Southwest Airlines

Southwest really has come a long way. They offer 2 free bags on any flight domestic or international. You can pay a small fee to have advanced seating if you choose or you can just take your chances. They serve the cheapest liquor of any airline I’ve flown, and their snacks aren’t half bad. Flight attendants are all very friendly and professional. Now they fly to Puerto Vallarta so I’m muy happy!

I ranted last year about 15 straight flights being late. that was last year. since then, 1 flight on time, 7 late. This last 1 was 3 hours delayed. They use the west coast to make up for all the delays they pick up during the day so flights out here are ALWAYS late. While the stats say 82% on time with an average late of 47 mins, thats bogus numbers spread out over the USA. If you look at Portland/​SJC specifically the ontime drops to a PATHETIC 73%. worst in the USA, and near worst worldwide! If you can’t run a bus service, get out of the business. USE ALASKA AIRLINES.

I love the idea of self check in at the kiosk. My last flight with Southwest was decent. It was my first stop over flight and the staff handled it well. They were friendly and helped me have a comfortable flight.

Gate service not helpful or friendly, flight delayed, it’s a routine 1.5 hr flight from Portland to Oakland. I do this route all the time, Alaska doesn’t seem to have an issue. They get one star because I had 2 beers before I wrote this review, a woman at the bar had a delayed flight to the OC. What gives Southwest? Alaska has complimentary booze too? Again, what gives southwest?

The flight tonight from San Jose to Portland on southwest was amazing as always! The staff on southwest rock and thank you !

I usually LOVE flying southwest. Love their cheap flights. Love their open seating. Love their refundable air fare. But flying out of PDX to Las Vegas today involved a lot of waiting.
Our boarding time was 5:30p and we didn’t actually start until 6:00p. Usually I’d say, oh well, the flight before was late. But they weren’t. The previous flight had deboarded the plane around 5:00p. I know because I was watching! Not sure why clean up took so long, but there was no agent at the gate for awhile. Then when we finally boarded the plane, a flight attendant was rushing us to move faster, hurrying us to find seats because they were running behind. I’m sorry. But its not the passengers fault of the Airline is running late.

I wish they opened more kiosks sometimes, but the staff at the ticket counter was really nice! My plane from Portland back to the San Francisco area was delayed 2.5 hours, which meant I missed my connecting flight back to the Los Angeles area. I was extremely frustrated and upset (also visibly), but the ticket counter person was really nice and tried to accommodate me, so I did not take out my dissatisfaction on her. I was eventually given a voucher towards my next Southwest fight, but I am not sure if that totally makes up for all the stress my airline experience in Portland has caused me (arrival and departure).
If I were to come to Portland again, I would make sure that I fly a route that is common, so that I will not miss a connecting flight again. Unfortunately, there are not that many direct routes between Portland and LA airports that are not LAX.

Worst airline ever. Yes they credit you if you have to cancel a trip, but God forbid if you want to transfer the credit to another family member. Now you are forced to take another flight within one year even if you don’t need to. Worthless. Never again…

I wish I could give negative stars. Today, my brother and I got to the airport at 5:15 for our 7am flight to Sacramento. We waited in the baggage check line for 4 HOURS!!! We and hundreds of others in line missed our flights. To add insult to injury, when we were almost to the front of the line, the agent called for anyone with a 730 or 8am flight (hundreds of people) to skip to the front of the line which added another hour to our wait. A lot of the people ahead of us who also missed their flights were given tickets for a slightly later flight, but then told that it’s too early to check bags for that flight and were sent to the back of the massive 4 hour line AGAIN! We arrived at the counter at 9am AFTER my flight had already landed in Sacramento! and were told that the next flight isn’t until 8pm. One guy in line missed his entire music festival that he had paid hundreds of dollars to attend because of that. We missed out on an entire day with our family during the holidays. All of them took time off to see us and were totally let down by southwest. It’s only a 10 hour drive to Sacramento from Portland, had I driven, I’d still be there before my new flight time and if have saved my money. I called customer service to complain and ask for them to make this right and offer us a free flight, or a better time, or really anything to show they care, and they essentially said «that sucks but we’re sorry there’s nothing we can do.» bullshit. I’m never flying southwest again and I’m making it my personal mission to ensure no one else does either.

As stated in previous reviews, Southwest Airlines is the best airlines. They know how to adequately control the general public (boarding group, line-​up system) and they know how to keep people happy (free checked bags, open seating). They are the ultimate example of ‘panem et circenses’. Southwest Airlines, I’ll enjoy your bread and circuses any day.

I have been a very loyal customer to southwest for many years. It has always been my airplane of choice for all domestic flights for two reasons: one picking your own seat & great customer service.
Today, that changed. My husband and I were flying to my parents house from Ontario to Portland on Christmas Day. We simply asked the flight attendant, Brenden, right before he was about to do the safety demo if when he has a chance if he could throw away our coffee cup. Usually, when I ask this question, regardless of the inconvenience or time, the flight attendant would reply nicely that they would be happy to shortly after take off. This attendant, Brenden, however, was extremely rude to my husband, snapped back at him saying «come on, man. I’m in the middle of the safety instruction» granted it was a bad time to ask, my husband asked, «sorry man, whenever you have a chance.» And the attendant snapped back even ruder, «no, I can’t. Seriously man, come on!» I understand it was a bad time to ask, but I’ve never seen a more rude flight attendant… And this was on Christmas!!!
Merry Xmas you filthy animal, my wish for you this year is to learn how to treat your customers. There’s no need to be rude, a simple «one of the flight attendants or myself will come around later for trash» would have sufficed.

Awesome gate agents. Traveling as a non-​rev, they cleared me right away, and I had a row to myself because the flight was wide open.
I like the Southwest terminal area. It is clean and comfortable. But I especially love the helpful and reliable staff at this station. Thank you for getting me on my first leg home the other day!

I love, love, love Southwest. Their prices are affordable, their costumer service is fantastic, two free checked bags, 100% refundable tickets, points for flying. I hear of some bad experiences but I have always seen SW employees going out of the way to make things right. Some things are out of any airline’s control like weather, or air traffic. Anywhere I go, I fly SW. I wish they flew other places I frequent because I’d fly with them too!
Love them!

This airline in my opinion is in a death spiral of slow but steady deterioration. Tonight for the third time in 3 return evening flights my flight was delayed. This time by 4 hours! The worst part they lied that it was a weather delay in Vegas when in fact, the weather delay was the day before! Their employees seem to be getting more and more testy and intolerant. Onboard service sometimes rude and abrupt!

Cheap and fast to the Bay Area and Portland. Ive been on 23 flights this year and 20 of them have been delayed. SW has been a handful of them. Being an hour plus late on this is like basically the time of the whole flight. Arrgh. I guess cheap non stops are still a toss up…

Got stranded in Portland, and the lady that help me shuffle flight was amazing! I had a wonderful experience with the customer service at the corporate level, they went above and beyond. The service didn’t stop there. Got to the airport, and they had everything ready for me when I got there.
I will be flying with them again! Thank you southwest!

Ok it’s ridicules now! Past four trips the plane is delayed. We plan trips around paid vacations and time we get to spend with loved one. But to check two hours earlier (because that’s what they ask now) and waiting because plane is delayed is not time well spent. No more southwest for me! Virgin America is my airline of choice!!!

Photo says it all. 32 minute line to drop luggage. 12 monitors, only 4 people to man six.
Just like Greyhound circa 1968.

Southwest works perfectly as usual. Got here early for a 5:40am flight, breezed through the checkin with A List status, security moved quickly and still had a half hour at the gate before boarding. We fly many time a year, that’s why we have A-​List and Companion Pass and Southwest is consistently on time or early and easy. No extra charges, simple boarding process and friendly staff. I doubt Delta would make horse sounds over the loudspeaker as the plane lands…
For the reviewer that came late and had a bad business trip, that’s your own fault. If you are flying business you buy a business ticket and you skip the entire checkin line and security line. If you buy the cheapest fare you have to know what you’re getting.
Southwest is the King of the skies.

What’s not to love??? Unless they are delayed or a plane breaks or fog is killin us… Arrrgh.
But what does southwest do? They do everything they can to make your trip worth while. Even if it means booking you on another flight.
My favorite airline !!

No complaints, Southwest is pretty solid everywhere I end up flying. No different from PDX although this airport is quite a bit smaller than most of the airports I’ve been to this year.
The Southwest here hasn’t been late, the service has been pretty stellar, and they didn’t even do any last minute gate changes like other airlines usually do.
Plus, they keep sending me free drink coupons! It’s amazing what a free drink coupon can do ($ 5) to make me fly ($ 200) haha …