Cookies Pet Corner & Wash

I have only been here three times but I am very happy with them. I have a dog that is diabetic and they have been a lot of help. They have got him on a diet that has helped get his blood sugar down alot.

My husband and I went there for the first time today to wash our dog. Our dog was a little scared of the steps. The guys said oh there’s a ramp over there, she went right up it. They explained how to wash/​dry and why to wash her twice. They have everything you’ll need to wash and dry your pets. Even treats and cotton to clean out her ears! The guy helped us pick out some bones for her because she likes to chew. They offer nail clipping as well. We will definitely be back!

I was told at Mudd Bay in Gig Harbor that this was the closest self wash. So I drove all the way out to Port Orchard and made it there by 5 pm in a long line of cars turning off the main road. I was told that the self wash closes 2 hours before the store for maintenance. Two hours I feel is going way overboard for «maintenance» and I feel that the woman at the counter could have accommodated me since I explained that I had driven all the way from Gig Harbor just to wash my dog at her store. But no I was told rudely that «you have to be out of there by 5 pm». After reading the reviews about the owner and his attitude towards customers with large dogs I’m glad that I didn’t patronize his store. I would surely have pissed him off with my two beautiful Great Pyrenees dogs. Most self washes have concrete floors with drainage grates to accommodate water that will inevitably end up on the floor. Washing your dog should be a pleasant experience. Why else do we have dogs except to enjoy them and the experience of grooming them? I love bathing my fluffy white dogs, it is a joy to see them clean and silky soft, I am so proud of them. So I ended up at Soggy Doggy in University Square which was fine except the towels were tiny, hand towels. A bath size towel is an absolute must with a large dog, especially when they are charging extra based on the size of your dog. I didn’t think that they were too happy with the water on the floor, but at least the floors are concrete with adequate drainage and they did not yell at me or treat me any differently than the owners with short haired dogs. They also had the special blue shampoo for white dogs which I greatly appreciate. Conditioner is also provided, but it would have been nice if they explained that the blue stuff is the shampoo and the green stuff is the conditioner, because I used the conditioner first, wondering why it didn’t lather. I wish the people at Mudd Bay were more knowledgeable about the places that they recommend, you spend enough there it should be expected. Giant dog owners are these business owners’ bread and butter and we should be treated accordingly.

I read the reviews about how the owner gets upset if there is a lot of water left on the floor. So, when bathing my dog I made a special effort to keep the room as clean as I could. I even thought that I would get kudos because I left the room pretty darn clean but no… he was in a bad mood that day apperently. I could hear him out there complaining that his employees never clean, so unfortunately, I was the target of his wrath this particular visit. I was told my floors are not waterproof and I do not like mold !
I completely agree, no one likes mold, but the business owner needs to be having that conversation with his CONTRACTOR rather than his CUSTOMERS as it is an obvious flaw in the design of his building. It’s unfortunate that it is of poor design and he is having an issue with mold but it is certainly not the problem of his customers.
No, I will not be back to Cookie’s Pet Wash. He needs to contact a contractor to help remedy the situation or the floors will just continue to deteriorate and it’s just going to cost him more money in the end.
I was trying to support a local business and I did have respect for his building, but his expectations are completely unrealistic.

Had to stop in real quick to get my dogs pricey fancy dog food. Employees were nice. A lil eccentric but I was able to get in and out in 5 mins. Even signed up for the membership card. Will be back again if I’m in the area. Usually go to naturally for paws because the prices are better and they have a larger selection.

I’m sad to see some unfortunate comments here as I have always had good experiences here. When I was looking for a new brand of all natural dog food the owner gave me multiple samples of different kinds that fit his needs. (This way I could go home and see which one my pup liked.) Since then, I have always gone to Cookies for my dog food. Yes it is a bit on the spendy side, but you get what you pay for and personally I don’t mind paying a bit more for corn free, all natural, good, healthy dog food. I have also used their wash rooms (which have sliding doors and screens in case it gets too muggy.) Always have received good service here and will continue coming back.

I am confused as to why a review I left about this store and the over priced, out of date raw food I discovered is missing. Their bathing rooms are hot along with the water temp that you cannot adjust. I also have to wonder if this owner is related to the green cottage owner, rude, loud know it alls. They are not veterinarians and should not examine your dogs trying to sell you more over priced product, I stopped by last week and while I stood in line to drop off a brochure was unable to not over hear the owner cussing about his bank to a customer that just wanted to make a purchase. DO N O T fall for the anesthesia free dentals either… having worked for vets for many years and going to regular educational seminars given by UC Penn it is impossible to do a proper cleaning and close inspection of teeth/​gums without anesthesia and a dental X-​ray machine. Save your money and have a proper cleaning/​exam done at your veterinarians office. If you want to pay high prices and listen to a angry man trying to sell you product, shop at cookies or green cottage in Gig harbor. If you want honest prices and a truly lovely bathing experience drive to silverdale and visit naturally 4 paws.

I am always pleased anytime I shop hear. They know there stuff!!!
My dog had been severely ill twice in the last 2 years with liver failure. Almost lost him!
Seems from my vet that the dog food (purina benefull) was actually killing him. You see they use the same chemicals in anti freeze to breakdown the protein in their food. Unbelievable right!!!
So I came hear for quality dog food. They were so helpfull. Gave me a box full of samples to take home to see what my dog likes. I will never buy grocery store dog food again!
He now eats high protein, grain free, fruits and vegetables, with pro biotics dog food. Fromm is my fave!!!
My dog is now healthy. Has no liver problems. Is never bloated. You really need to consider what your feeding your dog!

I’ve been here a few times and have had mainly decent interactions but this last time I was completely put off by the unprofessionalism I was the target of.
I have a very big dog and usually I take him to the groomers to be cleaned since it usually takes two people to wash him, one to hold him and one to scrub him. Today he decided to roll around in some mud and his appointment wasn’t until next week so I thought I would do a quick wash over at cookie’s. I tried not to make a mess but a big dog in a little room is a mess bound to happen. I used one of the towels to try to mop up as best I could and put my dog in my car while I browsed for a few things. Out of the corner of my eye I could see someone following me. It was the owner and he looked pissed. He was wringing out his hands and basically yelled at me for getting water on the floor. Turns out what I thought was a floor drain was actually an air intake valve.
I apologized as much as I could but he continued to tell me all the things I had done wrong. I apologized again and he stomped away. I finished picking out the few items I needed and stood in line to pay. While I was waiting to pay for my things, I heard the owner talking shit about me loud enough for the ENTIRE STORE AND EVERYONE IN IT TO HEAR. The cashier and the other patrons were very quiet and all eyes were on me. I quietly paid for everything and left, on my way out I could still hear him yelling over a vacuum about the stupid messy girl that was going to ruin his washroom. It was so bad that when I walked out another patron who paid before me stopped me before leaving the parking lot to tell me that was unnecessary and said it was uncalled for. Even a total stranger could see it was bad service.
I could understand being upset about the mess, as unintentional as it was, but I cannot and will not tolerate having someone degrade me and talk about me in that manner. If your upset then fine, take a moment and take a breather. Go somewhere private and talk it out. As a customer I would think that he would have more respect for the fact that it was clearly an accident. I will not be returning to this store and they have lost my business for good. I will also share my experience with my friends and fellow pet owners at the dog park. I would rather spend more money at any other store than deal with that bullshit again.

I am just so happy with this pet store. The customer service is the absolute best! I will never go anywhere else for my dogs food and treats. They even have a do it ur self doggy wash! Soo cool.

Just finished a trip to Cookies to bathe my dog and pick up supplies. Utterly annoyed and disgusted with the berating I received for «too much water left on the floor» and was told that «my floors aren’t waterproof».
Guess what Sherlock? Floors aren’t supposed to be waterproof. But most people know that having a proper drainage system is imperative when installing showers, baths and yes, even dog baths. Don’t blame customers for puddles of water when clearly the fault lies in the design of your baths. (And for the record I used the 3^rd towel to clean up the water on the floor as requested prior to starting the bath)
Second of all, I was then told I should have used the anchor latch on the back wall (after the fact) and not the one on the front. I’m 8 months pregnant and it was just easier for me to reach my dog using the front anchor. If those aren’t meant to be used, then simply remove them. Again, seems like a design flaw and not the fault of the customer.
Hope you enjoyed the last $ 100 I’ll spend in your store.

These guys are amazing. The place is very clean and well taken care of. The staff is friendly, very knowledgable and helpful. I would highly recommend using them for not just washing your dog but they have a gal that clips nails for just an extra $ 5. The male owner walked us through step by step how to wash our two dogs. They also have lots of different kinds of dog foods and have samples they sent us home with. We are trying to change dog food right now and didn’t know what our dogs would like. We were impressed with the selection there and the knowledge on the products. It’s evident these guys know their stuff.

Stopped by for an «emergency» shampoo purchase for our cat. Best customer service! He giggled hearing that I needed to wash the cat and we commiserated a little about claws and sneaky ways to get the kitty in the tub with minimal injury to me. He led me to the kitty product aisle and handed me the needed shampoo. He then shared the best approach to ensuring the wash was thorough with tips to get all the dirt from fur and prevent itching. Had the pleasure to meet Cookie, the dog who when I said her name came walking on over for a hind quarter scratch! Too wonderful! A gem of a place!!!

Exceptional customer service, enthusiastic staff, and very knowledgable about products. They were able to assist with special animal nutritional needs and gave a tutorial on self service washing stations! Highly recommended !

Best customer service I have ever experienced at a pet food store. The gentlemen working was knowledgeable about cat and dog food and really went above and beyond for us. He wanted our cat to try samples of food before we spent the $ 40 on premium cat food. He kept saying «your money is valuable, you should make sure your spending it wisely»!
He showed me how to use the self serve dog washing station for my Shorkie. I’ve always been wary of doing it myself at a self serve place, but he showed me the difference in soaps, water pressure etc.
BEST place for specialty cat and dog products. They have made another customer for life.

Very nice and knowledgeable owner. Great food and treats that aren’t filled with garbage ingredients. Definitely the place I recommend for any pet owner looking for quality food and grooming facility.

I take my pug here every other weekend to get his nails clipped and they always are able to get him clipped fast. My pug is a handful to say the least when it comes to his nails! Plus its only $ 5 to get his nails clipped which is way cheaper than having to make an appointment with the vet to get them clipped for $ 13.

Wow! This place is awesome! Cookie greeted me at the door and I was instantly in love with her store.
The prices are the same or better than the larger pet and department stores, and the products are higher quality! The owner is super friendly and knowledgeable, and has done an excellent job at setting up a great little pet shop with private wash booths for the do-​it-​yourselfers.
I just moved to Port Orchard and I am ecstatic to have found such a wonderful local business. I am a customer for life!

I was referred to Cookies by a friend of mine who wouldn’t stop raving about the owner and how friendly, helpful, and knowledgeable he was — I finally stopped in one day, a bit skeptical — how good could a pet store be?
Well my friend was right. The owner is awesome! I had some issues and questions regarding some medication and advice I had received from the other pet store in town, where customer service is non-​existent; the owner of Cookies fairly quickly determined what the problem was, and he even offered to let me take home some of the products to try before I made a purchase — he also carries the same «limited ingredient diet» dog-​food at a slightly lower price than anywhere else I have shopped.
The store is set up such that you can bring your pet in, sit down on one of the chairs /​sofas and play with Cookie (the owner’s dog), read the paper, or enjoy a cup of coffee and some conversation with Dan the owner.
He has got to be the friendliest and most helpful small business owner I’ve run into in Port Orchard. It’s always a pleasure to do business with people who first and foremost are in business because it’s their passion first, bottom line second. I love Cookies, and now I’m the guy bugging all of my pet-​owner friends to go here ;).
He also has a free discount card, which earns you a percentage of the purchase back for future credit — about every 3^rd time purchasing dog-​food, I get my pup’s wet-​food for free because of the discount card.
But really, I would shop here even if the prices were higher than the competition, because the service is so superior. I’ve saved myself from several visits to the Vet because of Dan’s extensive knowledge and ability to advise the correct product, saving my little guy from the pains of experimenting with different flea treatments, shampoos, etc.
Bravo!

The very first time I went to Cookie’s, I needed to use the pet wash for my pup who had soiled all over himself in the car. I wasn’t about to wash that gunk into my own tub! I was a little astounded at the price ($ 25!) *but* you get 50 minutes and just about anything you need, including perfect temperature water with a variety of different pressures, a great cool (as in temperature) dryer, and there are even treat bags for the dogs in each of the stalls. Dan (the owner) went above and beyond when putting that aspect of his shop together and I’m tickled pink that this is down the road from me — versus other pet washes that the groomers do themselves or are less private, which are both situations my dog would not appreciate.
As far as the products he carry goes, it’s a great selection with very competitive prices. You always hear — or experience yourself — that mom and pop type stores have to have higher prices because they’re smaller businesses compared to Petco/​Petsmart who’re chains throughout the country, so it’s harder to support ‘local’ when you’re paying way more money for products. But Dan has managed to beat chain store prices and provide a bigger variety with certain products. Which is A+++ fantastic. He’s also incredibly knowledgeable and is great for debunking myths and bad information. If ever you have a question about a product, he has an answer. It’s almost like he won’t carry a product he doesn’t know every single detail about!
I highly recommend this store and it’s easy to support Cookie’s due to their lower prices, the possessed knowledge, and the accessibility.