Party Cape Cod Inc

It’s difficult to give a business one star when frankly they showed up with the tent and the other rentals we ordered for our wedding. However, the reason I have to do so is because (in addition to the minor annoyances in things like noticing some of the napkins had stains and were clearly quite used — which to some extent is to be expected of rentals), my real grievance with PCC is that during our reception a cloud came over our tent, and rain poured through between supposedly sealed edges. A couple of our tables got DRENCHED. My guests ran around trying to move the tables and the rained on victims — all during my mother’s reading of a poem she wrote to us. While I have amazing friends and family who dealt with the drenching well, this should NEVER HAVE HAPPENED. The reason you rent a $ 1000 tent is to prevent people from getting poured on. Our wedding coordinator promptly called PCC to let them know and someone said he’d be on his way out. He never showed, later claiming because the rain stopped, he figured we were fine. We WERE lucky the rainstorm stopped. Otherwise, our wedding could have easily been ruined. Our caterer said he’s never seen anything like this and felt we deserved an 80% refund. I spent numerous conversations and emails after the wedding with PCC discussing the matter. After rounds of them denying this was their fault or problem, they eventually offered a 50% refund along with a letter indicating they felt this was very generous of them. I know that no business has control over weather, but if you’re in the business of renting tents, your tents should be able to withstand Cape Cod party conditions — rainstorms or not.

I am giving them a three. It is mainly because I wrote the company a letter with feedback, both positive and negative, on our experience and never received an acknowledgement from them. Overall the service was good. The two site inspections were informative and helpful. We hosted my son’s wedding reception in our back yard. The only problem was the day of installation. They only had 3 guys to install a 100′ x 30′ framed tent. One installer was very negatively vocal about his frustration of being short handed. My husband and father-​of-​the-​bride were helping the crew with the tent and dance floor installation. They didn’t have to help, but we felt bad for these guys. They were there until after 6 p.m. A tent that size needs more than 3 guys. There was also a serious safety issue with the winch that raises the frame. No safety latch. It let go and hit one of the guy’s arm pretty badly. It was forceful enough to break a bone. Other than that, the rental items were all accurate and everything looked great. I was disappointed that I didn’t receive any acknowledgement of my letter.