James A Homon, DDS MS

I waited to write this review until I went to a new orthodontist so that I would know I wasn’t overreacting to how terrible of an office this place is. I just got back from my new orthodontist and it was a night and day difference. I’m 23. I first got braces from Dr. Homon when I was 15. Recently, my permanent retainer broke and my teeth moved. I went back in to their office without even knowing that my retainer had been broken and they all had an attitude. When they were taking molds of my teeth they would just shove things in my mouth without telling me what was going on. They were more concerned about catching up on this week’s gossip. They also insisted that I knew my retainer had broken and they expressed how annoyed they were that I «let» my teeth get this bad. They told me that invisalign was not an option, that I needed braces, that braces would cost $ 2500, and they didn’t break down any of the costs for me. When I was done, I went to the front desk and complained about how awfully I was just treated and I got an apathetic sorry with no follow up. I was just told by another orthodontist that invisalign was indeed an option and that if I wanted to do braces they would cost $ 1500.

I am 21 years old and came to Dr. Homon’s office for an Invisalign consultation. Dr. Homon was very nice and friendly, so I was excited to get started. Every appointment after the consultation, the staff (excluding the secretary and Dr. Carr) was consistently unfriendly. I’ve never had any sort of orthodontia before, so everything they were doing was new to me. They never told me what was going on/​in, they would simply tell me to open up and put things in my mouth… Not one time did they say why or what it was. Soon, they put «attachments» on my teeth (hard glue-​like pointy things to keep the Invisalign in place) without telling me they were going to do that. It’s very unpleasant for your significant other to have these and I wish this had been discussed before spitting and being told these attachments weren’t coming out for the next 20 weeks. The spots where the attachments were removed are now ridged and sensitive now. Finally at my last appointment, not only did the assistant leave etch (38% phosphoric acid) on my tongue, giving me a chemical burn, but I was unaware that they were placing permanent retainers on my top AND bottom teeth. I’ve never even heard of them being placed on the top. These should all be things that are discussed prior to beginning a $ 1000 investment. I am so unhappy with my experience there that I would rather have had crooked teeth. I never saw Dr. Homon after the 1^st appointment but I think he should know what actually goes on in his office. I would never recommend this practice to anyone and I wish I never came here. I feel worse about my teeth now then when I started. I strongly suggest that anyone looking for an orthodontist becomes familiar with the patient rights listed on the ADA (American Dental Association) website so that they may receive the quality care that I was not given. It was my right as a patient to know what was going on before receiving treatment. It was also my right to decline or be offered an alternative. Which I definitely would have taken an alternative in the event I was explained what was going on and the permanent results it would cause.

Dr. Homon is my daughter Ashlan’s orthodontist. We brought her to him when she was about ten, and he recommended a two part plan that included giving her braces for a relatively short period of time in order to make space in her mouth for her permanent teeth, and then giving them again when she was older. If we’d just done the one set when she was older, it would have taken much longer and would have been much harder on her.
We’re going to get the second set of braces next week, and I cannot rave enough about this place. They are incredibly organized and efficient. The office has great video games that Ashlan loves going there to play. However, they’re so efficient that we’ve never waited more than five minutes. I’ve even resorted to taking her half an hour early so she can play, but that doesn’t help. They call her back immediately. LOL!
They give you a set price of what you’ll have to pay, and unless the patient really abuses the appliance, there are no additional costs for repairs, replacements, or check ups.
The office staff keeps track of everything – insurance information, when you need to come back, what the plan is. It’s a wonder of efficiency. I’m not kidding.
I wish all doctors were this great. I have absolutely nothing bad to say about Dr. Homon and his staff, and I recommend them wholeheartedly.