H&M

There were no associates on the floor or in the fitting room to ask for help.
I bought a onesie, but found something better and wanted to return it. I tried to call the store but their phone number AND h&m’s customer service number was disconnected so the only way to get in contact with ANYONE is to physically go into store. I went into store to return and the same girl who checked me out (blonde shoulder length hair) told me I couldn’t return Bc it is like underwear or a swim suit bottom. She never mentioned that this would be final sale upon check out. I only spent $ 13 (on something I won’t ever wear), but if it was any more I’d be furious.

H&M is my favorite stop for «fast fashion» pick-​ups and cheap basics.
They have a variety of basic tees, shorts, pants, caps, etc. at really low prices.
In addition to this, they do run promotions from time to time on certain items.
Signing up to their newsletter gives you a 20% off on any item which saves a few bucks.
The quality of their clothing is usually decent, but some items are more questionable than others. I purchased a striped shirt, and the stitching was out of place and not done well. Quality control could be better maintained by the franchise.
However, most of their clothing fits well and lasts for years.
There are constantly a few guys coming around and fixing up the racks, checking people in and out of the dressing rooms, and the guys there are happy to help you out if you are looking for something. The dude with the yellow beanie helped me out today and he was really helpful.
I’m a fan of this place and I come back because I can expand a flexible wardrobe without spending much at all.

Nissy is the worst employe ever I haven’t seen such I bad employee ever she’s rude so rude that I’m never buy stuff here because at this location because if she’s being rude no customers wanna come here I give this a 0000 review because she’s the worst employee

I went here with my best friend today, and we both bought something. We were both happy with our choices because the things we bought were super cute and affordable. The reason for 2 stars, is that when I came home, I discovered a hole in skirt I bought where the sensor was. I guess the employee who rang me up wasn’t very careful the sensor. Anyways, I think I will go back to exchange the skirt because it was cute and I had been looking for one in that style for a while.

I hate this store. It’s always a mess and the racks upstairs are so close together I can’t move between them with my purse without hitting them. The other thing that I hate is that they have number sizes and letter sizes. I know this is a company wide thing but you need to either have one or the other. Then when they do have letter sizes they don’t have XL. I’m sorry but that’s bullsh**. It’s not going to kill you to carry an XL and have it fit someone nicely. People need this size and sizes larger for all kinds of reasons. It’s super demeaning when you find a shirt you love and not have it fit because it’s to tight in the boob area. The one time I did go downstairs the music was so loud I couldn’t heat. The few shirts that I do have from here (and the one amazing jacket) are most likely the only things I will ever own from them because of the size problem and the fact that they are very over priced.

I feel like the employee manual includes the words «be as unpleasant as humanly possible».
My little sister thanked the dressing room employee and the girl responded with «whatever». My sister was polite, she only took in two items, she hung them up when she brought them out, there was no reason for the girl to be rude. When I thanked her, she didn’t even look up, so I thought she hadn’t heard me, so I thanked her again, and she looked up at me and rolled her eyes. When I said something to the manager, she got irritated with me and said I should just ignore the behavior.
Another time, I came in to find a specific item that I’d seen online. I had a picture of the item, it’s code, etc. I asked an employee if they had it and she said «I don’t know». I asked her if she could check in their computer and she sighed heavily and said that it would be a lot of work and probably wouldn’t be worth it.
Besides the appalling service, the dressing rooms are the hygiene equivalent of a public shower. I stepped on a safety pin in my socks. No apology from the attendant of course.
Seriously you guys??? I’m not even asking for good customer service anymore, just «barely functioning in society» service.

I was helped by deshaun today and he was so helpful. I came in 2 times today because I got wrong sizes and he helped me both times. The return and exchange went very smoothly and I appreciate him for everything he helped me with definitely my new favorite employee at an h and m I’ve had yet!

This is the worst h&m I’ve ever been to in my life
The associates are rude. Latoya rang me up today and was throwing my things around not even making eye contact with me to say anything polite. If you’re going to be in customer service and serve me… be nice. If not… go work somewhere where you don’t have to interact with humans.
While I was in line two associates were yelling at each other from across the store about how they shouldn’t disrespect each other. Ironic.
The clothes are treated like crap just thrown all over the place to top it off
Horrible location. Horrible customer service
I want to give zero starts but they get one star for the guy in the fitting rooms. Don’t know his name. He had really long braids that’s all I remember. Super sweet!

At h&m in Stoneridge mall tried to make a return but wasn’t allowed. H&m posts the minut return policy on a counter behind the check out which is ilegible, and I have ²⁰⁄₂₀ vision. Last night when I made my purchase I specifically asked if I could return I was told I had 30 days with receipt. Apparently undergarments ate nonrefundable and I completely understand why. However when I purchased the undergarment and specifically asked, this is what I should have been told. Today I was told I should have read the ilegible policy posted on the counter and the BACK of my receipt. That is the lamest illogic ever. I ask before so I can make a decision on the purchase, I don’t need to know after I already made the purchase. I will not be shopping at H&M again.

A gazillion thanks to all those Unilocal reviewers who honestly alerted others with their observations of the rude associates, assistant and store manager. When I visited this store I instantly recognized the nosy store manager, rude associates and the cashier mentioned in these reviews and completely ignored them. I saw these same folks being rude to other customers and hoped these customers read the reviews just like I did!
H&M is basically cheap clothes for so little money. It’s like buying junk food. The clothes here are disorganized with giant piles of clothing lying around like a gigantic ball of garbage but then, really speaking, it’s the McDonalds of clothing stores so what would folks expect? Greeting customers or being friendly and nice — the best place for that I think would be Nordstrom or Zara. Too bad there are not many Zara stores around here. H&M’s biggest competitor is Zara who also employs some of the most friendly and fashion-​knowledgeable associates. But then Nordstrom, Zara etc are not cheap.
People don’t expect greetings or smiles at a McDonald’s so it’s best if people don’t expect friendly service or smiles and greetings at H&M to be honest. The main problem at this place is the store manager. In my opinion, if the managers are not so great then the associates can’t help but reflect the frustration as far as friendliness is concerned. But then rude employees/​associates in any store should be unacceptable and not the norm.
Although I didn’t end up buying anything, I did feel their selection was pretty good. I was able to find many clothes in the size I was looking for (which is not the case at other H&M stores I’ve been to).

Cashier# 6 500 needs to go back to Kindergarten and learn the most basic lessons on manners.
How difficult is to say PLEASE and THANK YOU to the customers?
My 5 year old always always uses PLEASE AND THANK YOU!
Their Corporate office really needs to train the sales folks with this most basic rule !!
ZERO stars for this location for their lack of customer service!
My son suggested recording a video next time and posting it on youtube under crappy service. I have a feeling the other Unilocal reviews are referring to Cashier #6 500.

If I could rate 0 Stars, I absolutely would. I worked retail for 3 years and never have I given or experienced such poor customer service. I’ve been a loyal customer to H&M for years, never been a huge fan of the quality but definitely a fan of the prices and sales.
I purchased a blazer out of the Emeryville store, and failed to realize two small stains on the item. I took my item to the Pleasanton store to return it and was coincidentally rang up by the store manager. We went back and forth for a while regarding why I was returning the item and after marking my receipt and removing the tags from the blazer he informs me that he cannot do the return. (I failed to realize he kept the tags to the Blazer) he doesn’t offer me store credit, an exchange, or anything else. He simply bags my item and returns it to me.
I contact the store later that day and speak with Deshawneka (assistant manager) and confirm with her that the store kept my tags. She explains that she would do the return but can’t override the store managers decision, and asks me to return the next day after 1pm to pick up the tags.
The next day I return to the store and run into the Store Manger again! After looking for 2 seconds he informs me he can’t locate my tags. And asks me to return in an hour so that I can speak to Deshawneka directly to ask about the tags that he kept. Mind you he never offers and apology or an explanation as to why he kept my tags. I’ve already been to the store twice! What makes you think I’m going to return a third time?
I’ve never experienced this from a store manager. The only way I can describe it, simply disgusting. Also disgusting was his appearance as a store manager. Never in a million years would I have guessed he was in management, if it wasn’t for his staff informing me. Who is hiring management at this location? I had to contact corporate to file a complaint.
Don’t shop here, and don’t attempt to make a return here! They’re an embarrassment to the brand.

I don’t really know what I was expecting when I walked into H&M today, but I do know I was looking for a really cute dress for my 21^st birthday which is coming up. I give 3 stars for prices (they had a decent sale) and 1 star for customer service. These «sales» people need to up their customer service skills.
I was meandering through a row of dresses, when this dark-​skinned associate in a green flak jacket started throwing clothes into a rack I was looking at, and shoving them in my direction. Ummm? I’ve worked retail, and I wasn’t trying to get in her way or anything, but it was more of the way she looked at me without saying anything that irked me, and just moved around customers as if they were mere obstacles. Not a good sales technique.
Nice sales, bad staff.

Service is great but the goods are not as good as the H&M in SF. Good for returns and basics (tights).

Just walked out of this location and received some of the most laughable service (if you can call it service) I’ve ever received at any H&M or retail establishment I’ve ever been in.
Walked up to the counter where there was no line and two employees, an older Asian woman named «Suzie» and another employee, a young African-​American woman who wasn’t wearing a name tag so I can’t call her out, wearing a horrid leopard-​print sweater and orange lipstick with her scary-​long purple nails whose paint was chipping in places. They were standing with a pile of receipts, both talking to one another about work business looking totally confused and very deep into their personal conversation.
I stood there staring at them for so long it started to get awkward and strange, and I almost had to interrupt them to finally be acknowledged until the young woman finally looked at me (both of them knowing I was there but not wanting to be bothered to stop talking) and just said, «Yeah?» I said I have a return, and she said ok and resumed talking to Suzie and merely held her hand out looking away from me waiting for me to give her my item. I dropped it on the counter instead.
These were the only words that were exchanged between us as she and Suzie discussed which of the two of them has officially quit and which hasn’t, while organizing their return receipts. Though I guess you can count when she said, «$ 14.12 going back on your card,» and mumbled something very fast and indecipherable about pressing the green button on the pin pad.
When she finally handed me my receipt I snatched it out of her hand and didn’t say thank you, behavior I usually frown upon but felt totally warranted in displaying in this case. I’m really sick of the shit service that’s more common than good service in retail these days — stop your personal conversations when dealing with customers, show some professionalism, and grow up. It’s too bad H&M won’t do us all a favor and fire these two numbskulls so they don’t have to combine their limited brain cells to figure out which of the two of them has officially quit. «Unprofessional clowns,» as another reviewer put it, is right.

H&M is one of my favorite stores to shop at, but unfortunately, this location lacks some things in particular areas. The clothes are literally all over the place; on the floor, in different sections of the store, and in random piles of clothing. Secondly, the staff do not care about their job here since they look very bored, irritated, and tired. The check out line also gets kind of long, so just be aware before you start checking out!

Messy.
Walked in and out in a jiffy.
Please improve.

This review is for the sales associate Latoya. Absolutely not a good customer service experience.
She was in a bad mood or something and I could not wait to get out of there. She was working the downstairs portion and she was not at the register when she had customers waiting. She did not apologize for not being at the register. It was like I was doing her a favor by buying stuff from her. She never said anything rude or anything like that. She just appeared hate working there or something from the way she presented herself.
Hopefully they train their employees a little better and follow up with employees that do not provide great customer service.

«Meh, I’ve experienced better,» is right. Maybe it’s because I’ve been to the San Francisco store, which is clean, organized and well styled. This store reminded me of a clothing section in a mega discount store. Dirty, unorganized and what was that red stuff smeared/​stained across the tile in the men’s section? Maybe I don’t want to know.
On the bright side, there was no attendant in the dressing area so it became self serve. No waiting around for a number or a room.
We ended up not buying anything because what they did have was not impressive. Someone please build me a time machine so I can get that hour of my life back.

It’s been almost two years since I last came here. I got a tip from my friend Els about the buy one get one free for knits so I decided to check them out on a Sunday.
I checked their sweaters on their website, which by the way has no option to shop online. It’s basically just to showcase their latest clothing. I thought I liked some of them but when I went to the store, I wasn’t sure if I liked as much as when I saw them online. I bought one sweater and bought few scarves and leg warmers and leggings instead. I even had to return the sweater yesterday because for $ 34, it wasn’t that worth it. I tried it on in front of a trusted critic friend (lol) and the impression was that I looked like a granny in it. Waaaa. The sweater was definitely warm but perhaps I can get something a little stylish?
Make sure to get the sweaters that has tags that says «buy 1 get 1 free ’cause not everything is on sale. You will also get a 20% off for any item (not the total of your purchase) when you sign up on their website.
The quality of their clothing is very baseline but you get what you’re paying for.