Ben Bridge Jeweler

I walked in today because the Jewelry shop in the same building was closed. We were greeted right away by Claire. She was kind and helpful regarding the potential repair of my engagement ring. I felt that she was honest and put me at ease right away.
I didn’t buy anything, but she left us with a positive experience and if I’m in the market for jewelry or a repair, I’ll come back to see Claire.

Although I didn’t buy my watch from here, David was really friendly and happy to help with adjustments

So I don’t know what kind of place expects to sell Diamonds without letting clients handle to look at the Dimond. I even offered to give them my driver’s license but they refused to let me look closely at the diamond.
They made me feel like a criminal despite the fact that I was well dressed and carrying a chanel purse and wearing LV shoes…
my family and I have bought jewelry from their other locations and never had a problem. After this experience I will never buy anything here again.

spent some of my limited free time at the store with my wife trying to find a good halo for some loose diamonds.
CLAIRE helped us, and we left there with nothing because they were out of stock and had to check on things. She promised a call back and follow up with us.
No call, no email.
Wasted my time. Will go elsewhere.

My husband got his Tag watch repaired here. The wait time was exactly what they said it would be. My husband is impressed with the quality. Plus, when I took my 2.5 yr old with me to pick it up, they were very nice to her. They gave her one of their stuffed bears and sent us home with chocolates! Very pleasant experience.

I was very pleased with the level of knowledge that the employees had. I recently purchased an engagement ring from this store and was able to customize every single detail of the ring. After working with the manager on getting all of the details squared away we sent the draft of the ring to have it constructed. I am an extremely detail oriented person and the manager assured me that if the ring came back and was not exactly how I envisioned it then they would take care of it until it was right. Long story short there was one detail of the ring that did not come back exactly how I envisioned. The manager said that they would fix the problem, which they did. They sent the ring back to the manufacturer and redid the whole ring at no extra cost. When it came back it was absolutely perfect. If you are looking to personalize or customize a ring I would highly suggest working with Ben Bridge.

I came in looking at wedding bands, just browsing to see some options. I asked the sales gal about insurance for my engagement ring, as I have had it for 9 months and because it’s a rare gem, I am naturally paranoid about something happening to it. She told me it would be through my home or renters insurance, and wrote down the name of a private insurance company for jewelry. Great. Helpful. I was very appreciative. She then points at my ring (still from a solid 6 feet away from me) and says, «what is that, a synthetic ruby?» I responded no, it is a family heirloom, given to me by my fiancé’s grandmother who’s husband brought it back from Burma when he was in the war. It was set into a ring in 1923. Her response, «Well did you get it appraised?» I told her his parents had, and it was indeed a Burmese ruby. Her response, «I’m a gemologist and it just looks weird».
Not only was it completely unnecessary to comment on the quality of my gem, but it was really rude. Did she think that by telling me my beautiful engagement ring was fake, that it would encourage me to buy a wedding band from her? I won’t be, in case that wasn’t clear.

I manage a fine retail jewelry store on the southern Oregon coast. For training, I took staff to Portland and we secret shopped approx 20 jewelry stores in one day. Ben Bridge by far offered us the best service and the most knowledgeable sales associates. We enjoyed our experience and recommend anyone who lives in Portland to visit the store and see for yourself.

Ugh, stay away from this shop. The sales people have no idea what they’re selling and are happy to pull out and read the training manual to you right at the counter. If you need to pull out the training manual (it clearly says it at the top of each page) to tell me about the features of a watch, you really shouldn’t be selling it.
Sales people are super pushy and really want you to put a deposit down before you walk out of the store. Easy to put it down, but a pain to get it back. Hold on to your receipts until your credit card statement shows up!
Oh yeah, they offer layaway. It feels like I’m shopping at K-​Mart.
2 stars for having a large selection in stock.

I have found the staff at Ben Bridge to be among the most helpful from all the jewelry stores in downtown Portland. Their prices are fair, they have a great selection and their service is consistently friendly.

The salespeople at Ben Bridge have become very aggressive. Stay away unless you’re into that.

The battery on my Tag Heuer died while I was visiting Portland today so I took advantage of some downtime to get it fixed. Ben Bridge came recommended by a local friend so I tried out the downtown location closest to where I was staying. In short, great service. I was seen within 5 minutes of walking in the door, the helpful and knowledgeable associate showed me the new Tags while I enjoyed a complimentary cup of coffee, and I got my battery replaced and the band slightly re-​sized for a grand total of 35 bucks. I was all done in 20 minutes max. Beats the heck out of sending the watch back to the LVMH service center in NJ.
As a side note, they have a great selection of watches if that’s what you’re into (and I am). It is a good idea to call first if you need watchsmithing services and make sure they can accommodate your schedule.