Kitsap Property Management Inc

This is the WORST property management company I have ever dealt with in my life! My husband and I are military and we have dealt with our fair share of property management companies, but never in our lives have we ever dealt with a company who is as poor of a company as this!!!
We have a roof leak and so do our neighbors (our houses are connecting and both owned by the same person and therefore both rented out through KPM), we reported the issue as soon as we realized there was an problem. There was never actually any water dripping from our ceiling it was coming up from our bedroom floor in our master bedroom so naturally we thought there was a pipe leak as there was also water in the exact same spot in our garage just below our bedroom. We reported the issue and the property management guy Brett who said no it’s a roof leak but never explained his reasoning for that. I said I don’t think it is, I have water coming up from my floor and in my garage in the exact same spot. His reply is «well we will send out a plumber, but who is going to pay for the plumber if it’s not a plumbing issue?» Implying we would be paying for the plumber. I emailed back and said why would we pay for a plumber when I am simply reporting an issue? I went to talk to my neighbors to find out they have been having the same problem for over a month and they haven’t even been able to move into their master bedroom because of the situation. We have been sending emails back and forth to get this problem fixed for 2 weeks now with no resolve. I have been accused of delaying the process for not letting a carpet guy into my house (I work full time and am a full time mother and the carpet guy called three hours before he came to my house to say he needed to check things out. My schedule was busy that day and for that was accused of refusing entry into my house through a very rude email from the property manager Brett). I can’t sleep in my own bedroom because they had to move my furniture all over my house so that they could fix the carpet so I have been sleeping in my guest room which I will have to move out of in a couple days as I have company coming to stay with me. Half of my bedroom furniture is in my hallway, I have all of the drawers from my dresser pulled out and all over my upstairs because they have my dresser pushed against my bed. My master bedroom is pretty much unlivable right now because of this roof situation.
I understand that they need to get approval from the owner of the property in order to proceed with repairs, however my poor neighbors reported this over a month ago, and I reported it two weeks ago and we are still waiting for the roof to be repaired. They put a tarp on the roof to «keep water out» which is like putting a Band-​aid on a gun wound. Not really going to do much. The property management company said that they won’t fix the roof until the weather lets up. It’s January meaning the weather isn’t going let up until June.
To sum things up, DO NOT RENT FROM KITSAP PROPERTY MANAGEMENT. They are the rudest, most inconsiderate property management company we have ever dealt with in our 17 years in the military! We are good tenants, we pay our rent on time, we are quiet we report issues when we have issues and we treat the property with respect, yet we are treated like we are the bad guys in this situation. It looks like we aren’t the only ones who have had issues with them either. Seems that I should have done my homework and read some reviews on them prior to renting from them!

I had been a tenant to a property managed by Kitsap Property Management for the past two years. The staff that works there is super friendly and easy to work with. Any issues that came up with the house were quickly addressed. I had one emergency situation that required immediate attention (busted water pipe in the garage) and the staff was on the horn and had a plumber on the site in less than 2 hours. Happy to say I would do business with KPM again if I was ever again in the need for a rental!

The following issues are the reason for my rating:
1. We found the property we wanted to rent in December of 2012. We were planning to move cross country in February of 2013. The agent we spoke with pushed us to complete our application as soon as possible so that we would not lose the unit to another renter. We did so and were told the amount we would have to pay when we showed up to pickup the keys in February. We confirmed this amount twice over the following weeks leading up to the move. When we arrived we were asked to pay an extra $ 200 because they only reserve units for 1 month before rent starts accruing. We fought this and they removed the charge but still billed us for the utilities during the weeks before we moved in. We learned from neighbors that the unit had been empty for over a year before we moved in.
2. When we showed up to get the keys and sign the 20 – 30 pages of lease paperwork we were explicitly told that KPM works for the owner of the property and not the tenant. They told us that they act in the best interests of the owner, not the tenant.
3. The lease including things like, «must open windows to create a crosswind for 30 minutes per day». Whenever I questioned things I was being asked to agree to I was told not to worry about it and just sign it anyways.
4. I moved in and found that one of the two toilets did not work. It would not flush properly (took about 75 seconds to clear the water from the bowl and would not clear toilet paper). I reported this on my move in report. They sent a handyman who said «Well, it’s a little better now». It was no better. I reported it again on our 3 month inspection. They sent a plumber this time who told me it was beyond repair and needed to be replaced. He said he would report this to Brett who would decide whether or not to replace it. I never received any information as to whether or not is would be replaced from KPM. I reported this problem again at our one year inspection and received no response. My wife reported it again a few months later and received no response. We moved out after living there for 30 months. When I complained about the toilet at that time I was told «the toilet did work, just not very well. That is why we did not replace the toilet.»
5. The town changed our address (street name and number). We were never informed. We learned from neighbors that the owners on the street all voted for the new street name and were well aware of the change leading up to it. We had packages unable to deliver as they had our old address. Our house and mailbox still showed the old number on them when we moved out. KPM said they were unaware of the change.
6. A house was being built on an adjacent property. One day without notice they dug a canal through our yard approximately 3 feet by 90 feet. It cut our internet connection. We reported it to KPM and they basically asked why we were reporting it to them. We had no internet for a week and had to take a day off from work for the internet company to come and repair the issue.
7. When we informed them we were moving out we received a 3 page document with all of the cleaning requirements to receive a full security deposit. Basically leave the house move in ready. We spent in the realm of 20 – 30 hours attempting to comply (things like vacuum out all drawers, scrub inside of all cabinets, clean all windows, dust all ceiling fans, etc.). We were charged a $ 250 cleaning fee because we did not clean the oven or stovetop.
I would not recommend renting through KPM.

My friends have rented from them. While I was helping them move in I noticed how unclean the house was. The walls were dirty, the yard unkept, and carpets not maintained. The house also smelled of marijuana. I feel bad for my friends for having no other options than to rent from this company. Highly unprofessional. I hope this review is taken into account and they get their act together.

When I originally wrote a review of this management company I was extremely ticked off and offended by them and some of the things I said was unfair. They do seem to take care of their Home Owners at least. I still think the «observations» made about our «age» as renters was hurtful and uncalled for. We are a young military family that has had life experiences that some 50 year olds have not even had. Anyone that knows us personally knows that even though we are in our twenties most of our friends are over the age of 30 and older which makes us feel the same so to have someone make «comments» about how we do not know how to do something properly like write a check because we are young is very offensive and I hope that in the future this is taken into account. Other than that we really haven’t had a problem other than they have always seemed to hate us from the minute we stepped in the office as young married military twenty-​year olds with a baby and so we avoid them absolutely as much as possible. I know other people in my neighborhood that have had way more problems so I am thankful that we just stay out of the way for the most part I assume. Anyways, I apologize for half the things I said in a previous review that I have now deleted because it was inappropriate.

I would’ve given them zero stars, but unfortunately that wasn’t an option. I have many choice words i could say about kitsap property management, but I’ll leave it at this: they are the rudest and most unprofessional people I have ever met. Save yourself the trouble and DO NOT rent from them.