Hertz Rent A Car

The office is understaffed and run by kids in their early 20’s and customer service is poor. They ignore phone calls most of the time. I wound up paying more money in the end because I could not reach anyone on the phone to make a decision about the return time of my rental. Avoid this place if you can.

Rep told me gas in car was full and the gauge was broken, So I received the car at ¾ tank, drove 80 miles and put in 4+ gallons of gas and guess what??? The gauge went to full. So I was duped out of some gas. Car smelled of smoke, stains on seat and dust on inside of car. Never use this office! Actually use another rental agency! Then I called customer service and they said that they couldn’t help me. Asked for a supervisor, and was told someone would call me back within 2 hours. Still waiting!

First, the building is not the greatest but that’s fine. The gear shift on the car had a problem going past reverse into drive or park, but that’s fine. However, when I returned the car on Sunday after they closed, there was no one there to check me in. As a result, no one verified the amount of gas in the car. When I got the bill, the said the tank was not full and charged me an extra $ 10. That’s a problem. My word vs. their word and I’m eating the $ 10. Not an honest group of agents.

Rented a car for the weekend. First contract was deleted because they charged the wrong rate. A second contract was issued. Ended up with two holds on my bank account totaling $ 512. Made several calls between corporate Avis and this location each claiming the other needs to release the $ 312. Finally the local agency agreed to call my bank to remove the hold.

They charged me a cleaning fee on a perfectly clean car! Scam! They are giving me hassles with recovering the money. The car was driven from the airport, stopped to drop home my luggage, and brought it to this location for drop-​off. It was after hours, so I dropped the key in the slot with paperwork. Get my bill, and huge charge. They don’t have any explanation written for what was «dirty.» The car was not smoked in, nothing spilled, nothing even left inside! They are giving me a hard time and did not call back for 3 weeks. I finally called again and am starting from square one. Ugh!

I am truly surprised at the 2 positive reviews of this location. I have been to this location numerous times and the ONLY time where it was a smooth rental is when my insurance company took care of anything because of my car being repaired from an accident I had. The staff here are clueless and dishonest — they charge you a much higher ‘hold’ than other companies and have a very poor car selection to choose from. They are very non-​negotiable on return times and are just not a great place to rent from in the area in general. Even though their daily rates are a bit higher, make the trip to Enterprise. You won’t be sorry.

This satellite Hertz location is a bit gritty.
The customer service counter is stunning in its Newark Airport circa 1981 décor.
Employees are quite helpful and do their best to provide good service as they are baked alive in the direct sunlight of the front window. The single wall mounted AC unit struggles unsuccessfully to control the temperature.
As a satellite location they do not have all the services and offers of airport locations. No automated kiosks at this 8′ x 10′ customer area, «Gold» members stand in line and bake in the sunlight like everyone else, and there are few «cool» cars available. I’ll just get in my geriatric Oldsmobuick and shaddup. Still better than the AVIS location next door, where the only decision is which color PT Cruiser you would like to rent.
They do have a good number of Toyota’s (including full sized hybrids) some Subaru’s and of course stuff from GM. Recently a sweet new Mercedes arrived from an airport location; but all the keystrokes in the world could not rent it, they are not allowed to contract «Prestige» vehicles. Driving past the place might worry you a bit since employees and some renters park their personal vehicles in the front row. On my first rental I wondered if I would get stuck with the lime green 1992 Dodge Neon. Whew!
Folks at the counter skillfully input 20,000+ keystrokes on those weird computers to acquire the best rate or figure out why your reservation has completely vanished from their system. I should say most of the service reps are good, a couple will try their best to up-​sell you on everything by playing on your fears «are you sure want to decline this completely unnecessary and likely illegal in NY non-​insurance that does nothing to further protect you from anything, but will set you back another $ 24.99 per day? Is that really what you want to do sir? What about a car seat? I mean what if you find a baby in the road? Wouldn’t you want to make it comfy? How about a never lost then?»
From past experience I do usually get the LDW when renting from Hertz. They are known for the «We found a scratch after you rented from us so are charging your credit card $ 379.00 to get it fixed, and another $ 250 for loss of use, and so on.. .»
4 Stars for good experiences with the staff here. They do their best with what they are given!

Let me just say that Zero (well, that’s his nickname) has always helped me out. The first time I came here he was out of cars, but managed to rent a Ford Mustang to me in about 5 or 10 minutes.
When I walked in today, I’m sure I looked a little frazzled from taking the train from Grand Central, but he was just as helpful. I asked him if he was the guy that was here a few months back, and if he had the «zero» tattoo in katakana. He responded with, «Yea, that was me. I’ve lost a lot of weight since then.» He proceeded with hooking me up with a six level upgrade to a Ford Edge with GPS all for free.
Zero definitely makes this place a 5-​star rental car service. Thanks man!