America’s Best Contacts & Eyeglasses

There is so much to be said. I came in just to get new glasses, but there was a deal for 2 glasses and a free eye exam. I got an eye exam about 2 months before but I thought there was something off. The first doctor (she does not work there anymore) took her time to help me, Dr Demarco. Although I was a little difficult she was still able to tend to my problem, when I told her I had a bad experience somewhere else, she took her time to help find the right prescription, not in the same brand so it could not be finalized. I got both the glasses and I needed contact prescription. came back for a follow up and this is where it went south! They told me that she does not work there anymore and Dr. Neveux could help me (Lic#OPC3930) the glasses: 1 they lost the frames. The second one, they accused me of not giving it to them! Took them a month to get my glasses! Then the contacts, I have an astigmatism and I wanted the toric lenses. They gave me the trial and told me to come back them the glasses are done to do everything together (after I persisted to make an appointment and they said «don’t you want to do everything together») I didn’t want to argue but after a month (during finals and holiday) I called them and said hey I trashed the trails because it’s been over 2 weeks and my glasses were not ready. They said no problem they’ll order another one for me. A week later I get a phone call from them saying that I tried to many trials and the company won’t let me get a new trial, saying that I might be giving the trials away to people? (that doesnt make sense) then they said if the first one was good they could finalize it (on the phone without a follow up? I thought that was illegal or unprofessional) it’s been 2 months and have gotten no where. Since it was the holiday season one of my family members came down (she is a doctor) she came with me to talk about why I’m getting bad service. They prescribed the same contacts as the other place and told me to use those as trials and come back in 2 hours (the reason i wanted to do the free eye exam is because the first one was uncomfortable) I ca meback 2hours later and obviously had the same focusing problem. Dr. Neveux told me to trial «normal» lenses. But the aunt said it is probably due to dry eyes, so use eye drops and when the «normal» trials come tell them what happen. The eye drops work but when I went a week later of trying the normal lenses I came back to tell them I just wanted to toric, but she said there is no record of me trying the toric lenses! They did not record it and This got me angry! I told her about the box I already had and she told me to come back with them on (I already did this and now I have to redo everything I did!) come back to her basically yelling at me «where did you get this? I didn’t prescribe you this! How did you get this» I told her as I stated last time, this was from the other eye care provider. I then proceeded to ask why she didn’t have my last visit on record. She said! «I don’t want to get to the bottom of this, let me just give you your prescription» bad service! I just wanted it to be over. I asked for me prescription for my glasses and contacts and a copy of my patient file. I got everything and went to my car. I look at my prescription and she wrote it wrong, had to go back and ask why and they all have me attitude «she is not going to write the glasses prescription for you from another doctor» (she never did my glasses and she still wrote the prescription of the other doctor.) I just left. This is the worst experience I ever had! Something that would usually take less than 1 month took 3. I wish I never went there!
Please be warned! Never go here you can fine anywhere better. Dr. Neveux sucks, rude and unprofessional.
Even consulting with another doctor, they do not understand how America’s best is missing some on my records.

This location is terrible. I went in for an eye exam, new glasses and new contacts. The optometrist that preformed my exam was cold, rude and unprofessional. While asking me to read the letters on the wall she laughed at loud at me, I honestly wasn’t sure how to take that. It was the fastest exam I’ve ever had, And not in a good way.
After being kicked out into the store to wait for a tech to order my new contacts, I waited for 10 minutes to be helped. The tech (her name was Tess maybe?) said she couldn’t read the dr’s writing on the prescription, so she said she would guess at what the number was, rather then ask the dr and bother her.
I started to get a little concerned about the level of service I was receiving, and asked her if I could transfer to a different America’s best location, she replied «that would be difficult to do, I would have to fax your records to that store.» I was blown away, if faxing something is difficult…
I asked for Air Optix contacts verses the store brand and I had to defend that choice 5 times to the tech, I understand that they push their store brand, it’s fine. But after a couple attempts, give it a rest.
I’ve happily used Americas best in the past, it’s really unfortunate this location is so amazingly terrible. I ended up going to another location and starting over, this was just a complete waste of time and money.

Where to begin? Don’t go here, you may think it’s cheaper than other places, it’s not.
The non-​medical staff are polite, friendly and accommodating. No issues at all with them. I am sure the prices of glasses are fine, I don’t know, I went for contacts.
I had my eye exam and was the last appointment for the day. How do I know? The doctor seem to hurry through my exam and was out the door and in her car before I was given my receipt.
I told the doctor I wanted a certain type of lens — which I’ve worn for years. They needed to order trials, because, no thank you I do not want your store brand. I was told they would take a week to arrive and that the staff would call me when they came in. They showed up 3 days later and I know because I called at the end of the day to find out they were there. (I’m impatient and needed new lenses).
However, the trials were not what I wanted, they were an upgraded version of my brand. So I wore them and went back in to get the doctor to approve the fit. When the staff wanted to sell me the lenses, I was shocked to find out that they wanted (after insurance) $ 150 more than anyone else. So I said just give me my prescription and I’ll buy them elsewhere. 10 minutes later I walked out the door.
When I ordered my lenses I learned that she wrote the wrong prescription — they were for the lenses I asked for but didn’t try out and not for the lenses I she ordered for me and examined me with. I called the next day, but the doctor was out that day (a weekday) and no one could fix her error. It’s a large medical group but apparently they don’t have a way to help patients when the doc is out.
At least my contact vendor upgraded me to overnight shipping for free and I got the lenses for $ 200 less than I would have paid here. So my advice is — there are 4 other places on St. Lucie West Blvd, go to one of them.
***Follow up*** America’s Best followed up with me on my concerns listed here. They seemed genuinely interested in what I had to say. Due to that I’ve raised my review from one to two stars.

The District Mgr just called me. I told her what happened, she offered for me to come back to see the asst mgr. No coupon, no incentive, no disct… nothing. I told her no thanks. She was very nice. However, that was not enough for me to go back there. I want to be treated like customer service is important. Honestly the order would’ve been like 800.00. Their loss really.