LensCrafters

Cynthia was SO helpful and polite. I stopped in and picked out some glasses and got to pick them up in less than an hour! I went back the next day to get them adjusted for free. Great service! Thanks again guys!

HORRIBLE service. They do everything in their power to try and trick you into paying more than what your insurance covers. Got black mailed into paying all the fees otherwise I wouldn’t get my prescription.

I was so impressed by this LensCrafters location. I found that they were more compatible with my insurance than Costco was!
Their selection of frames is amazing! They have so many styles and brands to choose from. This location had a lot more Ray Ban frames than the Clackamas town center location.
The guy working was very helpful and friendly too!
I only purchased my frames here, I didn’t get an eye exam from them so I can’t comment on that. But I’ll definitely be back the next time I want to update my frames!

This is absolutely the worst place ever. I purchased my glasses and lenses here last year and it was such an ordeal. The staff, particularly the young know it all guy, were incredibly rude and condescending. They have no idea how to adjust glasses to be comfortable.
I wanted anti-​glare and scratch resistant coating on my lenses and was quoted a price. It was high but I agreed. When it comes time to pay for and pick up the glasses, the guy tells me that the quoted price was actually PER LENS. Isn’t that just the dumbest thing ever? No no, I only want anti-​glare on one lens of my glasses please. WTF.
And here’s the best part, the anti-​glare coating isn’t actually anti-​glare! It just changes the color of reflections and glare to red. Which is so annoying! As soon as I put on the glasses, I could see reflections of objects behind me on the inside of the lenses. What a racket.
It’s been about a year know, and I already have to replace the lenses in my glasses because they’re scratched and constantly filthy. I will never, ever, EVER go back to another lenscrafters again. Ever.
Don’t waste your time and money. Go to a real optometrist’s office and let them do it right.

In contradiction to all these poor reviews, I had an awesome experience at this location! Cynthia (if I remember right), was attentive, helpful, and entertaining. Buying new specks is an investment, and she made the decision easier (and more affordable). She hooked me up with a great deal and the best pair of glasses I’ve purchased yet!
Thanks again, girl!

Didn’t get my eye exam here but ended up getting glasses in this place. Absolutely loved their attitude. I was able to look around in peace first and when I finally was ready to consult staff they were great. I was dealing with Jennifer who was friendly, knowledgeable and attentive without being pushy.
They were quite busy when I was there but Jennifer still had time to explain differences to me and was patient with my endless pondering and trying to make up my mind. She did not push me to pick anything but rather worked with me to come up with the best solution.
Was really please. My kind of customer service!

Do yourself a favor a mad NEVER go here. With all the other great options for eyecare in portland it’s a wonder places this bad even exist. I went here when I first got to portland because I was exchanging frames from lenscrafter in salem that were uncomfortable. First I found the frames I wanted but the worker broke them while inserting the lenses. Im sure this could happen to anyone so I didnt make a big deal out of it. But since they were the last ones in the store that color they would let me use the brown ones for now and order another pair of the purple for me. Ok I thought that would be fine.
so I come in a few weeks later like they told me too and find out not only r they not there yet but the order hasnt even been placed and no one has any idea what I am talking about. And they r starting to say its been over 90 days since the purchase of the original pair so they cant order me new glasses. Well after some complaining to the manager that I hate brown frames and am in here for a 3^rd time still not leaving satisfied they order me the frames. I g et a call a few weeks later that they have come in. I go in a fourth time and the glasses that have arrived r the same color as the ones I already have been given. After a lot of confusion and wasting of more of my time they discover they no longer make the color I originally wanted and again after more explaining that I am past the 90 exchange period… part of the problem was that they keep horrible records and I never once saw the same person when I came in indicating to me that they must have a high turnover rate of employees… so eventually they allow me to chose an entirely new pair of frames. So once again I choose the only frames in the en tire store that r not brown or black. These ones however sit a little crooked on my face. I tell them I want them but that they sit a little off and they assure me this is no problem and can be adjusted. So they adjust them to their satisfaction. I say that they still look a bit off to me but they disagree and say they look good eenough to them and put in the lenses and hurry me along so they can get to newer and less perceptive customers.
As the weeks go by the glasses only get more and more loose and crooked until they r constantly sliding down my nose and people r commmenting that they look crooked. So u return a 5^th time to point this out to lenscrafters. This final experience was the worst. I was the only customer in the entire store. But the moody and impatient woman hurridly grabs the frames and bends them with no th ing but her iown hands. Not taking any care to heat the plastic first or even observe in which way they r leaning on my face. She wrenches them good and hard several times in the wrong direction. When I proclaim worriedly she isgoing to break them she becomes increasingly aggrivated by my observation of her own blatant incompitence. She bends the leg that looks unnatural back and starts to bend the other one in the same forceful hurried way… I asked for her if there was anyone else in the store that she could get to help several times but she ignored and even rolled her eyes at me. Finally I said nevermind you have don enough and I will take my business elseware since yiu obviously dont want it. But just as I walked out of the store my glasses fell completely off my face. The leg had broke off. When I went back to show her she said i was a liar and that if she had broke it they would have fallen apart before I left the store. The technitian in the back came out and aggreed if the netal hinge was broke it would have broke off in her hand not after it was on my face and that she do not do welding or repairs as th e store so I would have to go elseware if I wanted it fixed.
So I went to a local eye glass repair store and they tell me not one but both the metal hinges have been cracked and need welding even though the one leg is still hanging on by a thread it will soon follow the other. They say repair will be 100 dollars. Since I didnt have that money to repair them and felt lenscrafters should be accountable I went back to tell my story to a manager. I told the manager the story and said I thought lenscraft err s should either give m eV new frames for all my trouble or pay to jhave these repaired. She said she would have if she had seen the incident but she new nothing of it and the lady I described who had broke them she pretended to know no employee by that discription. But I noticed the same technitian in the back so I said he was a witness and he could say who the woman was that I had the prior encounter with. I also told the technitian that the eye glass repair store said he was wrong about glasses hinges and that they can be cracked and broken but worn for periods of time before legs becone completely detached and fall off. He called me a liar, said I had broken them, and called security when I wouldnt leave…

One time sets the one star standard. Not really. I have been there three times and the last was the worst. Old man who didn’t give a crap that I could not see. He insisted I had to have an exam even though my prescription on file worked but it was two years old. Heartless.

I paid to have the scratch-​free lenses. Now they are scratched. I called and was told because I did not pay for the extra coverage I was SOL. Thanks for that LensCrafters.

I just want some contacts. And it turns out that pesky «prescription» thing runs out after a couple of years.
But I’m one of the uninsured kinds of people, and I don’t want to pay a load just for a check up (especially considering I’m only bad in one eye) to get some contacts.
In comes Lenscrafters with the best prices in the city. The staff was helpful, the eye doctor amazing (and not disgusted when he pulled a three inch hair out from behind eye, don’t ask. It was scaring) and the cost was right on point.
I now have my fancy new contacts, an updated a prescription and the knowledge that I can actually read that sign.

One stop shop for exam, prescription and glasses. The convenience of having it all done in one location and often within a couple of hours is fantastic. The selection can seem limited as compared to some shops. This store is fairly small. They have enough parts and pieces to fit most budgets. It’s a good idea to make sure they take your insurance before you start looking but like most places their «sales» might cover you just as well as your joke of an insurance does.