Richard’s Heating & Air Repair

I highly recommend Richard’s. I had a problem with my 21 year old Carrier furnace not coming on to the demand for heat and stopped with a Code 33, so I called them.
The technician arrived early in the window given, spent some time diagnosing the problem and identified it as one of the control boards. He happened to have one in the truck. Once installed it the furnace immediately fired up and ran through a couple of cycles. The technician told me the parts have a 1 year warranty and 3 years on labor.
Later that evening the furnace stopped coming on when the call for heat was was initiated again, but no Code 33 this time, so I called Richards back. They scheduled up the next appointment, showed up on time, and the same technician diagnosed the problem which turned out to be an adjustment to the gas pressure. Once the adjustment was made, the furnace fired up and has been cycling like new for over two weeks now. No charge.
They honor their warranty, the technicians are experienced and courteous, and I highly recommend them based on this experience.

First thing’s first, $ 115 just for them to come out and do nothing. Yes, it takes them $ 115 to drive to your house! Even if they stay and walk around for 2 minutes it’s $ 115.
They can’t do radiant heating systems and yet when I called he said he would come out and look at it… again for $ 115 up front. Well, he did just that, took his money and left. He said we needed a plummer to come out first and would have 2 of them call me. Nope, even when I called and left messages he is never to be seen or heard from again.
I should have realized when he asked for $ 115 BEFORE even asking what the problem with my system was. I am seriously suspecting that other views are fake now, please, take it from someone who actually PAID them a ridiculous amount of money, not people who don’t even mention their unreasonable charge.

Richard’s Heating & Air is great. They are efficient, very affordable and professional. I got the sense that he was going to help whether it be on the phone or in person. He answered all my questions and it turns out he needed to come out anyway. They fixed the A/​C for much less that two other places I called. Very pleased with their service.

We purchased our home in November knowing that we had issues with how the furnace was mounted in our house as well as the A/​C system being completely dead. Richard’s gave us a very fair estimate for the replacement A/​C system as well as the necessary corrections to the furnace.
The work was completely very quickly (exactly when they said that it would be) and they were very professional about the repairs. The took great care in ensuring that no mess was made throughout our home. In addition, I was contacted after the repair to ensure that everything was functioning properly.
Richard’s gave us great service. Their team is honest and true to their words. This is something unique in this day and age and I can highly recommend them for any type of HVAC work that you may need.

Called them to get an estimate to replace my duct work.
Was told that it would be $ 115.00 for them to come out to give me an estimate.
REALLY ???
Who would pay that much just to get an estimate? is that not built into the cost of doing business? unless they just don’t want to do the job and use that to discourage people.

We have a less than 5 year old York a/​c that was leaking freon and we lost cooling. Richard’s was highly recommended to us by neighbors on Nextdoor website. We called, and the tech, Olim came by right after the long 4^th holiday, and considering the hot weather, and the workload, the response time was better than we hoped. He did a review of our system, explained our options along with cost, and we elected to go with a complete diagnostic. After working in extreme heat, it was determined the leak was from corrosion in the condensing coil. Since we have a 10 year warranty with York, we had Olim order a new coil which would be free, but we had to pay for labor and almost 6 lbs of freon (bummer but thats the warranty terms!). Well, after 3 weeks of waiting in our horrible heat (THANKS YORK!), the new coil came in and Olim got it installed right away. He did a complete inspection again of our entire system, and even pointed out a problem with our next door neighbors a/​c! York btw is now black powder coat painting their aluminum coils.
All in all, Richards was great to work with. Good communication. Fair and reasonable prices. Professional staff that was upfront and honest. So far, workmanship appears to be perfect. We have found our permanent heat & air guys!

Richards was very quick to respond to my husbands call for our A/​C service appointment. Our air conditioning unit conked out the prior afternoon just as the Bay Area was starting a hot spell. Richards service technician Olim was professional and called when he was on his way to my home. He arrived promptly, and got to work quickly. I felt he was very thorough and completed the repair, including replacing a bad capacitor, within an hour. He was also polite while transacting with me and my three house dogs who were very curious about our visitor. Thank you Richards for leaving me to enjoy the A/​C.

If you don’t want to get ripped off on AC repairs, just give these guys a call. I had another « Unilocal reputable» company come to look at my two AC units. One was not powering off and the other one has a small leak. The other company charged me a bunch for diagnostic, then recommend that I replace both units for more than $ 20k. I was also told that repairs would cost over $ 4000. Richard’s guy came over, had a quick look and resolved my issues for several hundred bucks. He said my AC is still in decent condition and I should have several years left.

All I can say is that I highly recommend Richard’s Heating and Air Repair to anyone in need of this service! Had to have our AC working with Summer fast approaching and from the moment I first talked to Richard on the phone to moment his son Olim started and finished the job, everything about the experience was excellent! Professional, friendly and a great value. When the time comes for this kind of service again, hopefully not for several years, I’ll be calling these guys only! Very happy with their work.

Richard Westwood is one of the original honest guys. I was quoted over $ 25K for two air conditioners and heating units by the other guys. He told me over the phone to put the brakes on and came over immediately. He suggested I do a yearly service update and he would help me keep my current unit alive as long as possible.
Recently my air conditioner started blowing out hot air. He diagnosed the problem over the phone. Under his guidance, I shut the unit down for 24 hours before it froze up. Then he asked for follow up pictures of my filter. I have never had better service in 25 years of home ownership.
Richard’s Heating is the real deal. I feel secure knowing Richard and son is there to help!

This guy is AMAZING!!! It was going on midnight and no one was returning my calls. The twist is I am here on the east coast, just outside of Baltimore. I was terrified I’ve never heard any sounds like that in the 5 years i’ve lived in this apartment. I know nothing about furnaces, I mean NOTHING. I was soo scared, was this a fire hazard? was it leaking something poisionous? The thought came to me «it’s only 8:30pm on the west coast», Is there a chance a repair person in that nice state of California would be kind and listen to the noice from over the phone? I realized whoever I called might just hung up on me. Afterall, obviously I would not be resulting in a visit/​sale, but I felt desperate. I randmoly pulled up google and saw Richard’s Heating & Air repair, I thought this sounded like a company that would be big enough to know a lot and small enough to care. And I was right!!! Richard so generously took my call and expertly assessed my situation. He did seem intrigued by my cross country call, but he was not detered in the least to help me if he could. He must know these machines inside and out becasue even when I decribed things by calling them ‘shoebox looking’ or ‘wiggly wire’, he knew exactly what I was trying to decribe and then he’d lead me to the next wire or gadget to work on fixing the problem. He walked me through everything, my hands were shaking, but I could tell Richard was too good to fail! He was my hero! A man who really knows his craft! We got to the bottom of the problem. It was not an emergancy yay. I will need to call a local repair service in the morning. You guys in California are so blessed to have this guy to fix your stuff! Richard,.If your business ever wants to relocate to Maryland I will recommend you to all my friends and family!!! YOU A THE BEST!!! Thank you so much! Staci M. Glen Burnie Md.

Excellent service!
I was just starting a full remodel of my house when my lighting contractor found a crushed air duct up in the attic space. I called Richard’s and spoke with their service and gave them my information. In less than 10 minutes, Olim (on Richard’s team) called me and asked if I was home, he’d like to come by and take a look at the duct work. I wasn’t at home, but I was working nearby. I immediately left work and met Olim onsite. He went up into the attic space, found the issue, gave me a very reasonable quote, went to go get the necessary parts and completed all of the work in less than 1 hour! What? In the time a lot of contractor’s take to just return your call, Richard’s was onsite and fixed the problem. All for a great price. Now that’s service. If I have any HVAC issues in the future, I will absolutely use Richard’s. Thank you!

Richard’s heating and air installed a new duct system, furnace and ac into our house and my wife and I could not be happier. Our home warranty sent out another company that stated we had a crack in our furnace and that it needed to be replaced. In thinking that, that company was incorrect and trying to make a few extra bucks off of home warranty and us because it was another 800 dollars that we had to pay on top of what home warranty was going to pay; I called Richard’s for a second opinion. Richard’s stated that there was not a crack and that my circuit board had failed. I asked for a quote for a new furnace, ac (my old ac was on the verge of failing super loud) and new duct work (original to the house in 66 and I knew there were holes.) Richards came in at the same price as the company that my home warranty had sent out and Richard was installing superior products (next level up products.) Richard’s employees are very professional and personal. The company was respectful of my house by using drop clothes to keep my house clean. The employees showed up when they said they would. They had the job completed in the time frame that they had told me.

Our furnace was blowing cold air, so I had a company look at it. Long story short, that visit turned into a sales pitch for a new furnace. I decided to get a second opinion. That’s where Richard’s Heating & Air comes in. Richard explained what was going on, and he concluded that I didn’t need a new furnace. Needless to say, I’m a fan and so appreciative of his honesty.

My husband & I originally had our A/​C unit looked over at the end of July as our townhouse didn’t seem to be cooling down. We were told that the compressor was ‘dead’ & contactor switch was broken and the unit needed replacing. The rough estimate was about $ 7000 for a new unit as it would have cost approx $ 2000 plus labor to repair the older unit. The technician said to call him so that he could give us an actual cost. When we called back it took him over 10 days to call us back!
We sat on this information for about 2 months because it seemed more logical to go with a new unit seeing as ours is pretty old, but the price of the unit seemed so steep.
We called RICHARD’S HEATING & AIR REPAIR for a second opinion & we are glad we did!
Richard called us to make an appointment & he was very informative. If indeed the unit needed replacing, a new unit was going to cost an approximate $ 4000 cheaper than the other company!
His son Olim came out this morning & was very courteous! He was also informative & very efficient! It turned out that our compressor was fine!!! It just needed cooling down because the unit had been running for a while due to the contactor switch being broken. He did so many other tests than the other company! He took his time & asked various questions about the unit. He measured the refrigerant level, which measured low & instead of just adding it, he cleaned our air filter. Once it was cleaned, the refrigerant level was fine! He explained how a dirty filter can affect the operation of the unit. We will definitely keep on top of that! Thanks!
So instead of spending $ 7000 we spent $ 192 for the part & labor. :-) What a relief! We will be sure to use Richard’s Heating & Air Repair for any future needs! I’ve already told people at work to give them a call if they ever need a reliable, friendly & honest company!
Thanks so much! Your company’s honesty and integrity are very appreciated values that seem more difficult to find these days!

I called these folks after the company I used previously went out of business. Initially, I had to leave a voicemail but Richard himself called me back within 1 business day. The reason for the service call is to perform a basic system check on both my AC and heating units.
Richard’s son is the tech who came out. He was very professional and appeared to be very thorough. He spent about 45m taking a look at the system and did not try to up-​sell me on anything — they just performed the requested service and advised me accordingly. No issues were found with my system so I cannot comment on any actual repairs but I suspect they would have done a great job had there been an occasion to do so. The only negative is that they left a wire disconnected on the heater unit when they were testing it. This was apparently required so as to not get shocked by the AC unit when they are doing this specific test. I discovered the error after they left and called them right away. The tech turned around and returned within the hour to rectify the issue. Then, Richard also called a couple of days later to check-​in and make sure everything was fine.
My reasoning for grading them at 4-​stars instead of 5 is two-​fold: 1) They did make a mistake albeit a small one. And they did correct it right away which is really all you can expect when a mistake is made; 2) Given my particular situation, I was not able to see the full breadth of their services. Given both of these reasons, I felt 4-​stars is the appropriate rating for me to give.
Net-​net, these folks seem like a solid vendor that I will be using again in the future.

I called Richard’s Heating & Air Repair to have them come out and provide us with a second opinion after a different company had told us we needed $ 1,000+ in repairs to our AC condenser unit. Richard came out and provided a much more thorough inspection than the first company and was very friendly and courteous. It didn’t end up being the other issue that the first company had quoted me on at all, but a much smaller, less costly issue. I would definitely recommend Richard to anyone looking for an honest opinion and excellent service.

I called a company in San Ramon to come and take a look at my A/​C unit, basically I was told my unit needed to be replaced. I got a 5k quote from them. My neighbors recommend I get a second opinion before replacing anything and I was referred to Richard.
He was super sweet over the phone, he was able to get Olim (totally spelled his name wrong) to my place the next day.
Olim was absolutely informative and super sweet. He actually fixed my A/​C issue for $ 285. My thermostat was broken and some thing needed to be cleaned. He was there for a couple hours but didn’t leave until my A/​C unit was blowing cold air.
Being a female when it comes to stuff like home repairs it’s really hard because businesses can completely lie to you and you have no way of verifying if they are right or wrong. I did call the better business bureau in regards to the company that claimed I needed my A/​C unit replaced. I am too afraid to even give them a negative review because they know where I live and I completely feel if they can be shady and pretend my A/​C unit needs to be changed then they are capable of anything .
I am very grateful that I called Richard and I am very thankful that they were honest with me. Literally if I wouldn’t have called 5k would have went down the drain.
Thank you Richard and Olim for being completely honest and trustworthy. I am totally grateful, there should be more businesses like yours that are honest and reliable. Again thank you so much for helping me and for being completely honest
*** Also the company that came out said I had a rat stuck in my a/​c unit — unless you see them pulling out the rat don’t pay them. This is the oldest trick in the book, I was a fool and paid them for a rat that I didn’t see. So frustrating ! Again thank you Richard for running a honest business and not screwing homeowners over !

So my husband picked this company based on the outstanding Unilocal reviews. We found out that our air conditioner failed because the circuit board went out (very common problem). After searching online, I found out that the board costs approximately $ 100. Richard apparently told my husband the board cost about $ 300. We got charged $ 416 total.
Too late now… we were ripped off, but we will definitely be going elsewhere next time. NOT an honest business.

I cannot express in words how much I appreciate the business and service received by Richard. He arrived when he stated he would arrive. He was professional and courteous. I felt very comfortable with his expertise and demeanor. Very nice individual and diagnosed the problem within minutes. If you are looking for a heating and AC service this is the best option.