Williams-Sonoma

I really like Williams-​Sonoma, but rarely buy anything there (that’s an honest proclamation, isn’t it?!)
Why?
I usually find the same or very similar items online for far less. :(
Case in point: 18″ x 24″ walnut cutting board on Amazon for $ 99, WS — 1.5x higher (or more.)
If you don’t have a budget, WS is awesome. If you are not super into cooking, but like nice kitchen gear, it’s a great place to visit, then buy online.
The folks that work at WS are usually really helpful… sorry, but prove me otherwise.
However, I’m a fan.
3.75 stars — great store, but pricey.

These people are idiots, I love Williams and Sonoma they have great stuff and its cool to look around, but they need to work out some issues.
First, I can only imagine how much business they do with Wedding registries, its one of the main reasons we chose to have our registry with them. but the registry is managed pretty badly and its all cause they have nothing but dumb systems and associates. I got duplicate items multiple times because either the system messed up or the employee messed up.
I went to this store to return a duplicate item, it was purchased by a distant friend online. I was told they do not issue refunds in the store and i would have to wait for a gift card to be sent to me (this is BS because i just returned an online purchased gift in another store no problem), and that it would take 14 days for the money to go back to my card. at this point i stopped the associate and made it clear that it was a wedding gift and it should not be returned to the purchasers card. she assured me that it was being sent as a gift card.
14 days later still no gift card so I called the customer service line and discovered that it was charged back to the gifters card and i should call them to get the money back. this is pretty horrible service from a company that makes a lot of money serving the wedding community, after explaining that it will be pretty awkward to call that person and say «hey we returned your gift, and williams and sonoma messed up and gave you the money back, you think you can mail me a check for the 87 bucks that you got back that should have been ours?» they finally said they would mail a gift card, at this point i asked if they were going to charge that person again and they said no, but honestly after this im not sure about anything they say. im sure its going to be a fun conversation if i have to call my distant friend and apologize for williams and sonoma causing a bunch of overdrafts.
Never shopping here again, and i will discourage any newly engaged couples from using them for any registry needs

We have come to this store over the years, and I have always found good and friendly service. We shopped for a new pot and pan set here, and we found the staff to be very helpful and very patient. More recently, I have been taking my son to their Saturday morning «cooking» classes, and he really enjoys them. Again, we are always greeted with lots of friendliness, and the staff is great with my son.

I loved the store & it’s my first stop for top quality products. But today I encountered the worst service. I already had a few kitchen items in hand & I needed help on a knife & kitchen shears. The sales rep, W, helped & I decided to buy the Wusthof Classic knife & it’s shears. I thought he’s going to find these items for me as I’m ready to pay. But he asked me to wait & went to serve another customer. I saw him went to the back room twice but he’s not fetching my items. I did wait near the cashier but he didn’t apologize or signal me to wait to be served. For another 5 min, I left my items at the cashier & told him I couldn’t wait any longer as it’s time to pick up kids from school. Again, he didn’t care & no word of apology. I’ve shopping for half an hour & settled for what I needed but was not being served. I felt being discriminated. My friend told me Sur La Table is going to open in Dublin Persimmon Place. I’m glad I will have another place nearby to shop for quality products.

Had such a pleasant experience shopping at this store! I had called prior and the person whom I spoke with answered all my questions and took the time to explain the difference between the different cookware sets I was looking for! Went in at this store and another employee helped me instantly and wow I learned a lot about stainless steel cookware and what exactly I needed for my needs. I went in looking for a particular All-​Clad set that they unfortunately didn’t have — at the store or even online, would have totally got it on their website. I could not get a set from them but at least wanted to point out what a wonderful set of employees there are who work here!
The amount of information I got about the right cookware for my needs and what I was looking for was totally worth the trip! Thank you both of you I forgot to ask your names! When I was taking a look around for other stuff at the store I got a chance to stumble upon the rest of the employees working here and they were all so nice, helpful and professional!

This is where goes to look at all the beautiful kitchen items, spices & machines. Beautiful layout and friendly personnel make this a great place to browse and pick out some excellent wares.
I love that they carry Reidel seamless glassware & one can buy them a piece at a time if one should happen to take a tumble in the sink and break!
Lovely walnut cutting boards at a premium, but at that level they should last generations due to their craftsmanship!

I love to eat out, but I also love to cook! Many times, what I eat in restaurants inspires me to make it at home for me and my husband or for my friends. Thus, my kitchen, though small, has all kinds of gadgets, specialty cookware and bakeware, hard to find ingredients, and servers, and I have bought many of these things from Williams-​Sonoma.
Williams-​Sonoma is a definitely one of my go to places for my cooking and entertaining needs. I always make it a point to visit their store even if I don’t need anything because I’ve been able to find some nice bargains on their sale tables. One time, I came across a beautiful Christmas cake stand for $ 6.99. I kid you not. I have 3 cake stands at home but no Christmas one, so I grabbed this one!
Another important reason why I shop here is that they stand by their products. If you have any problems with anything you purchase here, go back to the store and they will replace it. I have not had to do that, but my friend has and she has been able to get a replacement without a problem.
On this visit I was looking to buy Coupe glasses and they had two different kinds. I bought 4 of the non beveled kind. They were pricey but beautiful! Can’t wait to make my favorite cocktail and serve them in those glasses! I also ended up buying their packaged Spiced Pecan Pumpkin Bread and a jar of their Pecan Pumpkin Butter. The samples were delicious and my husband wanted me to make them.
Customer service was great as usual. Their sales associates are always ready to help and answer any questions you may have. This store is smaller than some of their stores, but they will help you find and get what you need!

I love the people who work here– they’re all so nice and immensely helpful. You always walk in to smiling employees. The manager is fun, honest, and gives great tips. The technique classes are fun and informative. Overall my favorite Williams Sonoma store. I come here for all my cooking /​kitchen needs!

superior products, eye-​catching merchandizing & friendly service. ask for WILL, he was attentive, knowledgable of products & felt a genuine vibe.
purchased a black nespresso u for $ 145 [20%OFF], plus a $ 75 rewards to nespresso for capsules & a $ 30 gift card to William Sonoma. WELL DONE!!! I’ll be back!!!
thank you WS for great products, deals & for hiring friendly & knowledgable staff.

Love this store and its equally as dangerous for me to enter as is a hardware store, though there aren’t any hardware stores with super nice and friendly people like here.
While this review is also for the store staff, I had to write a review for the new Stainless cookware they have come out with.
It’s amazing!!! I have an induction cooktop which I love but I have not been impressed with any cookware until now, and I own among other things, 13 pieces of allclad cookware. The link for the cookware I speak of is
This cookware (the Williams Sonoma not all clad) distributes heat like I can’t believe and that it also comes in a non-​stick version just made my day.
Check it out for yourself…

Great place for the cook or gadget-​fiend in the family. A LOT of cool stuff here. High quality kitchen items (read expensive) and the staff there is very knowledgeable about all things kitchen!
I’ve dropped quite a bit in this store. The quality of the items helps you to realize that what you do buy there will be lifetime purchases (mostly).
Johnny

Stopped in to register for my wedding, and I think the employees may have had as much fun with it as I did! They took me thorugh the departments of the store one by one; they introduced me to the woman in cutlery, who showed me how to choose what is best for my needs. She introduced me to the woman in the coffee maker & small electronics department, who taught me more amazing things about specialty coffee makers than I could ever have imagined. She then introduced me to the woman in cookware, who told me all about the difference different materials make in cooking, such as aluminum vs copper vs cast iron, etc. My one complaint is the tone she took when telling me about copper, she said it heats & cools very quickly, and you must be very skilled in the kitchen to use copper. (I’ve been using copper pans for years and am excellent int he kitchen, and was a little put off by the manner she said this, but I understood how she was trying to come across.)
There was a woman somewhere in the store baking brownies for people to sample (they were selling brownie mixes), and she allowed me a few of the sall squares, along with the excellent coffee I was drinking from one of the exquisite coffee makers. They made sure I registered for enough items to qualify for the different bridal registry gifts from their manufacturers. While I circled the store, one of their cooking classes was beginning, and the teacher saw me with the gun, paused the class and asked me how my wedding registering was going and congratulated me on my engagement, then the class followed suit.
I had a great time. I received top-​notch service (and coffee and brownies). Every person there was making sure I had everything I needed and then some. I’m ready to do it all again! :)