Jared Galleria of Jewelry

Went here to purchase an engagement ring for my girlfriend. Had an excellent and professional experience with Sarah. She was easy to deal with, and assisted me in selecting the perfect ring. Thank you again for amazing service. I will return to Sarah for all my needs in the future.

The customer service here is awful. I got a necklace for Christmas that I wanted to exchange and there was a gentlemen helping my boyfriend and I with the exchange process since we didn’t have our receipt, he was nice but didn’t deal with the diamonds so he let Kim, his manager help us out. She acted like we were inconveniencing her from the beginning. For a girl excited to be at a jewelry store she made the whole experience not exciting. She made sure to throw in the $ 30 lifetime guarantee as part of the sales pitch in case something happened. I get it she has to mention it, we said no thanks. But then when the total money we got back did not match up we questioned it. She added the $ 30 guarantee without telling us and then we mentioned it and again we denied. She looked at my boyfriend and said «if something goes wrong SHE will have to fix it». She was really rude and unpleasant. Normally, I would have asked to speak with a manager, but she was the manager. Disappointed.

Went there to have a watch sized basically just needed a couple of bands removed.
What a ripoff, they quoted me $ 38.99 per side so 78.00 dollars for a 5 minute job.
I politely declined and the lady proceeded on trying to sell me some kind of finance membership program. I would
Never trust them with jewelry, she had this binder with many pages and charges for all kinds of stuff. Stay Away!
Carver jewelers is my jeweler and does most maintenance work for no charge or very little if involved, nice honest people.

DO NOT BUY FROM JARED’S!
I purchased my rings and my husband’s ring from the Jared’s in AZ and regret it. They are so nice to you when you are purchasing (at least they were for us), but the moment you’ve paid you better hope your ring is the right size and you never have to deal with them again because they are TERRIBLE PEOPLE WITH NO SOULS.
When I went to pick up my wedding band from the Jared’s in AZ I didn’t like the fit. The guy who was assisting me told me over and over again that my finger was swollen and would shrink after the summer. He said if my finger didn’t shrink to come back and they’d resize it.
Then I moved to MA. I went to this Jared’s in Plymouth. I wanted to get my wedding band resized and I wanted to get both our bands engraved. Here’s what happened:
1. My wedding band was a 6 ½ and I wanted it resized to a 7. The guy comes out with it and has me put it on. I can’t get it pass my knuckle. They resized it down to a 5!!! I was horrified! They made me wait 1 HOUR to fix it.
2. Because I had already paid and they felt bad they gave me a $ 25 gift certificate!!!
3. I used the gift certificate for the engravings I wanted. I picked out the fonts and wrote the words I wanted.
4. I come back to pick up mine and my husband’s bands. The wording is correct, but they did not use the right font. When I tell the lady it’s not the right font. She pulls out the paper that I filled out and realizes I’m correct and apologizes. She says they can fill in the engraving and re-​do it. At this point I am in tears and I decide to just take the rings because I don’t want to deal with them anymore. She then proceeds to charge me for both engravings!!!
DO NOT SPEND MONEY HERE THEY ARE EVIL!

My fiancée bought a bridal set here 2 months ago. He said they were extremely helpful when he was there, and opted to purchase an extended care plan, so if anything happens to my rings, I can have them fixed for free. They also explained that I can go in for a free consult, and they will teach me how to care for my rings and any other jewelry know-​how I might need to know.
So I go in a few weeks later for a consult, appraisal (to add the rings to our renters’ insurance) and a re-​sizing. They explained to me there isn’t really a «consult» per se, but if I had any questions, I could «go to the front desk».
As for the re-​sizing, I explained how my engagement ring was very loose, but the wedding band fit like a glove. The lady sized each ring, and it turns out they were a whole size different! I ended up getting the engagement ring re-​sized to match the band.
So the icing on the cake was the appraisal. I explained I only need a certificate stating my rings’ worth to put on the renters’ insurance. The lady explained that they couldn’t do an appraisal for another MONTH, and that it was something like $ 139. Just to tell me what my rings are worth. You would think they would at least do it for free since we just spent an exorbitant amount of money with them, right?
So I go to Kay jewelers, the sister company, a few weeks later and ask if they’ll do an appraisal for less. The girl at Kay explained that an full appraisal is different from a certificate for insurance purposes, and that the later is free of charge. She did it on the spot free of charge, and it only took about 20 minutes. Now, you’d think that Jared would know the difference between these two as well, after I explained several times over I literally just need a piece of paper to give to my insurance company? I think that they were honestly trying to screw us for more money.
Needless to say, we won’t be buying my fiancée’s wedding band at Jared.

Absolutely the worst customer service experience I’ve ever had. Each person we spoke with today was rude, with one even saying, «Is there anything ELSE you want?» and another snapping, «I’m taking care of another customer!» when I asked the price of a bracelet he was actively holding in his hand. The other customer actually volunteered the price because the sales rep refused to tell me! What kind of business treats customers so poorly? Last time I set foot in Jared’s and their sister store Kay Jewelers. They’re the K-​Mart of jewelry!

Really nice people and great service.
Good place for a big diamond.