Unilab Quest Diagnostics

I didn’t have an appointment so I expected a wait but it’s now been 65 minutes. Not the place to go if you have a job.

Been here a few times now and it’s always been good. The girls here are very friendly and good. I’m afraid of needles and they have always be helpful and careful.
Quest does have appointment online which I hardly get to see any open slots of days ahead though walkins are welcome and there is a wait but it’s ok not crazy.

I’ve been here twice in the past few weeks for blood draws and both times I was seen immediately upon walking in (no appt). Both techs were friendly and professional. No complaints. I will continue to go back to this lab provided I continue to get good service (I’ve waited 30 min at the Livermore Quest Lab so I’ve been thrilled the Pleasanton location is so much faster & therefore easier!)

Perhaps the previous reviews were just unlucky, because I just had the easiest experience at this location. I scheduled an appointment this morning, showed up five minutes late, was still seen and had my blood drawn. I was out of there in a total of about seven minutes. The girl taking my blood was incredibly swift and careful, along with being very friendly and keeping a conversation while she was doing it.

Just finished with my appointment. The lab tech was awesome: kind, skilled and professional. Gentle with the needle (Thank you!). The only downside was that the restroom in the lobby requires a key from the desk manager, gas-​station style (yuck). But the tech was great; the lab looked clean; everything was on time. Two thumbs up.

Horrible place
Room full of people and 2 ladies working that don’t want to be here.
No receptionist… stay away if possible

Worst Quest Lab I’ve been. Wait is too long even if you have an appointment. I was 11 minutes late but the lab tech said I was more than 30 mins. late. My appointment was at 9:15am, I came in at 9:26am, my bad I went to the wrong building (I was at Stoneridge Tower across the street). I told her I tried to call but she said «even if» (btw, the call went to the answering machine.) That lab tech was not nice… not even smiling. If Unilocal will allow me to review without a star I’ll do it! Just the worst experience ever. To think that I tried tobe early in this appointment, I drove off my driveway at 8:35am (from Fremont) so that I will not rush… If I don’t work in Dublin I will not schedule my appointment in this location. Definitely not coming back here!!!
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I decided to leave after 55 minutes of waiting at exactly 10:21am because my doctor’s order was to fast, therefore at that time I was really STARVING and SHAKY. I know the test will turn out really bad, I can feel my blood pressure at that moment was so high!!! Before I left, I heard another lady tech (the one who just came in at 10am) asked the frowned-​face lady tech if she can call me and I heard she said «she’s late» and she said max. 10 mins. (take note I was late 11 mins which she said was 30 mins… she needs to learn her subtraction and go back to grade school) is the latest time that you can be considered for your appointment… oh well they’ve been calling people with appointments 15 minutes past their scheduled appointment so what’s that 10 mins all about?!?

I’ve been here three times, once because an in house (corporate) nurse could not find the vein after several attempts. Yesterday’s appointment was no different than the rest. I had made an appointment for 9:45, arrived at 9:40, and went in immediately and to the dismay of the five people that were waiting without appointments.
Pro Tip — Make an appointment! Even if it’s just the night before.
This particular Quest Diagnostic is cleaner and more «medical» looking than most. It resides in a medical building with doctors offices and a Pharmacy up front. Other Quests may be in strip malls or business parks.
I chatted casually with the phlebotomist about her sapphire ring, Yosemite National Park, and the irony of having the Food Network play for those on a 12 hour fast waiting to have blood drawn.
Before I knew it I was done. No wait, pain, no bruise.
It may be tough to have a «wonderful» experience giving blood, but they made a easy and painless, which is more than I expected.

Had a good experience here. Didn’t have an appointment so wait time was approx 30 minutes, which is very reasonable. The staff was courteous and efficient considering the number of people waiting (and it was lunch time). I had 15 tubes drawn so my phlebotomist took her time to make sure everything was correct, and she was very attentive to making sure I felt OK before leaving.
Always have patience when coming in. This is a tough job!

Lousy customer service — not thoughtful at all. My time and my wasted energy was the least of their concern — even though they actively helped create my wasted time by not giving me the right information in the first place in the first visit there. So, I never did get my blood drawn at this particular office.
This company, no matter where the lab is located, is not accessible on the phone to find out particulars that don’t fit into a small group of choices available online or the computerized phone menu. After listening to multiple menus, I finally found a person who still didn’t give me the information I needed or gave me information I felt comfortable about. If you think they might not do something, you’re right. They won’t. They are very inflexible.
. If you have a question about your lab order (s) or about combining them, etc, if it turns out they don’t want to do it, you won’t find out until you go there; you can’t call and ask them on the phone about it. They expect you to waste your time going there first to find out if something isn’t in order. And don’t be surprised if when you return, they will find something else new that they didn’t find the last time that isn’t in order for them. I’ve never had a problem like this anywhere except at Quest. Other labs found ways to get the information they needed, etc. These guys won’t do that.
Because of these kinds of issues, I would go to Quest only if it is the only place that does the test (s) I need done or it’s the only place my insurance will allow me to go or my doctor faxed it in and it’s going to be no problem.
The people who drew blood at the old Santa Rita office were very good; I have no idea what these folks are like; so, my comments are about the way Quest operates and their customer service. I guess you get what you pay for. They aren’t the deluxe service. They are the «Quicky Lube» for our health insurances. Barebones. You gotta get your doctors to get it all right or you’re screwed.
The Stoneridge office is more spacious and the bathroom is large (whereas, the old one had a bathroom that resembled a broom closet). But, the staff at the old Santa Rita office seemed so much nicer.
If you have a perfectly filled out lab form or your doctors faxed in the order, I guess they are alright; but, if you have any questions about your lab work or it is something complicated, I wouldn’t go to them if you have other options. Because they are the primary or only contractors for a whole gambit of government and private insurers, the place can be jam packed in the morning. It’s interesting how we claim that America is better because we have competition; but, in the case of getting bloodwork done, it seems that there really isn’t any competition if this is the only contractor your insurance allows you to use. This may be why there are so many negative responses on this site. Either we all resent this OR they have no reason to care since they know we have no other place to go. It may be a bit of both.

Seriously!!! Doc sent my orders electronically and they’ve missed ‘em…TWICE!!!
Finally had to have my doctor print the orders so I can bring the paper work in.
BTW: Doc verified the orders were sent… I saw it, Doc saw it & nurse saw it.
QUEST is just not very thorough!!!
Always verify the list of orders you have and have print-​outs with you if you don’t want to waste your time.

I don’t usually do reviews but this location impressed me. The phlebotomist I got was amazing. She found my vein immediately and finished quickly. She even let my son sit on my lap and talked to him about his new baby sibling while she worked. The only down side to the visit was the greeting we received. There was none. I was told to sign in and had to hassle the lady to take my id and lab order sheet. But the phlebotomist made up for this in my opinion so I will come back to this location in the future.

This was the best experience that I had in any Quest Diagnostics. Perhaps it was because I got a really good person time that was competent and knew what she was doing. Her name is Jytoi. If you get her, you are lucky. There are about 4 people working. The service is all dependent on who you get that day.
I was in and out in 15 minutes. Jytoi knew what she was doing and was very efficient. This is the only time that I have every been happy with Quest Diagnostics. I walked in expecting a bad experience because most of the time it was. This time I was really surprised.
Parking is easy to find, whey you get around the 5700 they will have signs 57 200 that direct you.

I’m writing this review on behalf of my grandmother. I’ve been bringing her to this location for a few years now. We usually come in right when they open in order to avoid the long wait that most of the people below wrote about.
I just wanted to write a review because the past few times that I brought my grandma here, she told me that the phlebotomist was a little rough with the needle. Mind you, my grandma is used to getting lab work done. She’s a very tough lady. So, I know that if she said it hurt then she really meant that it hurt. If you don’t believe me, here is a photo of her arm two days later and it’s only getting worse. I’m wondering if my grandma had the same phlebotomist as the other reviewer below.
I hope that Quest actually takes the time to read their reviews on Unilocal and begin taking better care of their patients.

I was pleasantly surprised when I walked in before my appointment today and they got me right in with no wait. The office is nice and clean. That part gets 4 stars. But the girl who took my blood seemed curt and disinterested.
I’ve had a lot of lab work done in my lifetime, so I was a little surprised when it stung badly as she put in the needle. I thought to myself, «Self, don’t be a baby. It’s not that bad.» The entire process was quick, but painful. A few hours later, I can barely straighten my arm and the bruising is terrible. Listen. I have some skinny arms with veins that a skilled markswoman could hit from across the room, even before the tourniquet. I’ve had nurses compliment those veins! So my arm is not to blame. I put it on the technician who was bored and borderline unfriendly, despite my best attempts to engage her in a positive interaction. I’ll pay LabCorp in Castro Valley out of pocket before I go back to this place.

Fast service only waited 20 minutes and they did not give me a hard time that I had my son in a stroller. The phlebotomist was very pleasant. I will visit this quest again for all my future lab work.

Can’t say anything bad about these guys, especially «Vero» SHE’S AWESOME! I followed her from the Castro Valley office because she’s so good at making it painless and quick.

Had blood work done at 8am today. Was skipped 3 or 4 times only to find out someone already crossed out my name but they did not call me. Finally got in but sensed people that work there either have bad attitudes or do not like their jobs. Was actually nervous when I got poked since the lab tech looks POed. She had my arm just hanging up with no support. I had to put my other hand under my arm to help support it to keep it relaxed. She was dropping the vials with my blood on it on the table enough to make a sound. I had to look to see if the vials would break. Geez it’s only 8am on a Friday! Why have bad attitudes? I know we all have our bad days but we do not have to pass it on to the customers/​patients. Otherwise, she did a good job drawing blood.

Gone to this place many times. Every experience SUCKS. Always a long wait & the staff are always rude — especially the front desk.
Last visit the lady spilled blood all over me and she stuck me several times and i have the biggest veins ever. A blind person could see mine!

Based on my experience the other day, I wish I didn’t have to go back! Although the facility is extremely nice, and pretty clean, and newly remodeled, the pace of the service is just too slow. It should not take 1.5 hours to get in and out of a blood test.