Herb’s Service Center

Terrible customer service. My 87 yr. old Mother in-​law was treated very rudely when asking about charges to her bill. She was told by the person receiving her car that they would refund her $ 29.75 battery check fee if she purchased a new one from them. The man behind the counter denied she was given this info. and accused her of lying then threw her refund on the counter. Additionally, He referred to her as an old lady when she dropped the car off. I would not recommend this place to anyone. I cannot imagine how a place stays in business with employees like this. If I could give zero stars I would.

This review pertains to the service I received when at the Auto Center at the Shell Gas station on county road 6.
I walked into the gas station looking to get a quote on my broken windshield wipers. The guy behind the desk was on the phone and the man in front of me was waiting for his receipt from his order. The customer asked the man for his receipt and the man yelled «HOLD ON A SECOND!!» Two minutes later the man handed him his receipt silently and the disgruntled customer walked away.
Now it was my turn, the man didn’t greet me as I stepped up to the counter and I waited for 10 minutes right in front of the man before he finally said… «Do you need something?» I was like yeah… I need a quote for my windshield wipers. He said «Yeah that will be a while.»
I turned away and walked out the door. That was the rudest customer service exchange I ever had and I can’t believe people actually bring their business here.
1 star.

Great place!
The staff are extremely kind and always explain things at my level when I ask. The prices are reasonable. The work gets done quickly, and they’re also open late which helps a lot.
I recommend Herb’s to everyone.

The work done on my car was great! Thanks! Now let’s talk about the horrible large woman at the counter who I had to pay my money to. She had gray hair and a weird half pony thing in. I have never been treated so rudely by a business! She treated me like I was dumb when I was asking her simple questions about the facility. She was short and overall had a terrible demeanor. The «I hate my life so let me make yours much harder» kind of person. I will come back to this car shop IF that woman gets fired. Shame on them for hiring such an awful person.