The Lash Lounge Plano

I absolutely love the Lash Lounge! I go in every two weeks to see Hayde, she does an impeccable job. I went from having to use 3 different mascaras to waking up with full thick eyelashes! I’m addicted, request Hayde if you want perfect lashes. The ladies at the front desk are always very nice and helpful, all in all it’s always a great experience.

Let me update my experience with Lash Lounge after being a bi-​weekly customer religiously for 7.5 years. Recently I called in 3 hours before my appointment to cancel it due to a medical emergency and since they could not fill the appointment with another paying client I was advised by Devin (receptionist) that I would have to pay for that no show.
I reminded Devin of 3 recent occasions (all in previous month) they cancelled my appointment, on 2 occasions I had driven all the way to Colleyville, being 2 hour drive. round trip.
I was so pissed I was crying!!!
I advised Devin
If The Lash Lounge can cancel on me and think you are not going to be held
«to the same standards»,
After being their client for 7.5 years you obviously don’t appreciate my loyalty, the money I’ve dropped their is clearly more than your average customer.
So I’ll just take my Buisness elsewhere …
Devin contacted Anna Ceo explained how they had cancelled on me, I’m a long term religious client .
Anna stood by their normal procedures. Bill for no show.
Anna Phillips CEO @ lash lounge .
That’s a hell of a way to treat loyalty. You can do that to other clients but not me… I quit you!
And if I could give you ZERO STARS. I would

I was referred to Jessica & she was great! First time for lash extensions & she was gentle but thorough. I would recommend her for sure! The front desk was also great, really helpful and friendly!

I have been getting my lashes done by Debbie, senior master stylist and she is the best, most gentle technician ever! I get compliments almost everyday! If you’ve got your lashes on properly, it’s almost like nothing’s on them. Very easy to live with and so pretty every day all day no matter your activities!
Everyone at the front desk is so friendly as well, I’m always greeted by name when I arrive. This is the best place for lashes! Ask for Debbie!

I get lash extensions here and Hilary is the best! I’ve had other technicians here, but no one compares to Hilary. She is so gentle and my lashes always turn out great!

I’m extremely disappointed with The Lash Lounge Plano location. I needed to have my eyelashes tinted and permed prior to having permanent eyeliner done since I won’t be able to wear mascara for a week afterwards.
I had an eyelash tint & perm and an eyebrow tint. After an hour I was able to look in the mirror to view the results. OMG, I all most starting crying! My brows were tinted so much darker than my hair color, I look like Groucho Marx. I was even more disappointed in my eyelashes. They were not curled AT ALL. They looked exactly as they did before the perm. I voiced my disappointment but no one was willing to do anything about it. I tried to talk to the girl at the front desk but she blew me off. I couldn’t believe they were going to make me pay $ 75 for an eyelash perm that didn’t take.
I went home and looked at on-​line pictures of eyelash perms for comparison and of course the lashes in the after pictures were curled. My lashes looked like the before pictures. I decided to go back up there and ask if they had some before and after pictures of lash perms I could review. Although they have many pictures of clients none are of eyelash perms. The Lash Lounge let me talk to the person who usually does the eyelash perms and she agreed that the perm didn’t take. She offered to do another perm at no cost but couldn’t do it until after my permanent eyeliner which defeats the purpose of why I was having it done. I asked to speak with the manager or owner but she wouldn’t let me. I asked for a refund but again got nowhere with them. So, after $ 75 and an hour and a half I left having to pay for a service that wasn’t received.

Who would have every thought I would wear lash extensions. I tried them and now it’s been 6 months and I can’t do without them. The ladies are professional and always on time. I receive so many complements on my lashes, Thanks Lash Lounge!

In my opnion this service should be one that is both pampering and relaxing. I really do enjoy my tech but it’s frustrating to hear the very loud and most times personal phone call and/​or conversations stemming from the reception area. Also it is as equally frustrating to be missing as many lashes after two week because I work out and/​or take showers.

I can only speak for lash tinting. I had my lashes done for the first time almost 2 months ago and they still look great. I’ll probably need to have them re-​tinted soon, but it definitely lasted longer than the 4 – 6 weeks they tell you. My technician wasnt overly talkative, but she did explain each step before actually doing it, which eased my slight nervousness.
I purchased the lash gel, but was not a fan of using it on my actual eye lashes, as the brush did not absorb enough of the gel to coat my lashes. I now use it as an eyebrow gel, so not a total waste.

I have been getting my lashes done by Chelsea for over a year now and I couldn’t be happier!
I am always complimented on my lashes (so much so that friends of mine are now regular customers) and other spa professionals constantly tell me that whoever does my lashes is very good at their job. I couldn’t agree more.
I love that I never have to wear mascara and my morning routine is so much shorter due to this amazing service.
Their hours are very convenient, the location is easily accessible and I enjoy my weekly visits and the service I get from Chelsea and Trish!

Update:
Unfortunately, my technician, Chelsea, is no longer with the lash lounge. I went to several other stylists after Chelsea’s departure, and sadly was very displeased with the results. The lashes were clumped together, and many fell off soon after my appointment.
That being said, I still stand by my comments about Julie and Trish at the front desk. They are extremely friendly, customer service driven, and are absolute delights.
Original Post: 5 stars
9 months ago, my morning routine consisted of a 15 minute battle between my short stubby lashes and 3 different types of mascara (One for color, one for length, and one for volume – TOTALLY not overboard, right?) Now, I am proud to say that I have kicked my mascara habit, and have lashes that far exceed anything that I could have hoped for.
In addition to loving my lashes, I also love everyone at this Lash Lounge. Trish and Julie at the front desk are beyond awesome. I love that when I walk in, they know who I am, and who I am there to see. I see Chelsea for my lashes, and let me tell you — girlfriend is a ROCK STAR. She does great work, and is also super friendly and funny… definitely a plus when you’re sitting with your eyes closed for an hour with nothing else to do but chat :)
I get compliments on my eyelashes daily, and couldn’t be happier with the Lash Lounge!

I love how you get in and get out so quickly. Overall, great service! I wish services such as waxing or threading were available.

I set up an appointment for my mother last Friday (5÷27÷2011) to have her eyelashes permed and dyed at The Lash Lounge. We are both extremely disappointed with the service. I have had these services done at another location and was highly satisfied with the outcome. Her lashes don’t look as if they are curled whatsoever. The technician should have also known better than to have «tinted» her lashes, as they are darker than the tint that was used. Even the woman who rendered the service mentioned this. If needed, I will send you «after» pictures. Frankly I’m shocked this was acceptable service for this salon. Her lashes are not curled in the least and the tint was counter-​productive.
They offered a credit, but my mother is terrified to return and after seeing their service, a credit would be useless to me. My advice? Avoid this place like the plague and spend your money elsewhere.

I bought a Groupon for The Lash Lounge for a tint and lash extensions. As this was my first time to have either done, I was very excited. I had to wait a couple of months before they had an appointment available, which was a little frustrating, but understandable, I guess, with the inundation of Groupon users. I went to the Plano/​Legacy location. Before my technician applied the tint, she told me I might feel a «slight tingling sensation” – I was a little surprised when it felt like someone was rubbing soap in my eyes. A little better warning on the burning might have been nice. My main concern, however, was not with the poor customer service, but with the results. The tint was great; as someone with blonde lashes, this was a nice improvement. However, several of the pre-​curled lashes were glued on crooked, so I had lashes going every which way, which you cannot correct yourself. I was very careful with my lashes, but after about a week, they started to fall out. By this point I was pretty frustrated with the whole experience, so I did my best to dissolve the adhesive and take the rest of the lashes off. Now, here comes the worst part. once I removed the false lashes, I realized that the technician had cut down my natural lashes!!! So now I am left with short, blunt cut, ridiculous looking lashes. Nice little trick to try to get your clients to keep coming back! Well, it didn’t work this time. I will never be returning. Way to go Lash Lounge!

I purchased the Groupon before Christmas and was waiting to book m, y appointment until after the New Year. I booked my appointment about 3 weeks ago, called before to confirm my appointment only to discover they didn’t have me down!!! I have been looking forward to this for 3 weeks and now I have to wait another 2! The girl on the phone asked me what I wanted to do… Not a good experience as of yet and I haven’t even walked in the door!

When Groupon advertised for Lash Lounge, I was STOKED. I made an appointment (they called to reschedule it once — no biggie) and anxiously awaited the day when my lashes would be full and beautiful. The girl that did my lashes was super friendly, the tint did not burn my eyes and while gluing the lashes on took about 1.5 hours it was not that bad as the girl and I just chatted. My left eye was red when I left from glue irritation but my lash professional said that would go away within a couple of hours. As I was leaving a tip at the register I made my next two appointments (the lashes looked great).
I woke up the next day and my eye was now bloodshot and worse than it was the day before. Worried, I called the Lash Lounge and left a message asking what I should do, how normal this was, etc. No call back. My family was in town for Thanksgiving that week and I was so excited to show off my eyes but alas, the bloodshot eye continued. I had to wear glasses instead of my normal contacts for three days after that so no one got to see my awesome eyelashes. I thought that maybe I did not get a call back b/​c the shop had an extra extended holiday but, no. No call back well after the Holiday.
So, I called and left another message. This message let them know that I needed all future appointments canceled since I never received a call back and had no clue whether or not my eye sensitivity was normal for such an extended period of time. I am sure not going to keep damaging my eyes for lashes that lasted about a week before they started falling off in mass droves. I still never received a call back.
I would have been a long term customer but am so disappointed with their lack of care for their customers. Don’t waste your time here — go somewhere else.

Worst place EVER to get your lashes filled. One time I got my lashes filled and the next day, they all came off. I called back and questioned why and the receptionist informed me that «it was the glue.» WTH, shouldn’t they be using the Xtreme Lashes glue? She then told me because it hadn’t been refrigerated or some excuse like that. My friends know how much I love getting my lashes filled and have given me gift certificates to this place, but they’re still unused. Why would I want to waste an hour of my time only for me to leave looking the same as when I came in? Lash Lounge? No thank you! Save your money and go elsewhere.

I have been getting Extreme Lash Extentions for 2 years now. My regular technician is on maternity leave so I thought I would give the Lash Lounge a try. I am completely dissatisfied with my fill. I actually have less lashes than I did when I got there. The technician took more off then she put on. I will NOT return. Don’t waste you money. There are a lot of other places out there!

I visited the Lash Lounge for the first time today to get my lashes tinted. I have had my lashes tinted before at other places but took a break from it while on a strict budget. I’m hoping to get back to having it done regularly: mascara is such a pain in the butt! I made this particular appointment because I’m going on a beach vacation in a few weeks and didn’t want to hassle with waterproof mascara.
I made the appointment a few days in advance. When I first called I had to leave a message even though it was during their business hours. After two hours they hadn’t called back yet so I tried again and got someone this time! They had several appointments available that fit my schedule. The next day someone returned my call because they’d just gotten my message (oops).
The parking out front is rather dismal: the only spots immediately in front of the store that aren’t valet are marked with «20 minute retail parking» signs and although the receptionist told me that my appointment would take longer than 20 minutes because my stylist was running late, she also said they would not tow me. I don’t know how strict they are with that but I was a little nervous about the parking situation. There is a parking garage in the center of the shopping center but it’s a bit of a hike from the store.
Anyway, the setup is sort of a studio layout with reception, retail products, and a make-​up station up front and lash service stalls in two rows on either side of a long hallway towards the back of the store. After being welcomed back by a stylist, I plopped down on her soft terry-​cloth-​covered table. I told her I’d had lash tints done before but never here, so she took a moment to educate me on their process which was similar to what I’d experienced before. My lashes are brown, so I always get them dyed black. She got down to business while we chatted, and after about 10 minutes later I let her know I was feeling some discomfort from the dye (which is normal in my experience) and since it had been long enough to effectively dye my lashes she got to work removing the dye and rinsing my lids. She made sure that my eyes were clear of all dye and had me check myself in a mirror before getting up. I now have beautiful black lashes!
The price for the lash tint is a tad bit more expensive than what I’ve paid in the past (plus tip of course!) but since I had a good experience. they specialize in eye lash treatments, and they’re the closest place to my home that offers this service, I’m cool with it. I don’t know that I’ll ever use their lash extension services: I had never heard of that before I looked this place up and it’s crazy expensive. I’ll just stick with my lash tints for now, thanks!

As a girl with naturally very blonde lashes, I learned a long time ago that dying my lashes once a month meant my eyes would look great ²⁴⁄₇. Who doesn’t want that?
Lash Lounge is by leaps and bounds the best place I have ever been to for getting my lashes tinted. The atmosphere is relaxing by the modern décor and terry cloth covered beds you lay on.
They are also extremely fast since some how my lashes get tinted in a matter of minutes versus the 15 minutes I have to wait with my eye lids glued together at other places.
I’ve also never experienced any discomfort with the dye that they use. They assured me my lashes get tinted with a dye made with totally natural ingredients.