Extended Stay America – Pleasant Hill

Hotel is old and still allows smokers!!! I thought that was illegal in CA?
They didn’t inform me at check in that I would be on the smoking floor. After getting in my room… I asked to be move ca d they were full she said.
The hallway to my room looked like a smoke filled fire.
Horrible breathing, I had to hold a towel to my nose to walk to the elevator which was also smoked in.
Towels at the foot of my door…
Think I might be having a conversation with my lawyer and 2^nd hand smoke issue…

Chargex me for a pet even though i showed them the service animal documents. I asked the lady twice, do you need this, are you sure. They say they are pet friendly but the garbage cans all around the oremises are always full. They have dog poop clean up dispensers for bags but no bags the entire week. What they do have is a rough smoke scent on the hotel room and hallway.

It is 11:30 in the morning, that is a very insensitive thing to say to a guest Morgan… YOU ARE THE ASSISTANT MANAGER!!! So here is what has been taking place the last couple days… loud noise after Midnight… some stomping and jumping noises and a terrible awful horrible assistant manager and her name is… MORGAN. MORGAN…MORGAN…MORGAN…
How could I forget the smell of cigarette smoke in the elevator??? Yes very hard to miss that one and also I guess they must have given me an upgrade when the room was changed.
I am saying thank you for that for real to the GM they moved my bags to a different room.
So…one distinct smell there is marajuana coming from the vent in the bathroom. Would have preferred to stay at Motel 6 or my friends place. The only reason I am not giving this place one star??? The GM. can’t wait to check out of here. I am sure a person above me will make noise again and NOTHING WILL BE DONE ABOUT IT!!!

We arrived at 6pm but called ahead to make sure they would not cancel our reservation because check in was 3 pm whicb in my opinion is a little late. When we arrived at the hotel we asked for our reserved rooms and they did not have our double bed non smoking room. They said they did not have any non smoking rooms available. I told them that i did want a smoking room. I asked them to double check personally and sure enough they found a room. When we arrived into the room i thought it was decent but once we spent one night the complaints started. First off their continental breakfast is horrible. They had apples, oranges and granola bars and coffee that was their huge selection of continental breakfast. The coffee was fresh because i had got there right when they were putting the coffee down. No complains on the coffee it was actually decent coffee. I do not like the fact that they have a non smoking room on the third floor which they classify as their smoking floor. The halls smell like strong odor of cogarettes and weed. People were smoking weed in their rooms and the odor was strong as well. I encountered another problem the second night. The toilet got plunged without any reason just a normal flush. No paper down the toilet or anything just not enough water pressure. I called front desk and asked for a plunger and they told me that they did not have any plungers available right now that they had let other guests use them and it was late to ask for them which is true because it was 2 am. What i do not understand is how a hotel runs out of plungers or why they lend them out to hotel guests. In any case they should have an employee deal with the toilet getting clogged or anything. The front desk person tells me to just use the restroom located on the first floor. I was on the third floor so their response was for me to go down two floors and use the restroom instead of coming to fix my toilet so that i can use. WORST HOTEL EVER!!! I have been to cheaper hotels than this because this hotel still charges 148 dlls for one night for a double bed ridiculous and waste of money. I was stuck here because of a business meeting i had to be at. Never again i would rather sleep in my car at least it would be clean. !!!Stupidest hotel so do not come here do not waste your money!!!

Where do we start… hmmmm…Made a reservation 2 weeks in advance wanting double beds and non-​smoking. Got confirmation number and we were good. Called in day of arrival to request late arrival but wanted to secure the non-​smoking and double beds.
Sure enough, you guessed it, they gave our room away. Those were the exact words the lady told us: «we gave your room away and the only rooms we have are smoking rooms.» What!!!
We explained that we were told we would have a non-​smoking room, she said there was nothing she could do because no rooms. We asked if she could call the other local Extended Stays, she said no. It wasn’t until I got manager’s business card and saw her name that she stopped the attitude and then said, ok I will call, but can’t guarantee anything. We said, ok, but call and try to honor the same rate we paid.
In the meantime, I looked at Expedia and they still listed 2 double non-​smoking rooms available here and at the next nearest location. Go figure. Was this person lying or is Expedia behind the 8 ball?
Anyway, I found a nicer place just 5 miles up the road, much nice and safer location based on appearance and only $ 15 more. Well worth it!!!
Last time I even consider Extended Stay, not only for the non-​smoking room, but mainly for the attitude. Don’t they give their employees a course on courtesy? If she would have been nice from the start, we wouldn’t have gotten all hot and bothered and would have eventually gone to another place, but due to allergies and medical conditions we simply cannot stay in a smoking room.
Why do places like this even ask if you want smoking or not if they are going to give the room away on a first come first serve basis. They should have told us that when we called alerting them of our late arrival, which was not that late anyway, it was around 9pm.
If you plan to stay, be sure to know that you were forewarned.

This place is the most disgusting place I’ve ever seen. I travel a lot and this is the worst place I’ve ever seen. Staff was terrible. Horrible pee and blood stains on the mattresses, hair in the bathroom, not working wifi, no gym. DO NOT STAY HERE!!! BED BUGS!!! I’m so grossed out!!!

GET NON SMOKING AND DON’T EXPECT WIFI THAT WILL ALLOW YOU MORE THAN TO CHECK YOUR EMAIL AT A SNAIL PACE!!!
I checked in on a Monday evening for week long business trip, was greeted by five police squad cars out front, two policemen in the lobby, two policemen in the hallway out side my SMOKING room (not requested) and got in the room and was greeted by next door the police yelling «police open up or we will break the door down» then police dog and the «manager» calling down the hall for everyone to stay in their rooms and everything is ok… I know it’s outside of the realm of «normal» but crapola man!
The conditions inside the hotel were «upgraded messy» to say the least, it’s upgraded… kind-​of… But the reception area behind the desk seemed haphazard and unorganized, the floors were grimy and littered with things that could have been cleaned up with a quick vacuum. The room on the third floor was outdated and again grimy floor, nasty shower head that leaked all over the place and just unkempt…
The «free» wifi is a F’ing joke! You connect and realize you cannot do CRAP and try to re-​login and are forced to find a number to call. The one I got did not work, rang and rang and rang and then disconnected.
On a slightly happy note, I was moved to the first floor non-​smoking and the conditions were better but still seriously not coming back here for week #2 for work; further more would seriously reconsider Extended Stay’s period.

I was going to stay at this hotel because it was very close to a job orientation I recently had. It looks nice on the outside during the day and a lot of parking available BUT once I parked in the evening to check in, it was horrible! The first thing I noticed was that it wasn’t in a safe area at all there were people smoking outside of one of the entrances what smelled a lot lIke marijuana. When I entered the lobby, the carpet in the main entrance was dirty and the lobby looked out dated. The people at the front desk were very rude saying that they didn’t have my reservation in their system and that they had to look if they had any rooms available which I thought was ridiculous after making a reservation days earlier. I didn’t end up staying the night because the service was so bad. I would never stay here or recommend it to anyone ever!!! This is the worst hotel I’ve ever walked in to.

Wish I woulda checked Unilocal before I stayed here. I was booked for 2 night but it was so bad I left after night one and booked somewhere else. Worse then a motel 6, and I’ve stayed in plenty. Dirty, sink bubbling up w weird shit, room smelled so strong of smoke, and it wasn’t a smoking room. Just awful. You’re better off sleeping in ur car. Real deal.

Had to give it a star I guess to compose my complaint.
Let me say first and foremost the Two girls working the front desk Emily and a dark Sister are the most loving and caring people after the day I had.
However let me say I am no fan for smelling the Marijuana and All kinds of food on the hall way .
Looking at other post I was about to give them a two star till I found a bug look to be a tick in my room 240. That was enough for me. One big means the whole place is infested. An for that I could not make would not sleep and left that place.
Parking lot is ok but not tight. Over hotel from outside look nice My room look clean till I found that dam bug!

Why all the negative reviews? I stayed at this hotel, and had a very good experience.
I was going to a show in San Francisco. I got this hotel through Hotwire, and it was a good deal, because the Hotwire price was the same that I would have paid for a Motel 6. Great location, just a few blocks from the Pleasant Hill Bart station, and good freeway access to the 680. Large clean room. Bathroom was spotless. Tv got good reception, Bed was comfortable, and the room even had a kitchen for people who are staying longer. (Hence, the name of the hotel.) The hotel also has a laundry room. I was very happy with my stay.
The only minor things I have to say, is that first of all, the complimentary Wi Fi is only fast enough to do Facebook or email. If you want Wi Fi to stream video, you have to pay extra. When I went to bed at night, I called the front desk to ask for a wake up call. The wake up call never came. When I mentioned it to the clerk in the morning, he was poiite, but he said that the night clerk was new, and didn’t know that the hotel doesn’t do wake up calls because there is an alarm clock in the room. The alarm clock in my room was unplugged, and I didn’t feel like moving furniture to plug it back in. This is the very first hotel I have stayed in that doesn’t do wake up calls. The other minor thing is the «complimentary breakfast.» It was basically instant oatmeal, a few pieces of fruit, granola bars, tiny muffins, and coffee that was’t very good. Not much of a breakfast.
I’ll still give it 4 stars, because it is a clean comfortable place at a reasonable price. I’d stay here again with no problems.

I am horrified. THE WORST place I’ve ever stayed at. It was worse than a Motel 6. I was left with no choice during a work trip because everything else around the area was booked. If I read the review, I probably would’ve chosen to just sleep in my rental car. This place is absolutely disgusting.
The room has very strong old carpet smell. The counter top has burnt holes and the bed sheets has brown stains. The towels in the bathroom has hairs in it… YUCK. Furniture is also extremely dusty… I don’t think hotel quality could be lower than this place. Yet, the hotel commands an outrageous rate of $ 180 a night. Where is the money going to?! Definitely not into updating amenities and ensuring customer service. I am so grossed out that I drank enough wine during dinner just so I could fall asleep right after and forget that I was ever here.

I love ever one there they are all so nice. And the rooms we’re perfect clean floors clean bathroom clean

THIS PLACE IS HORRIBLE! I only give 1 star because at least the staff is really nice. I checked in on a Sunday and the moment I walked in the room, I was shocked. I couldn’t believe what I got for the price I paid. You get more out of staying at a low end hotel in Vegas.
The floor was sticky, it smelled musty, the carpet looked gross, there was a Best Buy coupon on the floor and some piece of tape or something. Do they even vacuum? There were fruit flies in my room also. The kitchen sink looked gross and don’t get me started on the office chair. All my pics will say it all.
My boyfriend slept there last night to at least justify how much we paid. He tried ironing his clothes this morning and the leg of the ironing board is broken to where someone can get a nasty cut. He also said he found a pubic hair (gross!).
The towels were rough and the one in the kitchen looked dirty. What kind of cleaning staff do they have? The tables aren’t even wiped down. I mean, I brought in my own cleaning supplies and plug-​in because that’s how bad it was.
Their breakfast is also disappointing. There was granola bars, oranges, bananas, apples, plastic wrapped muffins and oatmeal. By the time I got coffee at 8:30, there was nothing left. It’s so disgusting that I’m sleeping in my house still with all the renovation going on and just keeping some of my things in the hotel.
I would not recommend this hotel to anyone. SOMEONE, PLEASE HELP THIS HOTEL.
UPDATE as of 10÷4÷15
Last night, my boyfriend was itching like crazy and noticed he had all these little bumps on his body. Then this morning, it got worse. We checked out of the hotel today after a week. Mind you, I did not stay at the hotel at all, but my boyfriend did just to get our money’s worth. I’ve been staying in my house while renovation is going on.
Anyway, turns out my boyfriend has bed bugs from this place. He called the front desk and corporate and was told it will take 24 – 48 hours for a response.

I would rather give this place no stars. I booked a reservation for a one weeks stay.
And do you know that they only clean the rooms ONE time per week? ONE TIME! I was baffled. No emptying out garbage cans (u have to do that yourself) and no fresh bed sheets linens, etc… motel 6 is better than this place. Especially for a place who’s main business is long term business men and women coming to stay out of town where they are already in a foreign place and just want a little pampering.
And the worst part was how expensive it was. They didn’t offer me any deal for staying a whole week.
$ 900 later, I will never go back here and don’t recommend anyone else does. Yes its convenient by the freeway. That’s about all its got going for it.
Oh and the funniest part: they claim to have a «breakfast buffet» which consists of a few bruised apples, bananas, and do it yourself packaged oatmeal. No OJ, no bagels, no butter, jelly, the list goes on. Needless to say I has a real breakfast elewhere.

The WORST! My God owners, hire some staff. One person cannot watch FD, do laundry, or fix your broken luggage carts that move 1 way only. Both the lady at 12p & the guy at 5:30p were stretched so thin, I wanted to PITCH IN to help them!
The lady checks me in at 12p promising extra blankets and pillows and a phone call as soon as the room is ready. It has now been 8 hr and no one from ES ever called me. They have no security, yet are located waaaay behind a shopping plaza with 1 way in & out (scary) & then they warn you to park where your car is visible to you from the room & remove valuables (I guess I should be grateful for the? warning?). Oh and guests… bring your toiletries cuz these cheap buggahs don’t even give you lotion.
The hair on my comforter, and each of the 2 extra blankets I requested that took 6 hr to bring was nasty! Please hotel, invest in a ironing board cover that still has its elastic & can hold onto the board so that the iron does not keep tumbling off the board & burning through the cords or carpet! I am 2.5 hr later waiting for cups to drink out if and where are your kitchenette dishes & pots??? So weird. Did you expect guests to be camping with their porto kitchens? Pitiful! ES, please shake some change out of your laundry or dip into your kid’s piggy banks because you can do better than this! Will never come to this creepy spot again⁉

Extremely high price ($ 194.00 from Travelocity) for a one night stay. No pots, dishes, dish soap, or other basic items on the room for an extended stay. Just a basic motel room on a Wednesday night in early June.
Would not recommend to anyone. Surely there are better, cheaper options. Look elsewhere.

I am dissatisfied about the quality of this hotel. I expect this brand of hotel to be high quality and a good value because that is what I am accustomed to. I requested a non smoking room and I was put in a room on the third floor and the entire floor smells like cigarette smoke. The smoke smell seeped into the room and caused me to have an headache because I am allergic.

This hotel was horrible. We booked here because of its close proximity to the BART station, but immediately decided never again. Stayed here two nights.
— Staff on check in was cordial enough, but there’s no maid service unless you stay a week, and if you need new towels, you have to lug your dirty ones downstairs to swap them. like camp or something.
— Beds are super stiff & springy. Soooo sore.
— Walls are paper thin. We heard every little movement in the hallways or the rooms around us.
— Walls, counters, doors, floors — all scuffed up.
I could go on, but the bottom line is this is the second worst hotel I’ve ever stayed in. Period.

The last time that I stayed here I didn’t have that good of an experience but most recently, i.e. this month, I stayed here and it was a better stay. It was more of your average hotel experience with standard room amenities and the usual level of cleanliness. The room was still a little dated but at least it was in decent shape. The hotel did have a good variety of kitchenware that you could ask for and we were able to make dinner.