Providence Cancer Center

The moment we arrived, it was unclear which front desk person had the knowledge or ability to verify our appointment location. Technically the valet knew more about obtaining a wheelchair and giving directions to the specialty cancer offices.
Once we arrived on the 6^th floor in suite 660(the actual location of our appointment) we waited at the check in line as the signs directed. A woman named Nadine «greeted» us with a lousy attitude and raised her voice in frustration with our confusion. It turns out there’s two systems for managing patient info. However, regardless of the confusing nature of their appointment making systems it shouldn’t ever be taken out on cancer patients or even people there to look into screening. I filled out a comment card to share feedback about the ups and downs of their staff in the front desk, which there is no drop box for and must be mailed. Now, I’m not in the habit of bringing things into hospital restrooms if I don’t need to. Especially things that might pick up a bug get toted all the way home so I let that sit with my other things while I payed a visit to the facilities. In my brief absence during my visit to the ladies room, they tossed my comment card in the garbage but left my empty plastic cup and other miscellaneous paperwork. It seemed intentional or at least thoughtless and (if they were genuinely trying to clean) poorly done. We come for adequate care, compassion and hope. The people (mainly that woman Nadine) let us down and set a poor example. If this wasn’t an issue as serious as cancer, we’d have run for the hills. Good luck and syoy.
I’d like to add that I wrote this review based on the small reviewable experience we had, shortly after being told we didn’t have an appointment that day (see comment referring to the confusing nature of appointments) which in reality we did and that brings me to the additional stars brought to my review.
The nurse that will be helping to manage our care and appointments was kind enough to hear concerns we wanted to share. She also shot the front desk lady a withering glare as she personally took the comment card from the waste bin and assured us it would reach the proper hands.
Beyond that the visit was short but informative. We’re set up for a biopsy and slated to work with respected and thorough specialists. We’re scared obviously, but once you get past the front desk, it looks like you’re in good hands. If you too experience something like what we did, please consider sharing with your caregiver, nurse and doctor. The people at that front desk handle sensitive health info and are supposed to be professional. They’re the first people we see in this office, they should start acting like it.

You may have noticed the plethora of medical reviews lately. Well, kids, that’s what happens when you turn 40.
Tear it up and burn it down while you still can.
My doctor wanted a baseline mammogram so we have a picture of health for any later comparative assessments. A fine idea.
And so I found myself bleary-​eyed, sipping coffee in a toasty warm spa robe at 7:00 one recent morning. In an attempt to save sick time at work I took the earliest appointment possible, so the quiet spa atmosphere and caffeinated beverage kiosk were very much appreciated.
Also very much appreciated: the professional and warm manner of all the staff, the modern yet non-​hospitaly facility (until you’ve had medical services in an environment that is nothing like a middle school cafeteria, it’s hard to understand what an amazing difference it makes), and the speed of the services. Although I had no reason to worry, it was still very nice to know quickly that for certain nothing was wrong.
The mammogram itself was uncomfortable (not painful) but that’s the nature of the beast. The technician did a great job explaining what was going on, and working efficiently so we could limit the discomfort (but not so quickly she might make a mistake that required a re-​do).
So, that was that. I’ll need another mammo at some point — hopefully always on a check-​up rather than illness basis — and I’ll definitely come here.