Stan the Hot Water Man

Repairman was patronizing, rude, and accusatory.

We had some red flags that our home hot water heater was on its way out. We tried desperately to revive it, convincing ourselves that all it needed was us continuing to light the pilot. Eventually we were without any warm water and called a company I had worked with before for another matter. Unfortunately, this company I had previously had a positive experience with, did not have a clue about hot water heaters. What proceeded was a long headache that was drawn out for about a week with this other company coming back THREE times… and still no hot water. Finally, we called Stan the Hot Water Man and they were able to schedule us in even though they were obviously busy. I appreciated that the two men who were scheduled to help us were professional and focused on fixing the hot water heater (nice, but not too chatty), and they were up in our attic for about an hour or two, gave us a reasonable bill we were happy to pay and then promptly left for their next job. I am happy to say that was months ago and we have had no reason to call them back because they fixed the problem. In the future, I would absolutely use their services again.

Had a bad water heater that the pilot light kept going out over a period of months. Finally did some research and picked this company because of the great reviews on Unilocal and Angie’s List. The gal I talked to on the phone was very responsive and I got a call from Mark right away. He was very knowledgeable and put my heart at ease with all my concerns. He was booked out until a few more days so he told me I could call the office and see if the other guy could squeeze me in and low and behold Johnny called me right away and was able to come over right away. I was soooooooooooo thankful and very impressed with his knowledge and help and how quickly he fixed it. They stayed true to the price quote which was $ 88 for the part and $ 100 for the labor. By the way when I previously called George Morlan to buy this part they quoted me $ 129 so for $ 88 that was a great deal and you know they were selling it to you for cost of the part only. Totally worth it. Will call them again and recommend them to friends and family.

I called Stan The Hot Water Man because my hot water tank started to leak! They came out as an emergency call. I was so grateful because they had a busy day and I could not thank them enough. They were friendly and professional. I would call them again for any repairs or maintenance on my water heater. Thank You!

One call to Stan The Hot Water Man and 45 minutes later, Brent is here, ready to replace a faulty thermocouple in our design-​flawed Whirlpool gas water heater, on his lunch hour, no less! Thirty minutes later, he’s done, and we have hot water again for the first time in four days (and 20+ phone calls to Whirlpool and other plumbers). Stan was referred by Black Cat Plumbing, so I am indebted to both for my rescue.
I can’t recommend Stan The Hot Water Man highly enough — fantastic service at a price not befitting a plumber!

Our experience could not have been better. Our usual handyman noticed that our hot water heater was on its last legs before we experienced problems, but some construction had been done in the area long after the old hot water heater was installed, which made replacement more difficult. Scott figured out an elegant solution, and the charge for the extra difficulty our situation presented was totally minor. We are so pleased with this service! Also, when I was calling around about hot water heater replacement, I heard from more than one plumbing company that they ALWAYS used Stan the Hot Water Man.

Thinking that the discoloration of our new PEX hot water lines was due to rust in our water heater, I contacted Stan the Hot Water Man on recommendation by another plumber who was unable to take our project. Due to the age of our tank, I assumed that we would have to have it replaced.
Morgan called me back and asked me several questions about what I was seeing and the condition of our tank. Since it was not leaking, in addition to the good condition of the pipes and the water quality in our area, I was pleased to learn that we would not have to replace our water heater after all. Morgan saved us over $ 2500!
I will certainly be calling Stan the Hot Water Man when it comes time to repair or replace our water heater, as I feel I can trust this company to suggest solutions that are in our best interest.

Stan The Hot Water Man could not be better!
We called them this morning to fix our water heater, as suggested and referred by Bruner Pluming, INC. (They are fabulous too!)
We were lucky to get a technician out on the same day. Each person we spoke with was extremely professional. They called to let us know what time their technician was going to arrive and we even received a follow up phone call to let us know that they were on their way.
As we originally thought, the thermocouple needed replacing. This is a simple part and they charged us for the price of the part $ 11.00 and a very fair price for their service call. George Morlan whom we purchased our water heater from, was going to charge us $ 135.00 for the same part, and they were not interested in coming out to service our unit. They were only interested in selling us a completely new water heater with out even taking a look at our water heater, which was not acceptable so we attempted to schedule a service call. Long story short, we were lied to repeatedly, and the technician scheduled to come out never showed up. Luckily for us we found someone better! Now, we will give all of our water heater business to Stan the Water Heater Man! Thank you!

Since the tech wasn’t able to carry our old hot water heater up the stairs by himself, he talked to my husband about picking it up in a few days (my husband was recovering from an injury and unable to walk down into the basement). Instead the tech tucked the old hot water heater behind the new one permanently locked in our basement. Each time I call the company I am assured they will call us back and come out and fix it. THEY NEVER CALL BACK! They are obviously hoping we will give up.
I just want the old water heater removed, which the tech should have done in the first place. I don’t know how this awful company has gotten such good reviews. I have never experienced such poor customer service.

I had a slight problem with my water heater, the temperature and pressure valve had been leaking for quite some time, with the installation of a new furnace/​heat pump we decided it was time to get that issue fixed as well.
I called Stan The Hot Water Man on Monday morning, an actual human being answered the phone and told me the person who handles (my area) would give me a call to schedule. Several hours later Mark called and he indicated he would be here between 4 and six, he showed up just after 4:00 p.m. and had it fixed in about 10 minutes.
The service call was $ 99.00 just to come out to my house and then $ 14.75 for the valve. Very nice guy. I found them on Angie’s List and they were highly rated, I can see why.

My water heater stopped working, as it’s pilot light was out. I did not realize that and called them for repair. Their technician Ian called me right back and was super friendly. He helped me figure out the problem just over the phone. He in fact said that he did not want to come over and charge me a visit fee just to turn on the pilot light. He also gave me confidence to do it myself. Nice.

We had water pressure issues with our tankless hot water heater. Stan the Hot Water Man came out and fixed it within a few minutes. They came out the same day and were in touch about when they would be arriving. Awesome service and very friendly service guy.

Stan the Hot Water Man is still the gold standard for me. Just last week I had to call them on a hot water heater for a resident that after inspection by me seemed to have failed. They sent a tech out quickly who went right to work. After a bit he came back to tell me that since the hot water heater was essentially brand new, it probably couldn’t have failed, and after further inspection he found it was a problem with the hot water heater thermostat and replaced the thermostat. The only thing we had to pay for was the $ 99 service call and part, all just a tad over $ 100. Stan the Man, thanks so much for the great service, excellent tech, and honesty. This experience, like always, made me very happy, and like always I will be calling them back.

Be very careful about the hidden charge and the threats from the service technician at the time of billing. I scheduled a service with Stan the Hot Water Man. The technician replaced the thermo-​coupler without much testing. I think the motivation is that the part is still under warranty. Then the problem came with billing. I was surprised to see an extra charge for paperwork required to do the warranty work. The office worker has told me $ 99 for the service call, which is pretty standard from everyone else — I’ve made 2 other calls before choosing them. The total bill was 30% more with the extra handling charge. When I confronted the office, I was told that they had made a mistake for not telling me about the extra charge. There’s one way to resolve it, which is to pay the bill. Meanwhile, the service technician took out his tools and threatened to revert the fix. The business ethics of this company and the customer service (lack of) is questionable.

Nothing like a cold shower to motivate me to pick up the phone. Stan the Hot Water Man had fixed my water heater about 7 years ago, so I got pretty good mileage out of that. I called them at noon and by 3:30 the shower was running hot again. They are reasonable, fast and friendly. They have a customer for life.

Called 5 different plumbers about my hot water heater. Stan the Hot Water Man was the only one to ask me what the problem was. The technician (Damon) fixed it for $ 130. All the rest quoted between $ 600 and $ 1000 to replace it but none of them suggested a less expensive option.

This review is going to be essentially an echo of the first reviewer. we woke up to no hot water and despite following the instructions, the pilot wouldn’t light. Our landlord called Stan the Hot Water Man. I received a phone call within a half of an hour and the technicians arrived in about 20 minutes after this. They diagnosed the problem, fixed the situation and were out of here in less than an hour. In addition, we were given a personal cell phone number and a sticker on my hot water heater (can’t lose that!) and were instructed that we could call anytime day or night if we experienced any more trouble. The technicians were friendly, well groomed and professional.

I called once five months ago regarding a leaky water heater… when I called back the next day (they never returned my call) they dispatched someone to my house and fixed the valve (on top). Ok right? Water started to leak again and I called them back on a Tuesday… no problem we’ll have someone call you back. Never returned my call. Can you believe that? Called an independent guy the next day and he was out here within 60 minutes and FIXED the original problem! In today’s age I can’t believe companies are so clueless. I’m opening up a bar/​restaurant in downtown Vancouver and I would have used them. Not anymore… I’ll be using my new guy. Professional and Quick.

My hot water heater stopped working and the pilot light wouldn’t light, so I called this company. The guy arrived on time, had the part with him and it only took ½ hr for him to repair the water heater. He even showed my husband how to maintain the unit. Excellent results… we now have hot water!!! Super happy with this company and will definately pass their name along to family and friends!!!

My hot water heater started to leak so shopped around for a new water heater. Selected Stan the Hot Water Man and it was scheduled for install the next day. Technician came out and determined that there was nothing wrong with the tank, just needed an expansion tank to relieve pressure. He installed that and everything is fixed. His honesty and expertise saved me about $ 1000, so very happy. Will use again!