Grismer Tire & Auto Service Center

Everything seemed great, friendly staff, clean, new place. My car was towed there after an accident and I needed two new tires, alignment, etc. They had my car over 10 days as they had to wait for insurance check. That was not a problem as I had a rental car. However, the way the car drove and sounded when I picked it up, was! I took it back that week and explained my concerns. No apology, no sense of concern, suddenly the vibe was completely different! The one guy even told me he was trying to save me money by advising me to take it back to where I’d had the breaks fixed a year before when I said it felt like my front breaks were grinding! Well, I dropped it back off after arguing with them that the insurance company had left the claim open in case they discovered additional damage. (They were trying to blame State Farm, saying they only approved certain work) Anyhow, a borrowed car and a week or so later, they called to say that State Farm approved the additional $ 400+ work for a new strut (car was pulling to the left!) HOWEVER, they needed me to leave work and come and unlock the car, because one of their guys locked the keys in it! When I called back to say I couldn’t leave work and they’d have to send someone to pick up the spare key, they stated that the work would only take a few hours, but Polaris mall was too far and no one could come! Another few days before I would get my car bavk and it’s still loud and making all kinds of weird sounds and driving poorly. The turn signal no longer turns off by itself, etc. I want to take it back again, but I know they will just treat me like I’m crazy! I do have to go back and get a receipt for the additional work, as they said they couldn’t give me one until they received the check from State Farm and that they would let me know when they did. That was a week ago! This has been going on since Aug 21^st and it’s September 25^th! Car repairs are never fun to deal with in the first place, but my experience with Grismer made it worse! I do NOT recommend them.