbucks location service is great employees are always friendly and helpful. Location makes drinks like they should be made. Plenty of space inside for when you want to relax and use your gold status to get a few refills on your coffee. Nice selection of cups n stuff

Okay so like I don’t know wtf happened, I used the drive through and unfortunately, I was rushing to class so I couldn’t return to fix my order.
I ordered a venti green tea lemonade with half classic and light ice. The guy who gave it to me was very nice, but the tea looked quite pale compared to past I’ve had of the same order, but I mean, I didn’t think anything of it…
As I’m driving, I taste it and it’s significantly uhhh. blander? It has a slight taste of mint (wtf) and does NOT have any lemonade, which upsets me af because it costs more and tastes better. I’m dying and debating going back, but I had to go to class. I decide to just settle for what I had even though I don’t understand the slight mint taste… then I end up getting something stringy in my mouth. I pray to God it’s not a hair. Relieves, but weirded out, I find that it’s a piece of hay. I try to give the benefit of a doubt that it’s just part of the green tea that got loose while steeping, but I look and see like. I don’t know what this is, dirt??? Floating around in the drink. I really hope this doesn’t make me sick and I don’t know if I should. ugh I don’t know if I should continue drinking this… Like wtf guys… is there anyyy way to get this made up for me?

This location does not know how to make a white chocolate mocha. First time I ordered a venti white mocha and it was mostly filled with milk. Not strong enough. It was like the person who made the espresso did not put enough coffee grounds in it. Second time I also ordered one, but grande. And the same exact results. So, for $ 5 for sweet, hot milk, not worth it!

Not too crowded… fast service… able to study with the noise level… Otherwise unhealthy ingredients if that matters to you… does to me! (Only got the English Breakfast hot tea)!

Average to low rating. Cold wet night.
Came in to warm up before going home.
Baristas and staff extended the prerequisite greetings and were pleasant. Unfortunately the Public area was not clean even after over an hour.
Coffee was standard Starbucks fare and I did not get my discount for personal cup.
Wife had hot cocoa (children temp) and she liked it.
Overall, a sub-​par Starbucks experience.
That seems to be the standard at this location.
NOTE: we are very frequent patrons of most of the D/​FW Starbucks and know many baristas on sight. (+10 visits /​week)

It’s a typical franchise so customer service is usually out the window. Sometimes I’ll come in here and some young man will try to ask me how my day was or start a conversation (aka show some kind of interest in another human being lol) but just another Starbucks.
I hate franchises! Go mom and pop places !

9 ppl working here this Saturday.
Coffee frap came out perfectly…
Berry hibiscus refresher did not… berries were forgotten. It got fixed but they didn’t remake the drink– they simply put the berries in at the end (wasn’t the same). Probably would’ve remade it if I asked, but I didn’t wanna be «that customer»
Courteous service. No complaints.
There was some seating, but it was pretty busy so all seats were taken– we took the last 3 seats indoors. There are also a few tables outside if you want to have some coffee with your pooch.