Tan Republic Mall 205

Staff is not well trained in the packages offered. They will guide you into believing one way but actually it’s another. Spoke to guest relations manager and he didn’t offer much help either. I called about 5x the first day with no answer. Was unable to get a hold of him until the following day. All around, staff needs better customer service.

I don’t know how great this place is for bed tanning, but they treat their MysticTan customers like a second class. The booth is finally working consistently again, which is great, but they are often out of towels/​hairnets/​barrier cream in the room. Half the time the staff is on the phone or just generally really inattentive.
I’ve been having a better experience lately since I’ve been going in on the evenings when Heather works. Seriously Tan Republic execs, DONT LET HER GO. She’s awesome. She wipes down the MysticTan booth so you dont get dripped on and even does the floor so you’re not standing in someone else’s chemical shower water. Besides being efficient she is friendly and actually remembers my sister and I when we come in. Five stars for Heather!

I have been going here for almost a year now. Customer service has been great, and they did not shy away from apologies if something was not available or a small wait was needed.
I have the Diamond package and it’s well worth the money. Best bed I have ever used. I’m a pale Irish girl and I can hold a gorgeous tan if I come in a couple times a week.
I also suffer from SAD so Tan Republic is literally a life saver. I always feel happy and refreshed when I leave. Thanks girls!

Terrible customer service!!! Horrible! I purchased a Living Social deal for 30 days of tanning and the kid at the desk told me that Living Social was selling these deals fraudulently and that he could not redeem the coupon. What a terrible way to run a business.

I was a bridesmaid in a wedding this past weekend and my spray tan appointment fell through, so I needed one ASAP!
I’d never done a spray tan with a machine before and was terrified, I’m sure you’ve all seen the Friends episode!
The girl at the counter was great! She explained everything to me, walked me through how everything worked and my level options.
The entire tanning process, including lotion and getting dressed maybe took 5 minutes and ONLY $ 30!!! I mean when you think of how many times you’d have to sit in a tanning bed and ultimately how much those visits would cost, $ 30 is spectacular!
My tan looks great too, not artificial at all! I’m not orange, I’m perfectly «sun» kissed! I opted for their Mystic Spray :)

Absolute worst customer service of my life! I purchased a living social voucher for Tan Republic and went in today to redeem my spray tan for my upcoming trip to Vegas. The clerk, Alexis, was so rude, and informed me that my voucher could not be redeemed because I had purchased a groupon in the past and the deal was for «new customers only». I explained to her that this information was not listed on my voucher. She went on to say that I had «taken advantage» of numerous groupons, and those deals are really just meant for people to get to know their services. She basically implied that I was taking advantage of them! I told her that I have bought exactly 2 vouchers in the last FIVE years. I have never been treated so rudely in my life. After leaving, I called living social for a refund and the rep confirmed that indeed it says NO WHERE in their terms that the voucher is only for new customers. I will never be visiting this, or any Tan Republic ever again. Alexis needs to be fired.

I came here in hopes of getting a spray tan before my trip to Cali. When I walked in I had to wait by the front desk for about 10 minutes because there was only one worker who was helping another customer in one of the rooms. When I asked to get a spray tan the lady told me they ran out of barrier cream, I didn’t sweat it since I carry moisturizer with me all the time. She also told me that their spray booth was acting up and might not work. I got into the booth and pressed the button and all I got was air. I got out and informed the lady who told me she would refer me to a different tan republic and I could use my free spray tan there. I went to the tan republic in troutdale and they would not accept my free tan. I’m very disappointed.

I have never tanned before, I looked online at nearest tanning salons to me. I found tan republic and on their website a promotion for 10 free days for new customers. I signed up and received a confirmation email for 10 free days. The first time I went in to get set up the rep at the front desk tried to sell me a membership. I let her know that I had never tanned before and wanted to give it a try before committing to a monthly membership. She got real rude with me and set me up in a bed. Once getting home I explained to my husband that I was put in for 20 mins and also found out they were to provide me a towel which I never got. She didn’t mention anything about the time I got and I burned! For days I was in pain. 4 days went by and I went back in and requested to try 6 mins which I got half way through I got up to turn around in the bed and realized that two of the bulbs under me were not even working! Not only that but their radio was broken too. It felt really sticky in the bed and dirty towel on the floor. Which showed they didn’t even clean the bed. That night my entire front and back broke out from the nasty sweat that was never cleaned up. The next day I went in to talk to them about it and gave her my phone number to pull me up and she quickly told me that my offer was expired! I laughed in shock that this is how they ran a business. I have a confirmation email showing 10days free and she said sorry I can’t help you with that (not that I was even there to tan)! She told me to go in the following Monday to talk to a manager. This place is a joke! I’m not sure what a good experience is with tanning but this was enough for me to never go back!

Warmth when it’s cold and rainy. Not too steep a price. Good location. Clean beds and helpful staff.

Convenient location and great hours!
Most of my encounters at Tan Republic have been great. The employees have all been very helpful and enthusiastic.
The reason I am only giving 3 stars is due to room layout as well as one particular employee. I am a gold member, and one of the gold bedrooms does not have any hooks to hang belongings and does not have any wall décor (mirrors or pleasant images.) It would be nice to feel comfortable in a room versus being locked in a black box.
The particular employee I am referring to is too aggressive with her sales pitch. When I come to the salon, I do not have time to hear about promotional offers *every time I come in.* My time is valuable and I want my tanning experience to be quick and effective.
Otherwise, I have been very satisfied with this Tan Republic location and am very grateful they are in Mall 205!

I’ve always had great service at this location, as well as other locations. Never any wait time, which happened a lot at another tanning salon I went to.

It shouldn’t even be 1 star alexis or the girl with the red hair is a herendous employee how can you argue with something that’s literally on the wall outside your establishment CRAZY was very rude to my mother talked down to her and my sister not at all good customer service

I was given the full tour and sales pitch this Friday and the manager seemed pretty knowledgable about tanning. He continued to tell me the new beds are much better than previous years and that the burn rate is much less. I communicated very clearly that I burn very easily and the reason I was beginning to tan was to prepare for a trip to Hawaii. The employee allowed me to trial the platinum bed and recommended 7 minutes, I only went 6.5 unsure if I should be in so long. That evening I began to show red splotches and increasing heat. Today I am more burnt than I ever have been from a tanning bed and I am absolutely miserable! I am very disappointed by the bad recommendations and I will not return to this business.

Based on the «customer service» I received over the phone, I wouldn’t consider stepping in the door. I called with a simple question and the girl who answered the phone spouted off some sales pitch that didn’t even come close to answering how much it would cost for a single tan. I understand employees probably need to make sales, whatever, but I’m visiting from out of town and just wanted one tan. It was like what I was saying didn’t even compute in her brain. Wow. Too much time in the tanning bed maybe?

I’ve been going here for about 2 weeks to get my base tan for our trip to Hawaii and from the beginning the staff has been very helpful and there’s always a bed available.

Final straw!
After being a customer here for 16 years, back when it was Tan Rio and NOT corporate; back when the sales people actually cared about the customers and didn’t hide prices and lies in their contracts, or «memberships» as they are called now, I have had my final problem with this joke of a «salon»!
I have had yearly fees deducted multiple times, with no reimbursement for bounced charges as a result of taking several hundred dollars out of my account because of a lack of communication between anyone at this company.
I have had my tans used by friends of the employees, asked to have «SEE I.D.» on my account for over a decade and have only been asked twice in that time to see my ID.
I have been promised several times that I would have 10+ mystics added to my account «to be used ANYTIME» only to find out they have an expiration date.
Have been told if I put a cash deposit on my annual fee, back before they had month to month eft, I would get a free month or mystics, only to have that employee pocket the money and there was no record in the system because the receipt was fake!
I have been told with my Platinum membership that lotions are half price, only to fins out that you have to sign a new contract.
Their month — month is a contract, that’s NEVER-​ENDING, you have to come in and give written notice to cancel and they prorate your month. After my most recent year was us I changed my card number, they put a lien on my account and ran up hundreds of late fees. When I came in to tan 6 months later, they said I had to pay the last 6 months if I wanted to tan there ever again. They «graciously» cut the charges in half and gave me a DEAL at 275 to tan moving forward. Then they pulled put another full month price 3 days later
I had my due date changed there times WITHOUT my permission!
They all just do whatever they want to.
So back to the final straw, I recently, less than 2 weeks ago, signed a 6 month renewal to tan plus I was suppose to get 4 mystics free.
I go in to tan and my account I on hold with a past due balance and a LATE FEE!
The girl never bothered to enter the card number in the computer and the clueless lady at the counter today says there’s nothing she can do about it and I have to pay it to tan but she’s «pretty sure her manager can put that fee back on your account as a credit»
Omg please stay away from this place! Thank God my old contract is up!

I have been going to several different Tan Republics for many years, and I have to say this is one of the better locations around. Incredibly clean, well maintained and the staff is very professional. Jorge in particular was amazing. Since I had never been to this location before he took the extra time to show me the beds that I could use with my membership and to tell me about the best new lotions available. He also told me how I could upgrade my membership, but all of this was done in a low pressure way. I really appreciated his attitude and demeanor, especially after reading so many negative reviews about Tan Republic having high pressure sales tactics. I think the training staff could take a lesson from Jorge, his attitude makes me want to stick with Tan Republic and spend my money there.

I love tanning here. It’s super clean, there is always a bed open. & really convenient to tan anytime.

I, personally have never had a problem here. The staff has always been nice to me and never pushy. I just purchased a buy one get one free spray tan for my sister and I had no problems at all. The gal had to figure out how to use the coupon so it took a few minutes but other than that nothing bad. The only reason I gave it four stars is because I am not a huge fan of tanning in the tanning beds. I do like the spray tans though!

Tan Republic is AWFUL!!! I do not recommend it to anyone. They are over priced and their beds are not very good. Their «memberships» are contracts that you cannot cancel even though they tell you differently when you sign up for a membership.