Reed’s Built-Ins

I moved into a home in alpine 5 years ago. I called Reeds to come take a look at the existing equipment and theater. These guys took care of me, and they continue to do so!
The house we moved into was a mess. The previous owners left bits and pieces of the equipment. Reed’s came in, gave me options, and provided a solution that worked best for me and the caliber of the house.
We worked with an AV company out of Salt Lake, when we lived there, and all they wanted to do is sell us a package deal.
They’ve been pretty good about service. From time to time they’re hard to get here, but I know they’re gonna take care of me. They can get busy. They’ve been around for a long time. They’ve got the experience and ingenuity. Their workmanship is top notch.

Reed’s Built-​ins is a small family-​owned business. They struggle with servicing equipment after the initial install. It is very hard to get them to make an appointment or come out. If they do come out to look at something and a second trip is required, it is hard to get them to come back.
I think the crux of their problem is two fold:
1 — they make more money on new installs so they focus on that pushing lower dollar repairs down their priority list
2 — the person that answers the phone and interacts with people does not have the authority or ability to make appointments. The individual techs themselves pick and choose when they are going to do things. (I believe the techs are the owners of the business.)
This all means many customers never bubble to the top of the list to get service. I’ve had acquaintances say they have waited 6 – 12 months for Reed’s and then they give up and call another company. Maybe they are just that busy, which is great for them. They are nice people, but they really struggle servicing the customers that have existing equipment.
After having looked at their wiring after Reed’s has installed and maintained it for years, I’m disappointed to find wiring not quite right, not labeled, and some things not working right. It’s 90% correct, but just that last bit not being done is frustrating when you work on it later.