Canopy West

Do not use this company. They have very poor customer service and will not take responsibility for their failures. I had just bought a new truck and wanted to get a nice canopy put on it. The dealership talked to the company to find out what the cost would be. They cut me a check so that I could buy it directly and save me some fees by not having to do it through the dealership. I didn’t need anything fancy just a basic canopy. As soon as I took delivery of my new truck, I went to Canopy West to order the canopy for my truck. The person working at the front desk was nice enough at the time but did give off the vibe that I was bothering him, and he didn’t want to be there. I explained to him that the dealership had called about me wanting a canopy and that they would be giving me a check to pay for it. I also made it clear that I needed this canopy before the end of December. An invoice was written up for a canopy on 30 October 2021. I also traded in my old canopy to help offset the cost of a brand new one. Before I left, I did ask if there was anything else that needed to be done. I was told no and I would be hearing from them. I waited until the end of November to call Canopy West to find out what was going on with the canopy, I thought I ordered from them. I was told that they forgot about me and they were waiting for a deposit before they ordered the canopy. When we first did the invoice there was no mention of needing a deposit before they could place the order. For 4 weeks I did not hear anything from Canopy West to try and collect a deposit or to inform me that they needed one. I called them the next day to inform them that I am canceling my order with them. As I have found another company that has a canopy in stock for my truck that even matches my trucks color. And will have it on before the end of the week. I reminded them that they told me the day before that they forgot about me and that I needed it before the end of the month. And they did not try to contact me during that 4-week time frame and that was why I was going with another company. The person I spoke with on the phone tried to make it out like it was my fault instead of taking responsibility for forgetting about a paying customer. There was not even an acknowledgement that I already gave them my old canopy. They are not offering to give it back or to give me any cash for it if they have already sold it. DO NOT go to this place. They are dishonest and shady people to work with. Go some place else like Canopy world like I did.

The store employee told me that the reason why I didn’t see a particular company catalog among the others, is because «that company doesn’t supply catalogs, you can go online, but they’re pretty low quality» Which he was implying about a manufacturer who’s been making TOP of the line products for over 50 years. So once I looked at his shirt (that had a competitor’s logo across the chest) I pretty much drew the conclusion that his comments were based off his opinion from what he sells and makes the most amount of profit on. Even if that were the case, the manner was rude. He basically (without knowing anything about me) trash talked a company that I just spent $ 4,000 with just 30 days ago. He would have known this by looking at my truck parked outside the window or perhaps having a conversation with me. But instead this was the first thing out of his mouth and from across the store. So I left and will never return because I wasn’t looking for biased opinions from some dude. I was looking to buy a brand new canopy, roof rack, and step-​side rails… with cash. Besides that the store lobby was DIRTY from head to toe and very unorganized. It feels like a fly-​by-​night operation or an afterthought of unused space.

Bottom line: Extremely helpful and exactly what we needed.
Story: We needed a tonneau cover for our truck for a last minute trip and soon found out hardly any store carries them in stock on site. It’s an item that needs to be ordered then shipped. Understandable considering the product. Unfortunately, this store wasn’t listed on Unilocal but its counterpart in Auburn was. I called them but didn’t get the warm and fuzzies. I followed links to access the Canopy West USA website and saw they had a location in Puyallup. Gave the Puyallup location a call and glad I did.
All I wanted to know was if they had tonneau cover in stock at the store, his answer: «No, BUT I can check our Auburn warehouse inventory. When do you need it by?»
This guy was truly exercising great customer service. He didn’t have what I wanted but just asked a few questions did some digging and boom! I got the tonneau cover I needed when I needed it!
And just to add more to the story, when I came to pick it up in store the next day, the guy was on the phone exuding the same awesome customer service to the customer on the phone.
I hope thus review helps Canopy West in Puyallup get more recognition. I guess it’s a new location and people don’t know about it… so now you know!