Coach Factory Store

Aweful place. I would not spend any penny in this store. Store employees are rude and unprofessional. I rather go to another outlet than this one. As well as their products are faced out

Use to be my favorite location. Can’t believe I had to wait outside to get in when the store is empty and it was raining. The staff was pushy. And then the store was so hot on top of it. And then I had to wait 20 minutes to purchase what I wanted and there were only 2 people in front of me. I will go to a diff coach store next time.

I get that Coach is a highly desired brand, good quality, and more expensive, but I do not get why I had to wait to get in here. The store had about 10 – 15 people in it and had tons of space to browse, yet we were kept out of the store at first. I stopped in to Kate Spade and Michael Kors as well and did not have this issue. There were tons of staff inside too keeping an eye on things… it was a little bizarre.
They had a nice, colorful selection of purses and wallets. I definitely got some good eye candy while strolling around in here, but I wasn’t to impressed by the prices. I do better shopping the Coach Factory Outlet on eBay (official seller/​page).

Fantastic prices and frequent discounts, clearance and private invite sales on top of the already reduced prices.

It’s true that the deals here are great and the product selection is fantastic. The problem is that they make you wait outside in the cold, on Mother’s Day, just to make it look like everyone wants to get into the store. This isn’t the latest club where you’re trying to give the appearance of being the next big thing. Coach is a brand that has already made a name for itself. There is no reason to make customers stand in line when there are only like 20 people in the store. Ten people would walk out and they would let three or four in. Ridiculous. When I got inside there were like ten employees standing around doing nothing. Probably because there weren’t enough customers in the store at one time for them to all help. Oh and they had one cash register open too, so there would be about ten customers in like and another ten on the floor browsing. I walked out without buying anything out of sheer principle. Treating loyal customers that way is pathetic and I went ahead and spent my money at Michael Kors instead.

You make people wait outside during cold weather in a line even though there are barely any customers inside. How dumb can your management be?

Thought we’d pop in for a look around and they are making us stand in line even though there are barely any customers. Supposedly, it’s so we can get the attention we deserve. I’m thinking they need more help or get over thinking they are that great!
We’re out of here!

I have been trying to get a refund for a purse since august 31^st, they are liars and wouldnt shop here anymore

The people that are complaining about this store must be some seriously picky people. I have been coming to this Coach for YEARS and ALWAYS find amazing deals. Last time I walked out of there with 4 purses for 200 bucks! and they were big sized ones! The employees are ALL AMAZING every single time! (at this point some girls recognize me when I’m in there) Even the guys in the back bringing stuff out are super nice and helpful!
This is probably the best one I have gone to in the Chicagoland area. I will never go anywhere else (Unless absolutely necessary, gotta get that Coach fix haha!)

This is the best Coach outlet. The people who work there are super nice. I always find full price bags there at great deals.

I have popped in and out of several Coach stores in the past always falling in love with the purses there but always discouraged by the dollar signs. Most of the purses $ 200.$ 300… but not today! Omg! The whole store is 50%…Then clearance stuff is 65% off already marked down prices.
But wait! There’s more!
You then get an additional 10% off your total purchase for AUTHENTIC REAL COACH!
Omg, never seen this supertastic of a deal before at a COACH STORE!
Yay, my first REAL Coach purchase… or 4… lol you can see all my super deal treasures in my pictures here… I am SO happy with my purchases!
«Fatime» helped me make my purchase decisions when my curse as the Queen of Indecisiveness loomed over my stack of «favorites»… (thanks for all your help girl!) She was the perfect balance of kind & helpful without being too pushy for sales… love that!
The only negatives were the pushy crowds (obv. Not the stores fault) and waiting outside in a line around the block… brr that was cold. but the over $ 700 in SAVINGS was totes WORTH IT!
*Merry Christmas to meeeeee*

LOVE LOVE LOVE this outlet mall and the Coach Outlet! Most of the time I come here I find a great buy! The employees are wonderful and oh so helpful! The store has a great layout and selection!
I just bought a Poppy wristlet for $ 15! Check out their clearance because they always have their clearance deduction PLUS whatever extra percentage they have off that day!
Check them out! Youll find something great!

OMG people LOVE the Coach store. This place at the Holidays is a ZOO. And they limit the # of people in the store at one time, so if you’re there at the holidays –be prepared to wait outside in the cold. I always seem to come at the right time, i’ve never actually had to wait. But I’ve seen it.
They’ve got really cute purses, that is for sure. But I’m not stupid, I know these are not the same exact purses that you would pick-​up at a regular Coach, or at a major Department store (Macy’s, Nordstroms, etc.). These are a smidge lower quality (but not that much), or maybe last year’s styles — they still seem to be made pretty well. Both my Mom and I have gotten some really ADORABLE bags here! We’ve both been very satisfied with our bags we’ve gotten here! They’re beautiful! And you can’t beat the sales that they have! Sign up for email coupons, plus sometimes when you’re there they pass them out (like 30% off!!!). So you can really get some GREAT DEALS.
I highly recommend checking the Coach store out. Happy shopping, Ladies!

I have been coming to this outlet for yeasr… I am addicted to Coach and this allows me to feed my addiction at a lower cost. The service here is always super friendly and spot on. Some of the girls here even recognize me and tease me about how I own more Coach purses than they do even though they have an employee discount :).
I agree with the other Unilocalers that it is a bit of a pain to wait outside in the cold at Chirstmas time, but for the deals you get here… I don’t see how you can complain. They are crowded because it is popular… therefore there is a line to wait in. If you don’t want to wait you don’t have to shop there and you can go to a different Coach store.
Everytime I have some here, I have left with at least one item. Recently (the past year or so), there has been someone at the front handing out additional 30% off coupons which is greatly appreciated! One time, they even had a 30% off coupon with an additional 10% off… I thought I had died and gone to heaven.
I love this store and I cannot wait to return for my next Coach purse.

Yes, you can score some very good deals here. If you are on their email list they’ll mail you coupons quarterly for 25−30% off the outlet prices.
Here’s the thing though — most of the bags are made for the outlet and have inferior zippers, hardware and stitching. There are certainly a few «from the store» items but those are not discounted much at all.
If all you want is a bag plastered with the «C» logo and carried by every mall rat for miles around, this store has you covered.

Wow. What a great surprise! I got a 30% email coupon so I thought I’d drive up and get myself a much needed new handbag. Based on an earlier review I expected bad service — especially since I was dressed pretty schlubby, no makeup, no jewelry and my glasses on! I was totally prepared for a pretty woman scene.

The sales staff greeted me immediately, inquiring to my likes, dislikes and what I was looking for. They were insanely nice and helpful, I just couldn’t believe this was the same store. Perhaps they were here at the wrong time. It was pretty busy for a Friday morning, so I don’t think I’ll ever attempt coming here during the busier weekend times.
I probably spoke to 4 different sales ladies and they were all impossibly friendly. From the second I walked in, to the checkout person everyone was chatty and in a good mood. Even the other customers were nice! It was a really great shopping experience and I am NOT much of a shopper.
The prices were incredible and I ended up with a $ 278 handbag (Collette Signature Sateen Hobo in Black) for $ 136. I can’t currently find it online anywhere for less $$$. I also got a new wallet and key fob.
I will definitely be back. It was a great experience and I had a hard time choosing from the great selection.

I am a cheap wad when it comes to purses. As a result, I’ve gone through them like Kleenex at a nose party. I however, came the weekend of Labor Day. I stayed in line like everyone else and was given a coupon. At first, I scoffed at the women running like mad people around me. But then I saw the reason why they were running. 50% signs screamed at me from various places as the sales women informed me that the 30% coupon would be taken off each purse.
Thirty minutes later, I was walking out there with 2 purses, 1 that was 50% off and then another 30% off and the other being the outlet price and then 30% off it.

So I’ve been to several Coach Outlet stores in the Chicagoland area. Decided to hit this outlet in Wisconsin with some cousins. I was excited about getting to the Coach store… cus us ladies love Coach bags. However my experience here was horrible. I noticed some people complained about the same thing as well. BAD SERVICE!!!
So I understand its close to Christmas… and the shopping is crazy. I’ll give you that… but the lady who stands at the front of the door… needs to get her attitude checked… and her eyes checked as well.
My story is… Its Sunday… about 20 something degrees outside. I walk over with a bunch of my girl cousins… and we get into this line, to go inside the store. As we freeze our butts off for 30 minutes… and finally get to the door. the lady lets all my group in, except for me. Why? Cus maybe she’s BLIND… I dont know. I asked nicely if I can go in with my group… and she claimed I wasn’t in line and continues to tell me to go to the end of the line. My group, not knowing that I was not allowed entrance thought I was inside the store browsing away. Whatever!!!
I wouldnt be angry too, if she just told me that I had to wait a few more minutes to go in… but kept on insisting that I needed to go to the end of the line. I looked at the line and it was soo long… around the corner long… my hands were cold… my head was cold from standing outside. Are you kidding me?
So Again, I tried to explained to the lady nicely at the door that I was in line and that she let my group in. But she stood there and continued to tell me «no and to go to the end of the line»…
Obviously upset… I told her if she was going to be that way, I didnt need to go inside her store… and walked away.
*** DONT GO TO THIS STORE… ***
The people at the Aurora Coach Outlet store are soo much nicer.
If you see a skinny snobby lady standing at the door… SHE MAY BE BLIND… and insist you go to the end of the line after you’ve been standing there for 30 minutes freezing your butt off. You’ve been WARNED!!!

I love this store! I always end up having to make difficult decisions about how many and which bags to buy. I always find great deals here and buy Coach purses at a fraction of the original prices. I recommend that you sign up to get emails from the Coach factory store because you’ll get coupons for an additional 20% off their regular and sale prices.
My only complaint is with the service. I feel like every 2 feet you move through the store, a different sales girl approaches you and offers you her opinion without you having asked for it, or asks if you need any help. NO! You cannot help me unless you want to give me a free purse. Get out of my face people and let me have a moment of peace to think about which bag I want! And I don’t care which bag YOU like, this is not about you, this is about ME.

This was a BIG budget buster for me. Now, keep in mind that the most that I have ever paid for a purse for myself was probably $ 20-​$ 30. The few Coach items that I own were presents from other people. I’ve purchased stuff from Coach before but it was always for gifts to other people.
However, when I stopped in here — I saw a purse that I had been eyeing the previous Christmas which retailed for $ 300. Well, it was on sale for only $ 130. Then, on top of that, there was a Memorial Day sale which was an additional 40% off of that price! I finally caved in and bought an expensive cute purse for myself — you can bet that purse will be carried around EVERYWHERE to make good use of all that $$$.