U-Haul Moving & Storage at Rte 295

I needed a pickup truck for a couple of hours to move some furniture down the street. I called in the morning to make my reservation, which all went smoothly. I parallel parked my car on the road and picked up the truck with no issues. The drive was smooth and my move went well. I had to wait 15 minutes just to give the keys to someone when I returned it, but otherwise it was a good experience.

The most incompetent company ever. Picked up the pod in Maine for delivery to PA. Received 3 emails confirming day and place of delivery. What a surprise when I discovered that the pod was delivered to TX instead. Now, I can’t get anyone on the phone to accept responsibility or tell me when I can expect delivery. Horrible experience and it won’t be over until I see my belongings again.

I have a out side storage unit. My wife and I have had it for over two years. We went this past weekend to put some winter items away. We found rodent poop on several boxes. We left a note for management to contact us. No phone call, no apologizing, not even how can we fix this. Instead «here is the number to safe store insurance». They also said they do their own pest control. So not right. I would not recommend them to anyone.

Wow, the people at this location are STILL jerks! I reported this place to UHaul a few years ago because of the experience my daughter and I had. Nobody would wait on her when she was trying to buy supplies, we finally left after buying NOTHING. As I was waiting outside for her I witnessed one poor woman trying to juggle supplies as she was crossing the street and a UHaul employee walked right by her without helping! Seriously?

From beginning to end of my experience with this U Haul location, I have an absolutely horrible experience. I was rudely spoken to on the phone. I was given a truck
That was too old, all over the road, and the
Cab was filthy. Then, after driving the death trap vehicle all day long, I returned my truck after hours with a full tank on gas. Next day I was over charged 100 miles, and charged twice. So, when I call to speak to manager,
Jim. He was rude and combative regarding the over charge.
I have used U haul in the past and never had
Such a problem. I will NEVER use this company again

I think most of us can agree that moving sucks and the best you can hope for is that everything goes smoothly and that at the end of moving day you can just wash your hands of the whole thing and unpack boxes for the next two months.
This U-​Haul location is just about what you need. It’s large enough so they have lots of supplies, it’s easy to get to, and the crew is relatively helpful if not a little annoyed that they have to wait on you. (Can you blame them? This is U-​Haul after all, one of the most depressing places on Earth.)
So look, if you’re looking for U-​Haul stuff, they’ve got you covered. Boxes, etc. I even had a trailer hitch put on my 2003 Honda Element here — no problems whatsoever.
Give ‘em a shot. You might not be elated about your move, but if you go here things should go relatively smoothly. Online ordering is a big plus too!

I had to take the time to write this review as I have had so many sub par and frustrating experiences at this Uhaul on Marginal Way. The most frustrating part for me is that I am a business owner very local to this establishment and use this outfit a lot for my business and realize that I will have to keep doing so. It is my hope that if enough people inform these folks about their poor customer service they may actually change. I can deal with the grouchy, impersonal members of their team and management, although it would be nice if they could put a attempt at a smile on or communicate with me in any other manner than as if I was a threat to them or that I were a thief. The practice that most vexes me is the inaccurate recording of the fuel and mileage. It is such a problem that my employees and I take a picture with our phone of the gauges to help argue this fact upon return. Today is a perfect example o the many times we have encountered this. The vehicle is almost never full of fuel more than half and is often below that, and they have a piece of paper they use to «officially» tell you your fuel amount. It is a drawing of a gas gauge that isnt even a accurate representation of the gauge in your vehicle. They use a highlighter to scratch a line on the paper, very accurately I am sure. It almost never is the same as actual and today that was the case. I took a picture with my phone as always. I made my trip as I have done 25 – 30 times at $ 120 a pop (do the math) and put the amount of gallons the form reported I needed to to get back to my arbitrary fill level and returned to the facility. I was informed that it was not filled adequately (as has been the case before) and that they were going to charge me $ 40 to put the proper amount in. I showed him the picture with the original miles and the fuel gauge. He argued that it wasnt exactly there,… I got in the van drove up the hill, put 1 gallon of gas in the vehicle and returned to pay them my usual $ 130, wishing all the while there was another van rental outfit in the vicinity!!! I told this to two other people and they had the same experience.
So my advice is to go with another Uhaul provider if you can and if you can’t pay close attention to all claims of fuel and mileage and do not expect any customer service except snarky comments and the occasional grunt.

this U-​Haul is just like the rest. same trucks, same grungy feel, same mostly chaotic process for reserving and renting a truck. they do have trucks when you need them. so i say they are just fine. also, most recently, the guy working there offered me some sour patch candy… that counts for something.

The next day I called and talked to a younger fella, explained my predicament, and he offered to email me a password and link to my online account so I could authorize access. Um, genius. Took less than 5 minutes. Why on earth wasn’t I told that the day before? See the difference a positive employee can make? Thanks, young fella.