AAMCO Transmissions & Total Car Care

After 67 days in there shop I might have gotten the new transmission I paid for but I also got curbed rims, paint and scraps on my tow mirrors, cracked tail lights, and a cracked radiator. I have been lied to several times and when confronted about it they have nothing to say. Jake Ashley the district manager was no help even after his tech Alex brought them rims up TO ME two days before I picked up my truck, he then back pedaled and told me the truck was brought in with curbed rims, I’m so disappointed. I spent 8 grand with Ammco to get treated like dirt, while my husband is overseas and could not help me with the truck issue I then had to take it to other shop which costed a couple more thousand on top of what I paid at Ammco to fix all the problems they caused. If you need some where to go, go to Automotive specialist in Tacoma! Wonderful job there, unlike Ammco. ZERO STARS FOR AMMCO

I was on my way back to Southern California in my camper van which I just purchased to travel in. I was unaware of a leak and burnt out the transmission. I was stuck in Oregon and managed to get the van back to Washington where family was. I called and Manny quoted me something I could not afford, but he worked with me, did some research, and offered me an already rebuilt transmission for something in my budget. Since I was living in the van while traveling, he even offered to let me plug in at the shop and stay while they worked on it! I stayed with family but the offer was really kind.
They started to work on it on a Wednesday and were hoping to have it completed by Saturday to get me back on the road, which is fantastic.
I have yet to pick up the van since today is only Thursday, so I am rating purely on my experience so far. Customer service has been wonderful. I will update when I see how the van does on my travels, but so far, I’ve had a great experience and I am so grateful for all of the help. Thank you Manny!

Stop by to check on getting an oil change only had one technician working and he was on lunch at 4 o’clock in the afternoon manager told me I should try to go across the street to Jiffy Lube to get an oil change because he had too many things he would have to move around to be able to accommodate me told me if he really had to and I couldn’t find somewhere else to go then come back and he tried to help me would not even honor and Aamco certificate for oil change. My wife try to go by here last week and the guy at the counter said we should not have her kids there because he has strep throat and he’s just too busy to help her as a manager sat in the back room watching TV and stuffing his face horrible customer service very rude employees will never go back

Was there twice for transmission repairs. The communication and follow up is very bad. I would not go back. I got my issues resolved so it’s not that I’m upset. I just thought people need to be earned that it will take a long time, a lot of follow up, and more money than you are quoted.

I have to agree with all of the posts that I have seen on here. I started dealing with this Aamco location about 2 years ago when my transmission failed on my 2005 Acura. Unfortunately I needed to get back on the road quickly and didn’t do my research (my bad). After paying $ 4,300 to have my transmission rebuilt. I got my car back and took it on its first trip down to vancouver that day. I made it the rest area right outside of Vancouver and stopped to use the restroom and when I returned the car would not go back into gear (Same reason it was taken there in the first place). I had to have them call a tow truck and take me all the way back to Puyallup (missed work that day). The next big trip after gettting it back was to Kennewick a couple months later. I made it all the way there and broke down right ouside of Ellensburg blowing transmission fluid all over the place and nearly catching my car on fire. The fire truck that stopped because some called said I was luckly it didn’t burn up. I had to pay for a tow truck to take my car to a safe place and rent a car. I was not re-​imbursed for any of the fees that I paid. They explained that it needs a cooling fan and that I had to pay for half of it and that would fix it. This ended up costing me a couple hundred more on top of towing and rental car. About six months later I was again making the same trip to kennewick and broke down right outside of Ellensburg again blowing transmission fluid all over the place. When I called to tell them, they began laughing because they thought it was funny that I broke down in the same spot. Needless to say, I didn’t see the humor. Once again had to get it towed and pay for a rental car to get home. I did not get reimbursed for this either, and in fact I was told that I was lucky that they were even going to go to Ellensburg to pick up my car the following day. About 6 months ago I had to take another trip down to Vancouver for work and guess what… I broke down on the highway in Longview. Once again I had to pay a tow bill to safety and was not reimbursed for that or the gas to have someone pick me up from Puyallup. Since I have got the car back I have found that it does not like to go in gear. I have to finess the shifter to get it to engage properly and shift correctly. I have also been scared to drive more than 100 miles at a time with the car which is why I probably haven’t had it break down on me since. The only thing that Kurt offered me was a $ 100 credit towards other services, which I can say with confidence I will never use. No need for something else to go wrong on my car that is working fine. I am a district manager for a company and I have to drive quite a bit all over Washington state every month. It is pretty sad that I cannot trust my car after being stranded 4 times (that aamco is responsible for) not counting the initial breakdown. I would have expected much better from a company that claims to be around for this long even if they are a franchise operation. The service was horrible and for $ 4,300 pluss over $ 500 in tow bills, $ 100 in rental car fees, and an extra $ 200 for a part I likely didn’t need, I think that I should have been given a little more than $ 100 credit towards messing up something else on my car. I recommend that anyone read this review, avoid this location at all costs. You will only be sucked dry of hard earned money and left stranded at your own expense when you need to make it home after you break down far from home. For me, this has been a very painful lesson learned. Don’t let my example be your experience.

Yes, stay away from these people. They don’t know what they are doing. They said something was fixed on our vehicle, and when we drove away, a whole puddle of oil came pouring out on the ground. They then said the cost would be a whole lot more to fix it. We decided to take it somewhere else to have it looked at.

Stay away from these guys If you like to deal with any sense of service. I visited for a quick transmission service, I asked one question; can you get me started right away? They said definitely yes and then waited and hour and a half before even touching my vehicle. My one hour job turned into almost 3 hours because they lied just to get the job. Drive up the road to any of the other transmission places that would appreciate your business and be honest.