Pep Boys

Went in yesterday to get 4 tires put on my car after scheduling a appointment online went and was told they didn’t have it in stock and mind you no phone call or anything to let me know, went into today they had them in stock and was told a hour took about a hour and a half. The technician didn’t respect my car my steering wheel was cover in grease. Don’t think I will ever come back

Just had an awesome experience here. I had a leak in my tire that has been giving me quite a fuss. I brought my car to another shop and they were so unprofessional that I decided to not give them my business. I went to this Pep Boys down the street and was introduced to Gabriel. He explained the whole process on how they were going to inspect the tire and look for the problem. Gabriel showed me to the waiting room and made sure I was comfortable. The gentlemen working on my car were professional and worked diligently to fix the problem so I can get back on the road. I found the price to be extremely fair and I liked how they put a plastic wrap around my driver seat to ensure it stayed clean. Im not sure why others wrote such poor reviews because I will definitely come back to this location for my service!

One star is more than these crooks deserve! Booked my appointment online for 2:00pm to get a battery install and oil change (advertised at $ 19.99 done in under 29 minutes) and arrived at 1:55pm. At drop off, I also asked that they visually check tires, but said not to fix anything because I have free flat repair at Town Fair. Service tech said it «should be an hour tops.» Went for a walk and came back at 3:30pm, and my car was still unmoved in the lot with an empty service bay. 4:00pm and they finally bring my car in; still the only car in the service bay. 5:00pm THREE HOURS LATER!!!) and my car finally rolls out; service desk didn’t bother to call me, had to go request checkout myself. At checkout, they tried to charge me $ 19.99 for flat repair after I asked them specifically NOT to do any flat repair, just visual check. It took two manager’s approval to remove the begrudgingly remove the charge. Because I had to deal with this, I overlooked the fact that they charged me $ 32.29 for an advertised $ 19.99 oil change! Didn’t notice that one until I got home. On top of it, my air pressure light was still on! And the icing? They charged an undisclosed «shop fee» of $ 4.50! This was a horrible experience. Save some time and frustration and just throw your money in the trash.

I bought a pair of Rain-​X Latitude wiper blades here. Multiple signs and advertisements all around the blades stated they were ‘Buy One Get One Free’ with a mail in rebate — but the associate said all of these signs were old and they should have taken them down, which is fine — that stuff happens and I can understand. However, other signs stated that a Pep Boys associate would put them in for free, but the associate asked and the consensus was no to this as well (its a weekday morning, barely anybody in the store). I get that they may be busy with other crap they have to do in «the back,» but at least tell me why? Just price compared to online, and OUCH — they cost 60% of what they do in store here. I’m trying to support the brick and mortar places but help me out here with a little more competitive pricing. I will be returning the blades.
One star for what is essentially false advertising, but I’m giving a second star because the gentleman was at least nice when he was telling me «no» to all the things they advertise they would do. Two stars on Unilocal is defined as «Meh. I’ve experienced better.» That’s about the ceiling for what I’ve experienced here on this visit and several previous.

After they made a mistake and I addressed it with them, how they responded has won me as a customer. You can tell a couple of their technicians really take pride in their work. They admitted that they messed up, fixed it, and there was no bull crap.
Only thing I really have to knock off a star for is the bathroom. I get it… it’s a mechanics bathroom what do you expect? I expect the walls not to be absolutely covered in boogers. Like someone everyday had been coming in, picking their nose, and wiping it on the wall for months…

Went in for an oil change. Had purchased cabin & air filters and planned to install them myself the next day. Service manager offered to install them at no charge. They also did a fuel injection cleaning, normally $ 10, for $ 0.01! While waiting, I found a coupon online for a $ 25 oil change. Manager did me one better and only charged me $ 20. Free wifi and TV, although waiting area could use an upgrade.

Honestly, I wish I could take stars away because the service there is so terrible but I guess 1 star will get my point across. This is an incredibly long story but I am going to keep this short and sweet. I am not sure the mechanics there are qualified to be working on a Tonka truck let alone a real truck. They managed to botch our engine job, break the driver door handle, allow my husband to drive the truck away with serious safety issues that someone else discovered for me, the manager was extremely rude, they tried to sell him a new starter because they couldn’t figure out it was the wiring harness, they lost the keys for a couple of days and essentially had to have their Warwick store mechanics bail them out of a huge mess. It took weeks of extra work, $ 2,800 in out of pocket costs (which they did reimburse), missed work/​pay and a huge headache while my husband was away from home training with the military for several weeks. When we were able to get in contact with someone higher up the food chain we were finally able to get things settled. My truck is still not 100% but at this point we are done with Pep Boys and trying to work anything out. My advice is to avoid getting done work there at all costs. I won’t even bring my cars their for oil changes any more.

Decent Auto Work
It’s a chain auto part and repair center. I needed and alignment and an oil change. I had a coupon for both so the total was very reasonable. 75 bucks and they didn’t try to sell me anything else, which was refreshing.
They did a pretty good job and a decent price. No complaints here.
Thanks

Charged me 100 $ for changing one spark plug. Wtf? And I even bring my own spark plug in too
What in the world would take them an hour to put one in? They just left my car in the repair spot without fixing it, then charged me all that for a 5 min job
Seriously?

This place disgusted me so much that I had to create an account and tell you all about it. After today, I’m not surprised that this is just one of many 1 star reviews.
I made an appointment to get a diagnostic code read, normally a 5 minute ordeal. I show up on time, wait at the service counter for 10 minutes while being ignored by a guy on the phone. Finally, someone else comes out, asks for my driver’s license, and tells me it’ll be a 2 hour wait. I promptly leave. The icing on the cake? I got an email saying «sorry you couldn’t make it to your service appointment». The service is laughably bad, and the people are rude. Do yourself a favor and go down the street to Action Auto Parts. Friendly people, pulled my code in moments, and no data collection (and they have free mints).
And from the sounds of things, you don’t want Pep Boys under the hood of your vehicle anyway.

I enjoy this pep boys for only the convenience factor and they usually can’t be beat by the price until today when I needed shocks and they only had two types and one was a 90 day warranty and the other was forty bucks per. So I went to autozone they has three choices and all had lifetime warranties and they started at 21 bucks. Another mistake they made today was when I went in for an oil change and had a coupon for $ 19.99 but was charged $ 25 bucks. I checked the receipt and it was $ 23.97 plus tax so they ripped me off!

After getting my oil changed a few weeks ago I really need to recommend these guys. I’ve been going to this Pep Boys for a few years and it seems like one of the few major chains that actually cares about customer loyalty. I walked in on a Thursday without an appointment because I had a severely overdue oil change. Despite them being booked all morning they managed to get me in and out in less than an hour. Gabrielle and Eugene even discounted my synthetic oil change which normally costs about ~$ 60.
Another time I went in to install new struts and shocks. When I drove away I noticed they installed new wiper blades. I didn’t ask, they just did it, no extra charge.
The only thing I’ve had a problem with is the WiFi. which always seems to be having issues. But given the quality and speed of service, that’s pretty much a red herring.
It’s hard to find a mechanic that’s reliable and trustworthy. I’m glad that this Pep Boys is able to fill that role.

I don’t even know what to say. The other negative reviews? Spot on.
They charged me $ 60 to get two tires mounted and balanced. Weather forecast predicted snow the very next day, so my options to get winter tires mounted were limited. But are you FU kidding me? $ 60?! AND it took an hour? I’m not a trained mechanic, but I do a ton of work on my car. In the span of an hour, I could have an entire BRAKE job completed. Or I could take all four tires off my car, roll them around my street for an hour, and put them back on. Whatever. Never coming back. Should have looked them up on Unilocal in the first place. What a joke.

It’s borderline comic how incompetent the staff are here. I do recommend the «Pep Boys» if you hate life… or if you want a taste of what purgatory is like… or if you have masochistic tendencies. (etc.)
I am writing this review from inside their dingy waiting room. Judge Judy is playing full volume, and I’m surprised to say this is the best part of my experience here. I am surrounded by three other families who, like me, have been waiting for at least 3 hours. This is actually my second day here, so counting yesterday I’ve waited a total of 7 hours (and counting) for them to change my tires, because yesterday, get this, in the four hours I was waiting, they were only able to put one tire on. Four hours… one tire. They were acting high. Now it is day two, and I’m still here.
EDIT (Jan. 7, 2015):
After my hellish experience, I discovered that they also destroyed my tire pressure sensor, costing me an additional $ 130. The PB employee who had changed my tires told me that the «tire pressure sensor warning» on my dash would turn off after driving for a week or so. But, after a month of it not turning off, I finally went to another shop (obviously) to have it checked. They asked me, «who changed your tires before?» and I briefly recounted to them my PB experience. They said I should take the contorted sensor back to PB to ask for them to cover my expenses, as it was clearly broken by whomever had previously installed the tires… Sadly, the idea of dealing with Pep Boys yet again (in any capacity) wasn’t worth the prospect of recovering my $ 130.

These clowns are incompetent crooks. First I brought my wifes car in to fix the AC. They say it was a relay. I had them fix it. I get the bill and paid it no problem. I go to drive away. I see the package from the relay on the passengers seat. Pep Boys marked the price of the dealer part up 300%! I understand a mark-​up but damn. My current mechanic tells me they mark up 15% and the dealer gives them a 15% discount on parts so they get 30% off and I absorb 15% of it. I have no problem with that. If the so called mechanic would have been smart enough not to leave garbage in my car (which he should not do anyway) I would never have known and I would have moved on.
Secondly it didn’t fix the problem! I went back and they charged the A/​C. Worked for a couple of days. I returned a third time and am told I need $ 800 of work. I tell them forget it. I eventually go to my new mechanic and have him look at it. After he finished laughing he says «These guys must be stupid. I leave it here and I will fix it and change the oil for you and give it a once over. Upon return I paid for the oil change which was about $ 30 and to get my AC working he charged me $ 58 to fix the leak that caused the AC not to work! How the hell did they miss the leak? Freon is bright greenish blue and visible on the line around the leak. I was thrilled to pay $ 58. Far cry from the $ 800 Pep Boys wanted.
I told them (E-​mailed Pep Boys corporate HQ) about how my new mechanic fixed the issue and that I was far from happy with the Pep Boys misdiagnosis and ridiculous mark-​ups and shop fees. I was called back by corporate and was told they will look into it further. The next day the store manager called me. I was offered half the money back for the relay job. On principal I told him to keep the couple of hundred (After all Ted saved me $ 742 on AC repair) and I will do my best to discourage people from going to Pep Boys. I didn’t want to come off as a difficult customer trying to get something for nothing and for them to think giving me a portion of the money back for a job I am not sure I needed would fix the problem of poor service and fleecing of customers. I hope he realized where he can stick the old relay they took out that probably didn’t need to be changed.
You should also consider the way these people nickel and dime you. They have a $ 7 „shop fee“ that I refused to pay long before I had written them off. I told the manager „I wont pay a „shop fee“. Don’t take it into the shop. You can fix it in the parking lot and take the lug nuts off with you teeth!“ I am not paying $ 7 for using your tools and a lift. Restaurants don’t charge a kitchen fee.» This location has been around for years and if their finance people did not depreciate these lifts and tools to 0 $ by now the must be as incompetent as their technicians. Since that day I would tell them to remove that charge and they do. If you dare go to this dump I suggest you at least do the same and refuse to pay the «Shop fee» but you are better off avoiding them all together as I now do. If you look at my other posts you will see the mechanic I recommend and another that’s just as bad as Pep Boys but for other reasons.
I almost forgot. I gave my new mechanic of the list of suspension issues Pep Boys said I needed to do last year. I was told don’t bother it’s a waste of money right now. Would have been a bigger waste to change the suspension parts they recommended a year ago If I am told a year later I don’t need new shocks and if I did change them yes I would get a slightly better ride but it’s not necessary to do anything the suggested. It became apparent that Pep Boys employees are trained on the «up sell» whether you need it or not. Not surprised because the same person that TRIED to fix my ac was probably required to ask «Do you want fries with that?» just before he was hired at Pep Boys watched 30 minutes of videos and was given the job as «mechanic». I think Pep Boys hires McCanics. They need to replace the faces of the 3 guys with golden arches or hire people with knowledge beyond maintaining their own cars in their driveways on weekends. It’s apparent they are not grabbing up New England Tech Automotive School graduates.

these guys are terrible and slow…

I stopped by to pick up a couple of things for my car. I wandered around a bit, with no acknowledgement from any of the staff. Finally finding what I was looking for, I approached the 30 yard long counter, behind which were 4 employees, one sitting on a table, and the other three hunkered together in a corner. They stared at me. I stared at them. After a good 40 seconds, one of them finally says «down here» and starts walking the length of the counter to a register. Those two words were the only things said to me during the entire time i was in the store. Maybe they hire mutes? If so, good for them. I have a feeling, though, that they just hire assholes.

I went in for tires two weeks ago. The weekly circular advertised buy three tires, get the fourth free* (*after mail-​in rebate), all brands* (*excluding Cornell). I wanted to get Futuras. In the store, I was told the rebate was only on Cooper, Hankook, or Definity, and they had Definity tires in the same size for only $ 10 more. I insisted that the rebate covered all brands* (*excluding Cornell) and had the circular in hand that read «all offers good June 28 to July 6.» They still maintained the «all brands* (*excluding Cornell)» offer was over and I had to get the Definities. I called the Seekonk store just to confirm, and they told me the same thing.
Since there was a wait of over an hour to get the car in, I told them to write up the work order for the Definity tires. Then I called the Pep Boys rebate center, and sure enough, there was a rebate for all brands* (*excluding Cornell) that had just begun the previous day. Thinking I had an ally in the customer service rep from the rebate center, I asked him to speak to the service technician to explain to hi that the rebate was valid. He betrayed me and simply told the tech to call the main customer service number, (800) PEP-​BOYS.
Customer service was of no service at all. The (800) PEP-​BOYS rep told me and the tech that the line is only for customer complaints, and we should talk to the store manager, who, naturally, was not present at the time. We took his advice and called yet another store, West Warwick this time, and the service tech there was actually aware of the all brands* rebate. The work order was rewritten for the Futura tires and I walked home.
An hour later, they called to tell me that they only had three Futuras in my size and I would have to come back Thursday afternoon. When I got there to pick up the car, they had misplaced the keys. One of the service techs put it somewhere where he «knew he wouldn’t forget them,» except he had forgotten. A suggestion: next time, use the rack with the hooks where the keys normally go. It was in his back pocket.
The car went back on Thursday, the tires were in stock, and everything was done in an hour and a quarter. They guarantee under an hour in the circular, but who’s counting? Finally, satisfaction. A couple of days later, I notice the center cap from one of my wheel covers missing and the lug nuts exposed. I have full wheelcovers behind the lug nuts, and a center cap that covers the nuts. There’s also a slight squeaking noise that I assumed was just the struts getting worn from age. OK, so they didn’t put it on all the way, tough luck. Tonight, I noticed another one missing. One loose center cap is tough luck, two makes me angry. Then my wife told me that our 21-​month-​old son was playing with the exposed lug nuts on the other wheel with the missing cap — AND TURNING THEM. I know he’s a strong kid, but something’s definitely amiss. Sure enough, the nuts are only HAND TIGHT. I’m guessing they forgot to tighten them after they took the car off the lift.
I can deal with the rebate runaround. I laughed off losing the keys. I even brushed off bringing the car back a second day. But these idiots actually put my family in danger because of their incompetence.