LogoUp

Very unprofessional customer service. They say they «stand behind» all their products and their work, yet when it comes right down to it they are not willing to make things right.
I have had ongoing issues with low-​quality shirts that pill, shrink, tear, and get small holes after only a few washes! We had pullover hoodies where the pocket had to be sewn back on after the first wash. I am honestly so upset because I have spent so much money with this company and have little to show for it. Their prices are, comparatively, high for the quality. I would highly suggest looking for a local company that does embroidery or screen printing. If you go local, you can typically see their operation and see samples up close before ordering and many times they’ll allow you to take samples home, wash them, and see what happens. With LogoUp, they said they’ll send samples so we can determine sizing, but then they require that the samples are sent back, so you can’t wash them and see what happens — the worst part is, you could get a sample shirt that fits fine but then after you place an order you wash the supposedly «pre-​shrunk» shirt and it shrinks 2 sizes!!!
I will not order from LogoUp ever again.

Let’s start with the fact that their prices are exceptional and the quality of the attire I’ve purchased has been excellent. Add to that that their process and their customer service is smooth, professional, and painless.
I just placed my second order. I had provided my logo with the first order. I wondered how they’d handle the different colors of clothing I ordered this time. They decided which colors of thread would be appropriate for each color of attire, and it’s just what I would have asked for. I love that they think about what they’re doing.
I will continue to work with these folks, because they deliver.

They have great prices Then, they sometimes have sale prices. Then they have clearance prices. With an easy minimum to get free logo setup, you feel ecstatic. But, hold on… It’s common to lower your expectations when pricing is this good… Boom! You are blown away by the name-​brand quality and excellent workmanship. This is my third order this year. Somehow, I am happier each time a box arrives.
For those who may hesitate, you should have reasonable expectations about what can and might not be possible with your logo. You should provide a clean, usable logo graphics file to ensure the best possible outcome. My logo is a little intricate, and I’ve been very impressed. Next, embroidery takes a little time… especially when there is a huge blowout on clearance and sale items. If you order in the middle of a massive special offer season, it might take a few more days before they can deliver, so plan accordingly. But once they ship, it gets here fast!
They are consistent and deliver as promised. I haven’t found anyone priced even close to LogoUp. Look everywhere else and then order here. I’m confident you won’t be disappointed — and even if something goes wrong for some odd reason, they’ll take care of it. Check out their guarantee.

Absolutely terrible customer support and customer service. I placed an order for over $ 1K and the sew-​out proofs looked terrible. When I tried to work with them, all they did was jack me around and lie to me, to the point I finally cancelled the entire order. I have no idea how these folks manage to stay in business. Stay away from these guys if you expect even the most minimal customer support and service for your money. I wish I could award them ZERO STARS! Truly a waste of my time.

Some of the worst customer service you will receive! Their website and pricing is EXTREMELY deceptive! If you’ve placed an order with them before and decide you want to use another logo they will force you to pay $ 29.99, of course on the website it makes no mention of this and they advertise ‘free’ logo/​embroidery. If you attempt to reach out and as about the price they will say it’s standard and refuse to work with you on it — we placed an order for $ 300+ which was cancelled as a result of this policy.
As others have mentioned their delivery shipping/​processing window is typically 2 — 3 weeks. Because of their terrible customer serivce and deceptive pricing we won’t be doing any more business with this company and would advise others to find alternative options.

While their prices are okay if you order while things are on sale, they are not great. I have had items embroidered locally and get a higher quality product and at nearly the same price even though I make larger orders with logoup.
I have ordered from them three times, not once have they met there 7 – 10 day shipping window, always 2 – 3 weeks instead.
They are a good company but not a great company, I don’t like being mislead.

There was a little confusion on the order. We reached out to the team at LogoUp and they replaced the order for a new one at no extra cost to us. No one is perfect but what it matters is that we step back to recognize a mistake and fix it. Very happy with LogoUp.

Great turnaround time with regard to a rush order. Many thanks for getting me what I needed in a timely manner and doing so professionally. Great products and nice embroidery. You have earned my business.

Logoup,
WOW !!! Not only am I extremely thankful for the service at your fabulous company, but all the teachers and staff at my school were beyond thrilled with your products. Unilocal you have done it again by finding me another business that has been extremely helpful. I was in a panic when I had to place a very large order for school shirts for the students at my school for a pep rally. This is the first time I have ever had to place an order like this so I had many question for their customer service. John was extremely helpful sending me out a few samples to see if the some of the other teachers at my school liked the logo.
My school colors are red and blue, but they also sent a proof on yellow and orange shirts as well. I was able to send my schools logo to them by simply uploading it through the computer in my classroom. The staff suggested we order some hats since the pep rally was going to be outside. The order came so quickly and the quality was so amazing that my the PTA suggested we put in another order for shirts for our Standardized Testing day.
* I cannot tell you how happy I am with the quality and the professional service from this company. Expect a lot more orders coming from my school, and I am sure many others !!!

These guys are amazing! I ordered beanies from them on Cyber Monday and couldn’t be happier! Product was right within my budget and super high quality! Definitely will be ordering more products from these guys again!

Meh, not the best choice for online apparel printing by a long shot.
Pros: pricing is good, you can contact customer service through online chat, good selection and apparel quality.
Cons: takes 3 – 4 weeks to receive an order, 50% of the time orders have mistakes (wrong logo, wrong placement, etc), item descriptions are often incorrect.
They have always refunded their mistakes, but if custom printing is your business I think someone should be proofing their orders.
I would recommend
to anyone who’s looking for another option! Great quality and always made exactly how it appears.

If you want the cheapest possible prices on your embroidered garments then this is the right place for you. Decent quality garments, good embroidery. The turnaround time is very long but they disclose that upfront. From order to delivery my order took 19 actual days, definitely room for improvement there. I found their customer service skills lacking at first and legitimately bad at the end. I was told before I ordered that they were going to provide both my logo and an all white version for dark shirts and given instructions on how to communicate that to their design department, however they changed my logo colors so they could just sew the same thing on all the shirts regardless of what I had asked for. Who would want the colors of their logo changed unnecessarily? This was fixed but added a few days to the already too long turnaround time, no apologies were offered. It appears their website is not integrated into their internal systems and when their employee was transcribing my order information and shipping address they entered the address wrong (it is correct on the website but wrong on the actual invoice they sent). This resulted in a delivery exception, which when I notified logup about it they went far out of their way to blame fedex for their mistake. This also added days to the already too long turnaround time. Again no apologies were offered, and no one followed up me either. This business appears to be a mom and pop shop that has gotten too big for its britches. The time has come to hire some mba’s and consultants to clean things up internally and logistically. Start with a class field trip chic fil’a to learn basics of customer service.

So far I have not had a positive experience with this company. Their turnaround time on simple contact is pretty slow. I went back and forth with them for 3 weeks and in the end, they needed to charge me a «set up fee» even though I had met the minimum order quantity for no fee. Apparently there was an issue with the logo they received not being clear (my logo has a black border, but the logo they were sent had a black border against a black background, so they didn’t see the black border.) I get it, things happen, issues come up, but I wasn’t particularly happy with having to pay the extra fee, nor did they bother to bill ME for the extra — they auto-​charged someone else’s card without asking. (The initial order was a gift.)
In the end, if this works out and I get quality products, I’ll keep my 3 stars here… (Update: dropped to two stars due to a complete lack of quality control before shipment.) But the turnaround time on emails is pretty pathetic, and, as noted by the Art Department Supervisor, «in our range of response». One of my emails was, «I’m seriously considering canceling,» which garnered a response 3 days later of, «So did you decide if you’re going to cancel?» You know, instead of practically any of the things that would denote GOOD customer service or a company that cares about their customers. To that, I responded, «No, I haven’t decided, but before I do anything else, I’ll need a customer service supervisor to call me tomorrow.» That was Thursday, and I heard nothing at all until this morning, Monday, when I got an email from a supervisor who made a bunch of excuses and the closest he came to apologizing was «I understand your frustration.» Once again, just poor customer service.
In the end, they may, in fact, offer a quality product at a low price, (which remains to be seen) but that only earns you 3 stars. Anything more than that, you have to earn by doing better business than others. I’m thankful that, IF I order anything else from them, this horrendous customer service will be behind me — after the logo is set, you just tell them to slap it on whatever product you choose.
Good luck, and I hope this company takes customer service seriously and at least learns from this experience.
I would also highly urge people (including those that work at LogoUp) to read the filtered reviews… There’s 117 of them, and they share some very common themes I’ve mentioned here. There’s no way a company should have 8 «legitimate» reviews and 117 «not recommended» reviews, almost all of which call out turnaround times and poor customer service… It defies even the Unilocal filters to filter that many…
Update: Upon receiving my items, the quality of work done by LogoUp was on par, however, their quality control on the items that go out seems to be completely missing. Of the 7 items I ordered, 3 had what I’d call «correctable» issues — errant threads sewn into the stitching, a «processing mark» on one of the garments that I was able to remove quickly and easily, things like that. Of 3 «identical» shirts I ordered, I got three different sizes (all labeled medium). They’re wearable, but substantially different in look and feel. One of them even has a pull right in the middle of it — a clear manufacturing defect and not something that could have happened in shipping or processing.
If you’re looking for the absolute cheapest products you can get your hands on and don’t care a thing about quality or customer service, then this company is for you. They’ll get the job done (eventually) and you’ll get exactly what you ordered — cheap stuff with your name on it. As a growing business, sometimes that does, in fact, describe my company’s needs, so I’m not saying I’ll never order again… I’m just saying that when I can afford better quality and service, that’s where my money will go. When I need cheap at all costs, though, I’ll be ordering again.

I have always been impressed with LogoUp on the multiple opportunities I have had to work with this company. Their prices can’t be beat, the quality of their products is very good, and the customer service has been outstanding. If you need embroidered shirts, I highly recommend this company.

FALSE ADVERTISING
They had a deal with 15% off and free shipping for shirts. I purchased 3 shirts using two logos. I never received me order. Then, after 12 days, they cancelled my order. I emailed them back asking why they had done so and they said that I had not responded to an email that they had sent to me 2 days ago. I reviewed my email history and there was no email sent to me. They then asked me to pay them an additional $ 49.99 because I was using 2 logos instead of one. I wanted to get some shirts, but now, 12 days later, all I have is frustration.
Don’t hire this company.

I have nothing but the best things to say about this company! I’m a very small business and my needs are still quite small. I was easily able to build an order that fit my needs and still take advantage of their advertised «no logo set up fee».
From there they worked with me on resizing my logo and making small changes so that it would appear clearly on whatever I had chosen it to be embroidered upon. Their staff took my suggestions and applied them with ease.
Upon receiving my order I noticed that one of the shirts I had chosen wasn’t exactly what I had hoped for. Since they have a 100% satisfaction guarantee I decided to email them about it and they offered to replace it right away!
I’m sure I will need embroidery in the future and they will be who I contact!

Scott Roberts stood by his word and sent me three shirts at no cost. The shirts are made with great material. He sent me three samples, Adidas, Ping and Izod. The shipment was expedited. Thanks Scott for taking immediate action in trying to reverse my opinion of LogoUp.

Logo up is fantastic!
Our company has been using Logo Up for about a year now for all of our caps, shirts, and a few miscellaneous items. I absolutely love that every time I call, Bruce or Brian answer they phone. The customer service is fantastic and so are the prices and products. Products range from inexpensive to high end name brand items. They are a family owned business that offer a huge variety of products at very competitive prices. The logos always turn out beautifully. I also love that they do everything in house. Nothing is outsourced so they have control over everything that is sent to you.
Our company will continue to use Logo Up for all of our business embroidery needs. If you are wondering if you should give these guys a shot over they next company, I pick these guys hands down.

Ended up using this company for a smallish size (~15) shirt order a while ago. The staff was professional and the shirts seemed to be good quality. I would use them again for the quality of the products and the turnaround time from the initial placement of the order to delivery.
It’s good.

Been working with these guys for a couple years.
Here’s what I know. Its a business. So yup your gonna get charged for art and time if u just want one shirt or harbor whatever. So find a friend. Or a great design and order six. From then on no set up fee
Their selection from entry level loss leader to top quality is awesome
There turnaround time for their garments industry average or better.
And for me rather than going to some plain Jane franchise retailer for my apparel I’ve got personal design wear.
Its a great place to deal with