Walmart Vision Center

Brought my twin daughters to get prescription glasses. The selections of frames were okay for our budget. Attended by Sherry Dayrit and she was so patient and went above and beyond explaining the difference between progressive lenses and single vision lenses and the things to do to care for the glasses and waiting for the twin daughters to decide which frames to get. Had a wonderful experience.

Well, after a great lunch, I’m testing out the new bathrooms at Wallmart, and I’m happy to report, all it well!

Terrible. Just terrible.

I had the worst experience at the Walmart Vision Center. They put in the wrong prescription. I had to go back. The manager was rude. He insinuated that I had the lenses changed since picking up the finished product.
AVOID WALMART IF AT ALL POSSIBLE!

I usually have my eye exam done at Costco, but after finding out they were booked almost a month in advance, I made the mistake of walking in to Dr. Repkin’s office in March. After the overpriced exam was over, I was given a pair of contact lenses that blurred and strained my right eye, the reason being that «my astigmatism was worse and it would take a couple days for my eyes to get used to the new prescription.» I took them out and put in my old contacts when I got home, and I saw just fine. Now being in the beginning of October, I finally got around to using my new prescription to buy 4 boxes of contacts and a pair of glasses from Costco for $ 400, only to find when I got them that my eyes did NOT in fact get used to them, my eyes were examined incorrectly, resulting in me being given an incorrect prescription, resulting in the glasses severely straining my right eye even MORE than the contacts did. When I called Dr. Repkin’s office to notify them of the mistake on my prescription, I was told to come in the next day and they would recheck me, free of charge. I walked in this morning and sat in the examination chair, only to be told I had to pay an additional $ 30 for the «office visit fee», which I most CERTAINLY do not think I have to pay for since it was not my mistake to begin with. I ended up just getting up and walking out without a word. Needless to say, I will not be returning to this disgusting office, and I WILL be filing a complaint with the Board of Optometry, as well as suing these people if this problem is not resolved ASAP! I do not recommend for anyone to go to this hell hole, I guarantee your experience will not be satisfactory. If a zero star review was allowed to be given, I would have given it!

Dr. Yana Repkin is a complete IDIOT. Bluntly put.
I do not have insurance, therefore Walmart was a cheap solution to getting my prescription renewed.
The prescription she prescribed me was COMPLETELY OFF. And I had to come back again a week or so later WHICH IS WASTING MY TIME having to get my prescription completely redone by the other optometrist (I’m sorry, I forgot his name — older male Caucasian). It should have been done RIGHT the first time around.
She was so off that even the other doctor was surprised at the original prescription Dr. Repkin had prescribed.
On top of that, I ran into another customer who was trying on his newly ordered glasses with the new prescription prescribed by Dr. Repkin. and guess what. HE COULD NOT SEE CLEARLY WITH HIS NEWLY PRESCRIBED PRESCRIPTION GLASSES! Surprise surprise, right? He said that his new glasses did absolutely nothing to help his vision. Another customer suffering from wasting their time getting a prescription done by Dr. Repkin.
Dr. Repkin is a sad excuse for an optometrist.
She wasted my time because I had to get my prescription REDONE, which also caused me to delay me ordering new contacts/​glasses.
This location seriously needs to reevaluate the optometrists leasing out their space.
I am obviously NOT the only customer who wasted their time at this location.
Such a disgrace. How did this woman graduate from optometry school?!

Dr. Repkin is nice and friendly. I walked in without an appointment and there were two patients before me, but everything was quick and easy, total of 30 mins.
The price is comparable to Poway Costco so I would say it’s a good deal in the area. I only had the eye exam for glasses but I was told that if I come back within 3 months, I only need to pay the difference to get the contact lens exam, which would be around $ 30.
FYI, the doctor’s office and the vision store run independently.

The customer service at the Poway Walmart Optical is not very good; I recommend going elsewhere.
I have purchased glasses from Walmart for the last five years, though never from this store. I have popped in twice for glasses adjustment. The first thing the Customer Service Representative asks is if I purchased the glasses from them. Each time I explain that I bought them at Walmart, just not their store. They then adjust my glasses for me, but only after a scowel and informing me that they won’t be held responsible if they damage the glasses.
The first time I had my glasses adjusted here, the Customer Service Rep was rude, but competant. Sherry adjusted my glasses recently. She took about 30 seconds to adjust them. I thought this odd because good Opticians will sit you down and check the glasses position on your face. I put on the glasses and immediately knew they weren’t adjusted properly. I waited for her to finish with a customer and advised her that they weren’t completely adjusted. After failing to adjust them completely for the second time, she informed me that they didn’t have the right tools and recommended that I «take them to where I bought them», 200 miles away.
I purchased my last pair of glasses at a corporate Walmart store because I knew I would be moving. All corporate Walmart Opticians are supposed to honor Walmart warrenties and policies. Having worn glasses for 30 years, I understand the importance of customer service. This store doesn’t have it. I wouldn’t recommend this optical store to anyone.

Fast and easy eye exam…
Setup the appointment in the morning, got the exam the same day.
Cost = $ 89 for the exam. giving me contacts and glasses prescriptions.
Only took 30 minutes long and everybody was super friendly.
Located inside the Walmart, so it’s convenient if you’re shopping there afterwards.
Not 5 stars, since I was expecting to pay about $ 50. Everything else was just fine.

Let’s start with the unfriendly employees who seem to think smiling is a crime. I don’t know about you but they made me feel like they’re the boss of me. Usually when I’ve already clearly expressed what I want I’d like the person helping me to just say «Ok, that’s fine» or «Good» or whatever’s the polite thing to say, but here I had to give extra effort to repeat what I’ve already said because they, in some way, assume an unfriendly and contradictory tone.