XFINITY Store

store is always packed. I brought back an x 1 box and they gave me a new voice activated one. well the new box sucks and I don’t have over an hour to waist this time of year to wait to get another box.
will have to wait till after new year
all cable companies are the same

I’ve only been a customer for 7 months. I’ve had to have at least one tech out to my house once a month and would routinely loose service that took four or more days to fix. I had to spend two hours on the phone and six different representatives before being able to reach a supervisor. After her begging me to keep the service and offering me a lower monthly proration she finally agreed to cancel my contract free of cancellation fee because they were not able to provide me service. The only caveat is I had to drop off my equipment at my nearest retailer. Upon walking in, there is a girl standing at the front with the worst look on her face – not customer friendly whatsoever. She did not greet me at all. Instead I have to proceeded to tell her what I needed and was unable to even understand her. She could not pronounce her words, I no more information other than ‘take this number they will call you’ it seems the level of customer service is low throughout the whole company. From employees to service it is all around just bad. So here I sit for an HOUR just to drop off my equipment. If anyone is looking for quality reliable cable and Internet service xfinity is not your company!!!

We were having a problem with our Internet router. Turns out it was an old model that is no longer in use with Comcast. Boxed it up and went over to Comcast with it. I arrived 30 minutes before they opened. As I was standing out front, they opened early, greeted me, and took care of my problem. The young man I dealt with was Lawrence. In and out in 10 minutes. Beautiful store and nice people.
Update … We switched our service to X1. I’d be lying if I said it was hassle free. We have one DVR, and three set top boxes. I had everything up and running on three but couldn’t get the fourth to work correctly; no signal. Over a couple of days, and hours on the phone to the Philippines, St. Louis, and I think it was Texas, no luck. Set up a service call to my house, for this morning between 8 and 9 am. Their tech Brandon Harrison arrives at 8:05, and within 1 hour had us up and running. Comcast should be proud to have a young man like this working for them. Thanks Brandon we appreciate your work.

Absolute worst tv service available. I was promised clear tv which is a total lie. Picture is horrible, then when i complained their own technician told me this whole area has an issue and the quality won’t get better. I went in to cancel which was handled ok until a week later i got a bill for $ 220 for a cancellation fee. Why am i held to a contract when they aren’t held to what i was sold, «good service». I’m going to switch to directtv asap and will be canceling my Internet with comcast as well because i refuse to do business with a company that didn’t give a crap about their customers. I spoke to a representative via live chat which i will post later, wait till you see that, absolutely ridiculous. I told the rep several times about the terrible service and he 100% ignored my every comment. Will post it when i get back to the office

Worth company. I don’t have account with them. They charge me and I call to find out why they been transfer me 3 dept. 6 ppl. Over 1.5 hrs and no one gave me a reason. They are fraud company charge without premonition but never look for the guy using my info for payment. They hung up the phone on me