The UPS Store

Brett is always on top of everything our little company needs! As soon as they see my car pull up they grab any packages we have waiting. Even during crazy holiday season they keep the place well staffed. Thanks for helping Burnside Knives run smoothly!

Came in to drop off Christmas packages to be sent and the customer service was horrible. It was 30 mins before they had to close and I was the only customer in the store so it wasn’t like they were busy. I’ve been coming here for the last 5 years and have never had any issues. I was standing at the counter for a good 2 mins before the Indian gentlemen who was sitting at the cash register even acknowledge and ask what I needed. I asked him if the store recently had new ownership and he responded rudely «yes, and if you want to take your business elsewhere we’re okay with that.» Really??? Is that how you treat a customer? I gladly walkout and took the packages to another ups store. They have lost a customer for life.

Really nice people! No problems at all and very clean store.

These are very nice people.
New ownership so don’t be so hard on them or judge them too harshly by their old reviews

I went to the ups store to get packing for a package I sent to South Africa and figured since I was there to just have them sent it for me knowing that I would pay a premium. At the time the price seemed high but never having sent a package to South Africa before figured that’s what it was. When I got home decided to check it out online and found out that for the 14 pound package I was charged by this store $ 173 to ship and the published rates for the same thing are $ 103. A $ 70 premium !!! The useless staff cannot explain it and the owner will not call me back. Will never ever use them again and I would urge you to do the same.

I went in yesterday to get an affadavit notarized. There were only two workers at the time, and the worker in charge of the notary service was busy with another customer. After acknowledging my presence, I waited around the store for my turn, which gave me an ample amount of time to observe the awkward interaction between these two workers. For example, while the notary service worker was busy, the other worker stayed behind the counter, avoiding eye contact with anyone, and had to be constantly reminded to help the other customers in the store.
That’s just a funny anecdote because the main reason I’m giving this UPS store 2 stars is for the extremely slow service! Granted, I came in during lunch hour, so there were a handful other customers around, but remember, there was only ONE person ahead of me for notary services. I waited for about 15 – 20 minutes before she got to me. When it was finally my turn, she took a LONG time reading over the 4 sentences on the affadavit, then signed it, then read it again, then stamped it, then looked it over… etc. I’m not one to tell people how to do their job, but it really should’ve taken less than a minute to do!

I had to mail a package and had forgotten the address at home. Lisa, at this location, boxed up my package and told me just to call with the info later. I know many places would tell me I was out of luck and to come back with the address. I really appreciated her flexibility and willingness to go above and beyond.
angela

If your package is damaged, this store will not help you settle your claim with UPS. They work together to defraud their customers out of our hard-​earned money! Take your business to Fed Ex!
On Jan. 25, 2011, I spent almost $ 70 to shipped a package [1ZR2A2500396339547] with UPS, and was notified on Feb. 2, that the package was damaged prior to delivery and being sent back to the shipping store.
UPS refuses to cover the cost of the value of the damaged goods ($ 99). Their reasoning is «improper packaging» because it was not packed by UPS, or shipped in a UPS box.
My father owns a company that specializes in industrial packaging and shipping containers, and packed the item for me. It was in a custom corrugated box, with 2″ foam protecting all sides. The packaging was not the problem.
UPS is accepting monetary payment for a service that they market, but they cannot provide. Extensive damage rates on shipments and not taking responsibility for damage during shipment that they cause. Damage rates exceed 50% despite packaging. Then UPS will nullify any claim against them by stating that the items were not properly packaged — needs independent decision instead of UPS doing their own determination.
Damage seems to occur independently of how items are packaged. Also, there is no recourse path for the average citizen that ships with them. The customer service process is very circular and difficult to navigate. It is impossible to reach anyone who can answer questions, take accountability or anyone who has any authority to remedy the problem. The answer to every concern is always a «process» that the consumer must go through, most of the time, in vain. The answer is a «hoop» that you must jump through in order to get resolution. They are really just trying to set up obstacles in hope that you will just get tired and drop your issue.
The problem is due to UPS negligence. UPS recklessly mishandled my package causing it to be destroyed. UPS has now tied up my money and time for more than three weeks. UPS is at fault and DID NOT provide the service they were paid to do, they have acted irresponsibly and need to do what is right.