Spring House Inn

The Spring House is a work in progress. A good deal for the price. Charming is the word to describe this place. Woodsy, lodges like, lots of potential. The long hallways will give you a Stephen King The Shining feeling but other than that, the place is a nice stay.
I’d like to come back and see the front grounds weeded and the trees pruned. The parking lot needs repaving and the front door doesn’t open all the way due to an inadequate closers. The sauna is under renovation.
But the pool is nice, the rooms are clean, the beds are comfy. WiFi and the satellite TV leaves room for improvement.
Like I said previously, the place holds a great deal of potential.

I would have rated this place higher but the attitude of the general manager Danielle caused this low rating. All of the other staff were great. I stayed in room 217 and woke at 1:45am to a bug on my forehead. A bedbug. Just one but it still creeped me out and I thought if I could verify no other bugs on bed I’d be OK, so I stripped the bed. The bed literally had a cut across the mattress going into the springs so I had no idea if there were more in there or not. I went to the front desk and told Sue what happened. She was very apologetic and set me up with room 203 and asked me to check it first. I went in and without even touching the sheets I could see evidence that the bed at least at one time had had bugs (black along the seem of the mattress where the housekeeping hadn’t covered it). So I told and showed Sue this, she then gave me room 215. I stripped the sheets and saw no evidence of bugs, put the sheets back on and moved everything. Afterward I brought her the old keys and she told me to see Danielle in the morning and again apologized. I went to sleep, no bites, new room was good.
In the morning (this last Sunday) right before we were going to Church I thought I’d go down as Sue asked me to. Wow, HUGE MISTAKE! I asked if she was Danielle and told her Sue told me to come see her. She said that «she had heard of all of the trouble I caused the night before» (like I really wanted to waste 1 hr checking rooms and moving stuff and sleeping children). She then proceeded to tell me that «no way was it a bedbug because you can’t see them as they are see through» it didn’t matter that I showed her pictures of them to prove they aren’t see through she insisted she was right and said that she wasn’t gong to believe it was a bedbug. I told her that it was only one and that I was freaked out because of the mattress being cut since they hide in mattresses and showed her the pic of the cut and the bug I smooshed. I let her know that it could have been from whoever stayed in the room before us, I didn’t know, but the fact that the mattress was cut open was why I came to the desk. She said they had replaced 80% of the mattresses and that they apparently missed that one and that they can’t possibly have any bedbugs because they spray once a month. I tried to let her know that spraying doesn’t stop new bugs because they don’t use stuff like ddt anymore (banned by epa) but you know, she was the expert on see through bedbugs that never come back know after spraying lol. I told her I wasn’t going to argue as she was calling me a liar then she insisted I go get my credit card and be back at the desk by noon even though I had already paid for two nights she said she didn’t want us there and was going to check us out. I explained that being memorial day there were no other hotels to go to and that 215 was fine. I then gave her some simple advice– to put a bedbug cover over the cut mattress in 217 and she told me of that she cleaned it up and redid the sheets to give it to someone else that morning and said eventually they would change out the mattress. Based on conversationsome with other staff apparently the owner is like Danielle.
Moral of the story (and hopefully Danielle and the owner will read this) — if someone brings to your attention a possible bedbug issue or any issue (no matter how big or small) don’t treat them with utter disrespect. Instead you can still not admit by apologizing, and not pointing it all on the customer. While the majority of the staff (everyone else I saw other than Danielle) had great customer service skills, Danielle is severely lacking in them and really has no business whatsoever dealing with customers.
I started my visit (as the staff will say) by taking pictures of the place and sending them off to others who will be traveling in the area and recommending this place. Even the one bedbug didn’t have me against this place and I was still recommending it as I know the person before us could have dropped a straggler off on their visit. but the crazy reaction of the general manager. yep deal broke.

This hotel is dated but charming. Pool was fine for us and I really enjoyed the scenic sitting areas to read or meditate. The beds were hard for me and my bit of arthritis but husband and kid thought it was fine. Cons: odor of old smoke/​musty. Even though website and other liturature said cribs available they did not have any and our toddler slept on a blanket on the floor or in between us in the queen bed. No compensation offered upon complaint.

Come on guys, for the price, this is a great little stay. I loved it. It was a nice country atmosphere. The staff were helpful. The breakfast was great for being a hotel breakfast. The back balcony has a great wooded view. Sure it has its downfalls. The walls are thin and you can hear your neighbors tv. We were there for three days and I never saw a maid, although we knew they were around because they did do a good job at keeping things clean. They Just never checked on us. For the price, you can’t get much better. You get what you pay for. It’s no 5 star hotel but it’s a great little stay. I don’t think people are giving the hotel credit that it deserves in their reviews. I will be staying there again.

Spring House Inn is a GREAT bargain at $ 59. While it is rundown and the breakfast leaves a lot to be desired, it is still a convenient and comfy place to stay. I would definitely stay here again at this rate.

This is absolutely the worst hotel I have ever stayed at in my entire life! Seriously, I was a traveling salesman for several years and stayed at dives everywhere in the US. This is by far the worst. Words cannot explain how bad it is. Stains on the floor were scary. The room greeted us with a wonderful septic system smell. The staff were horrible Housekeeping did not even clean our room on our second day. We had to go to the front desk to at least ask for towels. They were thrown at us with no apology. The breakfast was literally inedible. I would not pay $ 10 a night to stay at this dump.

Wow. Talk about just phoning it in. Staff here puts exactly zero effort into their job. They seem to mostly stand around gossiping in the halls. The place is completely run down. The furniture in the lobby is worn out, ripped and torn. As you walk in, look up and behold they layers of filth on the ceiling fan. There was an odd, smoky smell throughout. The continental breakfast was a joke. Styrofoam plates, cold sausage that you have to microwave, hard boiled eggs that are the texture of rubber balls. The waffle iron is there… why don’t they just throw some batter together? It’s not hard, not expensive, and it would make a difference, especially when the rest of the breakfast is so pathetic.
Oh…the room… wow. We walked in and there and there was this gigantic jacuzzi tub in the middle of the room… broken. The hatch for the controls was taped in place, the jets didn’t work, and it was dirty. They told us they didn’t charge for it, which is fine, but why put a guest in a room with broken stuff? We hadn’t even requested a jacuzzi room. Also broken — the coffee maker, the towel rack, the door to the balcony (wouldn’t latch) and the regular tub drain didn’t work, so there was no way to take a bath at all. The front door had a big crack in it. Did I mention dirty? There were dribbles of shampoo in the tub from the previous residents, the coffee make was never cleaned (once we got it working), the ice bucket was full of water. There was dust and dead moths everywhere.
There’s a big for sale sign on the property as you drive in. My best guess is that the owners have lost money and are trying to dump the place and have just given up. When that happens, the staff follows suit. They just don’t care. That’s just a guess, but so many of these things would be so easy to resolve with just a little effort and very little money. Just throw out the busted furniture in the dining room and lobby. Clean the rooms — they may be dated, but if they’re spotless, I can overlook it. I don’t need or expect the Ritz for these prices, I just want clean and friendly.
On the plus side, the bed was comfortable, the AC worked, and the location was very good.

You are just too cute Spring House Inn. I want to stick you in my pocket and take you with me everywhere. Your slogan of «Country charm in the heart of the Dunes» fits you well.
For $ 59 (May) at the entrance of Indiana Sand Dunes State Park this little gem is a steal. A few lovely surprises we encountered during our stay: very spacious rooms with woodland view decks, indoor pool, sauna, feather pillows and a hot breakfast. Oh, and how could I forget the built-​in bottle cap remover on the bathroom counter (borderline tacky, yet handy for parties on the spacious woodland view deck?).
I have this special place in my heart for state park (near state park) accomodations. They have this no frills approach that always ends up being effortlessly quaint and charming all at the same time. Spring House Inn’s charm can be found on the weeklong breakfast menu board in the foyer and the cozy pine furniture in the bedrooms.
My only complaint would be that they still offer smoking rooms and the smell is quite present in the hallways. Fortunately, once you are in the room you can’t smell it.
For future reference: The front desk attendant shared that the rates only go up $ 10 during high season. Yep, still a steal, we’ll be back for sure. Maybe next time we’ll have a reason to use that nifty bottle cap opener in the bathroom.

I really want to give this place a three, but I can’t. There are some good things and bad about this place. It was easy to make my reservation for a king size/​hot tub room. Rates were pretty average… we loved the view, but our patio door was very hard to open and close. We were looking forward to the complimentary breakfast until we discovered cold sausage links (there was a microwave) and cold boiled eggs. I really wanted to make my husband a waffle, but there were no waffles on the morning we went. The room was pretty decent — the bed was comfy, but there was mold on top of the air conditioner and the carpet felt moist all over, so we wore beach shoes in the room the whole time.
The pool was ok. It was really cold in the room and in the pool. The hot tub was closed, but we really liked the sauna/​steamroom. Definitely helped warm us up after swimming in the cold pool. Everything considered, I would probably stay here again. The staff we dealt with were pretty nice, and the view is really pretty.

This place is an odd duck, in many ways it is very nice (nice views, pretty hallways, nice logo etc. but in other ways it leaves something to be desired… smoky smells in our first room and in the hallway though our 2^nd room (upgraded for free for our trouble) was better. The pool and sauna were closed when we were there (which was THE reason we chose this place near the dunes) due to «renovations» though the pool merely appeared empty of water. In the morning the «deluxe continental breakfast» was skimped down to just cereal and milk (though an entire room was clearly intended for the spread. We left a day early. Oh ya, and the truckers. I swear I was the only female aside from staff… truckers in the lobby nearly 24 – 7. Huh.