They were kind enough to send someone over less than one hour after I called on a Saturday night at 7pm despite the fact that they were swamped with calls for a/c repair during this heat wave(in the mid to upper 90’s!). Unfortunately, it turned out that my a/c compressor and motor are now toast – can’t be repaired. I’ll have to replace the unit, but not until Monday. That’s no reflection on this company, though – they went above and beyond the call of duty to try to fix it tonight. And they’ll credit my service call fee(VERY reasonable) towards the new unit and installation. Great service!