Mill Pond Veterinary Clinic

I have been a dog owner my entire life and up to this year, I have thought the world of Mill Pond Boarding. We have two dogs, Canon and Oscar. They are best buds and when we dropped then off in April for a week, we asked for them to be in a kennel together as usual. When we came to pick them up, they brought out Oscar and another dog and tried to send us home with some other dog, not Canon. When we told them this wasn’t our dog, they told us it was and they were together in the kennel all week. This other dogs name was Mo. They laughed it off they did not even know which dog was ours. We thought honest mistake and nothing happened. We boarded again last week and first we were told Canon could not stay due to being 5 days past due on his Rabies shot. We ran him to our vet, even though they could have offered to give our dog the shot necessary but they did not, and called to try to drop him off later that evening. I called and the rude woman on the phone told me no one was there to drop off. I said you are there and really there is no one there supervising boarded dogs at 7pm? We had a family member drop off our dogs the next morning. When we came to pick them up, I let management know about how unhappy we were about what happened before our trip and nothing was done. Then I go to pay and they mention that my dog has a limp now. When they brought him out he could barely walk and the girl told us he just pulled a muscle. No calls that there was a problem and no mention of the Dr in house taking a look to make sure he was ok. He had dog pee all on his side like he laid in pee in the kennel because he could not get up. He was us the whole night crying and could not walk. We took him into our vet first thing in the morning. He has a torn MCL in his leg and was given pain killers and muscle relaxers by our vet. I called Mill Pond to let them know about our dogs injury and no one called me back for two days. When I spoke to her, she then tried to CYA and told me that the person at 8am in the kennel reported no problem, then sometime between 8am and 12pm when we picked him up is when he hurt his leg and the vet tech looked, not the vet, and said he was fine. I am unbelievably upset how our dog was cared for during both his last visits. When speaking to management, all they did was make excuses or lies about what they did when the truth is they did nothing! We are finding another place to board, they are lucky I don’t report them for animal cruelty!!!

I am a novice at dog kennels. I have had our German Shorthair Pointer puppy there two times. I then tried another kennel and that is when I got to see how marvelous Mill Pond is. When F comes home from Mill Pons he is tired and happy! I love the amount of play he gets in their facility that is connected to a quality vet. Great place that is reasonable, friendly, and well staffed.

This is not a professional animal clinic. They are insensitive and have no respect for their clientele. The young eager vet I initially began seeing there basically disappeared and when I asked for him specifically the technician told me that he had to be discharged and that I was to respect her command of the situation. I decided that this was not the clinic for me and my pets so I requested the records in a copy form and they told me that was illegal– they could not give me my records directly. I was confused since other vets have given me my records directly. So I decided to get them transferred to another vet. I have now called them four times to request this transfer and it has not been done. The vet technician at the new clinic I am going to had to call them and she also told me that it is illegal for them to with hold those records from me. Not sure why these folks act this way but I do not recommend getting involved. Go to another clinic– the sad thing is that our options are slim around here.

I recently moved down to Wilmington, DE in January of 2009, but Mill Pond was my vet from 2002 – 2009.
I had moved out of the Quakertown area years back, but I had always driven an hour to take Zig, my chocolate lab, to see Dr. Thayer. I remember at the start of each visit Dr. Thayer would get down on the ground, and let Zig lick her her face (I rarely did that). She knew the dog was nervous at the vet, in the exam room, and she did every thing to make him comfortable.
I always asked a lot questions, and she always gave long, detailed answers — I always appreciate that. In addition to the routine checkup, she would always clip nails. Over the years, the dog got fish hooks in him (multiple times), contracted Lymes, and she was always patient and gentle with the dog.
I started to go to Mill Pond after getting a second opinion for what ended up being a broken toe on my dog — she had referred me to an orthodedist immediately. My original vet thought he just pulled a muscle.
Over the years my dog went to Mill Pond for doggie day care several times a week, as well as for various checkups and emergencies. The entire staff was always helpful, personal, and they were obvious animal lovers. The whole staff knew my pet’s name, and his personality.
I know a little of the story that another review alluded to, but I don’t’ know the details. I know that Dr. Thayer is an incredibly gifted veterinarian — in addition to be great with animals. She’s like a great MD with an even better bedside manner. I know that she loves animals, and always has their interests at heart.
I also know that many, many unwanted animals get dumped at their doorstep each year — and they go all out trying to place them and find them good homes.
I would not hesitate to recommend her to anyone, and I would trust her with my pets anytime.

This would have been a 4 or 5 star review, because of a recent issue I have dropped them to a 3 star review.
Moved to Mill Pond from Quakertown Vet. I was unhappy with Q-​town becoming too large for more personal care and attention fo my pets. I have been very happy with service at Mill pond. Very personable staff.
Had one issue recently when they referred my wife to another vet for a pet that was injured. I was not happy with their incensitivity. Hopefully, this was an isolated incident.