Cross Jewelers

I had a lovely, overpriced, salt laden dinner and woke up with incredibly swollen hands from all the salt. After trying every method on Google, I called the store for advice and they invited me to come in. They agreed the ring needed be cut, did it gently and for FREE, and kept offering me the sweets they keep in lovely dishes around the store. They knew I didn’t purchase the ring there (it was a gift), and they treated me so well. If I ever do want to purchase jewelry, this is the place. They had a wonderful range of gorgeous items at all price points.

Never having purchased jewelry before, the staff at Cross Jewelers were extremely helpful and patient and made the experience memorable for all the right reasons.
Thanks especially goes to Stephen, for his expertise and attention to detail.

It was 2003 and I decided to get engaged… again. I have purchased a half dozen pieces from Cross. I asked my son to share the driving from CT. He obliged. We spent an hour+ looking at diamonds and finally chose a wonderful stone (expensive). It would take a bit of time for them to set it and they would fed-​ex it to me. A few days later I got a call from the owner, Mr. Pride. He said unfortunately they «cracked» the diamond in the process of setting it. He assured me he was replacing it with a more expensive stone.
This is my fault too for accepting the diamond. I have been unable to get an appraisal from Cross. I will have it appraised locally and if it doesn’t match what it cost, I will take them to task. I am disappointed with Cross.

I have nothing but good things to say about Cross — this place is as good as it gets. They did a gorgeous job putting a new shank (band) on my great-​great-​great aunt’s delicate diamond and sapphire 3-​stone ring, and their cost was very fair. (Just for fun I had a competing jewelry store quote it out; they came in $ 400 higher than Cross). But their reasonable prices is not what keeps bringing me back to Cross. It is their impeccable service. I am always treated like family, with a genuine warmth. These people truly love what they do and take pride in it. And they love making customers happy, which goes way beyond «getting a sale». When my fiancé and I traveled to Cross from our home in the Boston area to design our wedding rings, John guided us through the process, advising us and educating us along the way. He even offered to have the rings insured and shipped to save us the sales tax.
This is the type of jewelry store, depending on your generation, that your mom or grandmother would frequent, down to the plush green wall-​to-​wall carpet and the display of candies and sweets. And I absolutely mean this as a compliment — if you are looking for a jewelry store that has up-​to-​the-​minute interior design, contemporary chandeliers, and Breakfast at Tiffany’s playing on a flatscreen behind the counter, than Cross is not your place. But if you are looking for an old-​fashioned approach that focuses on the craft and artistry of jewelry making, amazing customer service, and fair pricing, then do yourself the favor of stopping into Cross. I don’t think you’ll be disappointed. Even if you don’t buy anything, they’ll give you quarters to feed your meter downstairs. Now that’s paying it forward!

My boyfriend took me to Cross to look at engagement rings a few months ago, but he didn’t buy anything because he wanted to shop around a bit. After visiting about 5 other jewelers, we can definitively say that Cross is the absolute best. No sappy sales pitch, extremely honest, willing to spend tons of time with you, so professional. I would recommend Cross to anyone who is looking for an honest price on a quality diamond (ask for Karen). We went back this morning and he bought me a ring! It’s the most beautiful diamond we’ve seen and I can’t wait to wear it for the rest of my life. Now I’m just waiting for the proposal :)

My fiancé bought my engagement ring here and we were very pleased with the service. I have gotten it resized several times and they have always been patient to make sure it was the perfect fit. We have also gone in to try on wedding rings and they were very helpful. Quality is top notch! Only thing I would suggest is more weekend hours!

My mom has been wanting to get her diamond reset for a while and looked into some of the settings at Cross Jewelers. They have a Lady Captain style that is classy yet understated and since I was in the area I figured I would check out the store in person for her. After heading up the long carpeted stairway we arrived in the show room and I didn’t expect it to bee so upscale. I took a quick look around and entered my name into a drawing for a $ 500 gift card. I would have been okay with leaving right then and there, but we were approached by the staff, asking us what brought us into the store today? I explained about my mom’s ring setting and that I am more of a filigree fan. At that point we were led to the «antique» looking selection and proceeded to spend the next half hour looking at rings.
While they are nice, I am not sure they are what I am looking for since they seem to be more carved than filigree. I think a mix of both would be beautiful. I did look at one ring twice and the salesperson volunteered to write down the info in case I wanted to order online. He took a black and white picture of it and wrote down the details, but seriously who buys a $ 6,000 ring online!!! One good thing it that I found out my ring size while I was there. Although I think my fingers were a bit swollen at the time. For a fancy schmancy place I felt pretty comfortable and asked questions freely, but my boyfriend felt like they were too pushy by not letting us leave.
FYI — I was told that at this busy time of year a ring resetting would take about 5 – 6 months! What!!! To make up for it they offer dishes filled with jelly belly beans while you shop for nice, yet overpriced jewelry.