Cal Spas, by Spa Store

I can’t disagree more with the one previous review. Our experience with CalSpa started in spring 2014, and there’s been enough time that’s passed now to be able to write a review on them. It’s not often that I rate an experience so lowly, and wanted to be fair.
We purchased our used hot tub from very good friends in spring 2014 — they say it never leaked for them. They bought the tub new from CalSpa and we had CalSpa do an inspection before we purchased it and they said there were no problems, including signs of leaks. CalSpa moved the tub from Minneapolis to Rosemount and when they took it off of the friends deck, they allowed it to drop on one edge from about 3′ — it made a loud and distinctive THUD when it hit the ground. Once the tub was off the deck, I inspected the deck for signs of leaks — and there weren’t any. Since day 1 in our yard, the tub has leaked — anywhere from ½’ to 3″ water drop A DAY — variable for no apparent reason and requiring regular/​frequent water top-​offs every few days. That’s fine in the summer… but a pain in the butt in the winter… so this year we are winterizing it — which sort of defeats the purpose of having it in the first place.
CalSpa did service the tub (free) several times last summer — each time finding a leak or two that they repaired. The first repair guy said he thought the leaks resulted from the drop and the move — and that’s why they agreed to do the repair free the first four times. He went on vacation and the replacement repair guy said that the leak did NOT come from the drop or the move and CalSpa would no longer check for or repair leaks without their usual service charge. He was rude and in our face as he relayed this news. He also said the tub had a history of leaks previously — although as I said, that wasn’t noted before the purchase, at the inspection, or until the new repair guy took over in fall 2014. Frankly, I think at that point they were «conning» us and as a result I won’t call them for service much less consider them if we opt to buy a new tub.
So for us, the experience has been dodgy and it’s time to share that. There are MANY reputable hot tub dealers, and I’d encourage you to check them all out rather than take a chance with CalSpa.

I cannot say enough good things about the Plymouth Cal Spa store! We purchased a large hot tub in 2004 and because of selling our home, I needed a new cover for our tub and some maintenance. Long story short, Kevin was great in helping me get a new cover asap and as he was installing the cover, he was cycling through the panel on my hot tub and realized it was not working… John to the rescue the SAME DAY! This hot tub is in good shape but is 10 years old! I was treated as though I had just purchased a new tub and John and Kevin could not have been more helpful or friendly!
I highly recommend this Cal Spa for sales and definitely for maintenance! The guys were great and tried to save me money when they could in repairing the tub. Such a great experience! Thank you Cal Spa!