Pet’s Playground Grooming School

I have brought multiple dogs for over 10 years to ppg in pompano. Owners/​management have changed but I’m still very happy. I now bring my lapsa/​maltese Chloe in for a grooming and she always looks terrific, and is never afraid when I drop her off.

I discovered this groomer when I was buying bait at the bait shop next door. I decided to give them a try. I’m glad I did and over a year later I am still happy with the amazing service. I usually bring my lab to them twice a month, because he is always getting into stuff. The staff is super friendly and are always greeting me with a smile. It really seems to me that they enjoy what they do. I love the bandannas that they put on max, they always seem to find one that compliments his coat color. I recommend this groomer to anyone who lives in the pompano beach area it is super convenient and right off of 14^th street.

I hate having to lower previous high ratings but after giving Pet Playground several 2^nd chances I will never be returning. I heard there is a new manager and that’s when it went downhill, I am not sure why the turn for the worse but here is what I know, my dog came back infested with fleas after getting groomed. I am a reasonable person and I understand that maybe that one day they had a flea problem so I didn’t make a huge deal of it, but next time we were there I nicely informed the lady about the flea problem we experienced on our last visit and asked if they could include the flea treatment which is $ 10 on my dog to ensure he doesn’t catch any fleas like the last time, the lady wouldn’t acknowledge that my dog caught fleas from the grooming and wouldn’t override the $ 10 flea treatment, it’s not about the money but it’s about customer service and the principal, anyways I let it go and I paid for it myself and left him to be groomed. Once I picked him I couldn’t believe what a bad and uneven haircut they had done. My dog is a Jack Russell Terrier, he just gets shaved, nothing fancy just a plain shave and his hair was totally uneven, hair long on one ear, uneven hair on his legs and body, it was terrible! Once he got home I had to even it out myself. My neighbor used to also take his Cocker Spaniel to Pet Playground and also experienced the flea problem and very poor grooming, he also decided to go elsewhere.

My friend recommended this groomer about a year and a half ago, I used to go somewhere else but it became very expensive because I have two dogs a Bichon and a Yorkie. This groomer is very reasonable and the quality of the haircut is better than what I used to get at a more expensive place. The staff has always been friendly, and very helpful. My dogs are my life and my babies and they treat both of them like their own. I am very happy with this groomer, and the best part is I never have to make an appointment and they always take me with a smiling face. I recommend this groomer because their prices are great, the service is great, and it is convenient.

There are only two places my English bully JUMPS out of he car and runs towards, home and Pet’s Playground in Pompano Beach. The value is amazing for the services received. (feels like I’m stealing)! Not only are the services great, they have also taught me so much about things I can do to better care for my dog. The owner, I think her name is Michelle, provides personal service that you rarely find these days. Thank you! From Mister Winston

I brought my kitty into pets and he had some flea issues. Pets addressed this issues and provided me with detailed instructions on how to deal with this. I asked that they trim his coat and he’s a much happy kitty! Thank you Pets for caring so much!

I brought my cat in for a wash and blow dry and picked up a bald cat — without my permission!!! Claimed he had fleas — so she shaved him! No phone call, no flea bath — and, by the way, I use Revolution on all of my cats and they DON’T have fleas.
He was upset and you can imagine how upset I was! No phone call — nothing!
Of course, when I went back to complain, the groomer — Donna — denied any wrong doing, lied to my face and was nasty. She wasn’t interested in picking up a phone and calling me — she just shaved my kitty — its much easier for her.
The manager was nice, refunded my money, and I left still mad.

I give this place 1 star just because the system does not let me to enter 0 stars. What a rude owner. I bought a groupon and when I called to make my appointment she decided to make me pay an extra $ 15 for the service, even if it was not explained in the groupon voucher. She was extremely rude and I just didn’t feel like taking my dog there after that horrible attitude that she gave me. I called groupon to let them know about this and to try to get my money back. If you love your pet, do not take it to this horrible place. And they claim to be pet lovers? Ridiculous.
Response to owner:
I am a regular Groupon user. EVEN GROUPON told me that you should not charge extra since IT WAS NOT written in the Groupon! That is why I got my money back. Even if I hadn´t, I wouldn’t have taken my dog there after the rude service over the phone, and the horrible customer service skills that even the owner has demonstrated. When a business makes a mistake, it is highly advised to admit to it and make the customer happy. Instead, this owner continues to justify their procedures, even if they are wrong. I am happy because now I know where not to take my girl ever! I am also happy that I didn’t take her after having read the reviews about nail bleeding.

I have my dog’s nails clipped every couple of weeks. Just moved to this area and thought I would give this place a try. They clipped the quicks which caused bleeding and Unilocaling on both dogs and to top it off it was 10.00 per dog! I’ve been to many places and never paid more than $ 8.00 Why is a grooming school charging more than a doggy spa? Never Again!
EDIT: REPLY TO MICHELLE V. OWNER OF PET’S PLAYGROUND
I did not review the wrong business in error. Unless there is another Pet’s Playground across the street from the Pompano Golf Course right next to Brandy’s shoes.
I got your messages via Unilocal but chose to ignore them. You wanted to personally cut my dogs nails for free and in return you wanted me to remove my negative review. Not going to happen!
Saying students don’t groom or clip nails, only your two certified vet techs do doesn’t speak very highly of your school or vet technicians. As a grooming school, what are your students practicing on, stuffed animals, roadkill? Or is it your highly trained vet techs screwed up so badly they caused both my dog’s nails to bleed which in return I had to clean blood stains off the leather backseat in my car?
I also don’t have a personal picture on here nor did I mention the time & date I was in your establishment, so as for your you comment on checking your security cameras makes you sound ridiculous and desperate.
EDIT NUMBER 2: REPLY TO MICHELLE V.
I am copy & pasting the personal message I got from Michelle since she posted on here she never asked me to remove my negative review.
Hi T T.
I have emailed you in the past and have not had a response. In my last email I offered to clip your dogs nails for free myself. I would like to know a way to rectify this situation so you can take your negative review off of Unilocal.Running a business is very hard and you cannot always be there all the time to make sure all of your clients are happy. I am trying to rectify this so you are happy and so you can remove your negative comment. Please let me know what I can do.
As you can see you mentioned taking my review off TWICE.
As you can see Michelle V aka Nancy Drew with all her investigative work is nothing more than a LIAR.

I feel very indifferent about this groomer. They did a decent cut on my dogs and I liked that they don’t keep them in the cages. However, my dogs never… Never had fleas, and they got them from the pet playground. It was a disaster and took me forever to get the infestation out Of my home. So be weary If your pet is not on a regular flea treatment. So I am giving them 3 stars because the flea factor.