Johnson Utilities

We just moved into the area and are coming from paying around $ 20/​mo for water and $ 12/​mo for sewer…
Now, with this company (monopolized the area and apparently passes their profit taxes to their customers’ bills), we pay $ 33 for water, which is fine, but a whopping $ 44 for sewer service?! AND we get the CAGRD fee as well?!
We’re now paying around $ 90/​mo for water services. Absolutely ridiculous.
We moved out here because of the affordability of housing. Now, I can’t wait to sell this house and start renting again in the Phoenix suburbs. Johnson Utilities isn’t the only company raking people over the coals: cough: fire department: cough:

Just restating the obvious that Johnson utilities clearly takes the trophy for worst customer service and wins the metal of dishonor for their complete lack of ethics and professionalism! Too bad this area hasn’t incorporated and we could all finally get rid of Johnson utilities! It’s a shame that the thousands of residents of Queen Creek and San Tan Valley do not have any other option than to tolerate the over priced, tyrannical services of Johnson utilities! This company has been allowed to walk all over its customers for way too long and they know they can without these cities incorporating!!! Rude employees (Giovanna especially) high prices, and extra fees should be the new motto of this company! My family has had the displeasure of utilizing Johnson utilities for well over ten years, and were just recently treated to our water being disconnected because of a billing error made by Johnson utilities… Wow!!! They even punish their customers for their own pathetic mistakes! Supposedly this company is trying to revamp their public image after the recent E. coli scare in the water and raw sewage spill into the water… But again it is only when people are watching that they behave and properly do their jobs! Johnson utilities should be ashamed of their business practices and focus on doing what is right and expected Of a public utility company… Servicing their customers professionally, ethically, and safely! Maybe if we all had a choice to use a different utility company, Johnson utilities would finally see just how bad they are after we all left!!! Shame on Johnson Utilities for taking advantage of their customers!

I would select no stars if possible. This has got to be the worst company I’ve ever dealt with. Had my water shut off for an alleged non-​payment. Only problem is, the bank processed the money and they collected it. Then they wanted to hit me with a $ 50 re-​connect fee. Complete joke!!!

Most horrible customer service representative EVER — Giovanna. She was unbelievably rude from the beginning of our conversation today and yelled at me throughout, finally hanging up on me when I was trying to find out if I had paid them all that was needed at that time. I have never been treated anywhere near that terribly by a customer service rep from any company and hope I never come close again. I hate that I have no choice but to use this company. They don’t care about customer service because they don’t have to, as we have no alternatives for water, sewer and trash where I live.

After almost 3 years with Johnson Utilities I get a bill with 7x’s the normal use and they call me a liar and tell me I have a leak. Even after I’ve had a plummer and landscaper come out to check my property, they still tell me that there’s nothing they can do and it’s my problem… I live in a single household with NO pool, NO grass, and only TWO plants to water. How is it possible to use 40K gallons of water in less then a month. Then, they call ME a liar!!! Where did I put 40K gallons of water??? This is the worst company ever. They have horrible customer service and don’t care. They treat all their customers with such disrespect. I am thinking of selling my house and moving out of San Tan Valley, just so I can get a utility company that has some respect for their customers and doesn’t increase prices just because they can. If you are thinking of buying a house in San Tan Valley, think again. You do NOT want to deal with these people. They are a JOKE!

I am so upset to come home and find out that our water is turned off. I have been a customer of Johnson Ranch Utilities for 7 yrs. I have never been shut off and have even been refunded our deposit because of our good history with paying our bill on time. I never received a disconnection notice. Our bill in not over the 30 day past due limit. Is it even legal to cut someone’s water off if their bill is more that 10 days passed due?

Vote for incorporation! I’m so tired of the water smelling bad. I’m scared to even shower in it and worried about my kids drinking it. We need to vote for incorporation so there are stricter regulations and guidelines on the company.

I addition to foul smelling water, the cost of the water is exorbitant! I’ve never had to pay this much. As others have said, the customer service is severely lacking, and for such a small office, their concern for the well-​being of the neighborhood they serve is non-​existent. So you are having trouble with your bill? Well how about we charge you the cost of the bill, a reconnect fee, and a deposit instead? Makes total sense right? To financially penalize someone who couldn’t afford the bill in the first place? Thumbs Up, Johnson Utilities!

Sure the rates are high, and the hold times can be long, but I have never had an issue getting a minor (or even a major) problem resolved within a couple of minutes of talking to someone.

They are the worst company ever! They claim that their mail was being returned from the post office and to take it up with them. I have never had any issues with any other company! They also will charge late fees even when I am not even getting a bill from them. They refused to help me at all! They really need to get their act together. I don’t have time to have to drive every month to their location to pay my bill because they are too lazy to send out the bills for people to pay. Oh and to top it off, they claim they send the disconnect notice as a courtesy. WORST COMPANY EVER! They suck worse than ever!

I really wish I could give ZERO stars to this poor excuse for a utility company. A. Why do I pay almost 200.00 a month for WATER/​SEWER!!! I don’t have a pool. and as we all know this is AZ I have barely any grass. We need to get this company OUT of our neighborhood before we are all broke, dirty, and thirsty. B. The customer service is terrible! They are rude, when we moved into our home I didn’t have the money for the deposit and I asked the guy «So since I don’t have a ton of money my family will just not be able to shower and use the restroom?» and he said, «no because your not able to pay the deposit you won’t have water» REALLY!!! They don’t care about anyone’s situation at all.

Johnson Utilities customer service is so terrible that some people actually cite it as a reason for moving away! Over the past several years they’ve had multiple incidents of customer complaints, some leading to public protests. They employ SLAPP tactics to aggressively discourage customers from speaking out. Recently, a Johnson Utilities spokesperson commented regarding the notification of a potential E. Coli contamination «The company said they didn’t have enough time to go door to door and didn’t send out an email to customers because not enough people have computers.» In 2012 not enough people have computers? what about smart phones? The reality is that the company owners are completely out of touch with their customers and don’t care since they’re the only choice in town.

A couple of monkeys from the zoo could provide better customer service and water supply than the folks at Johnson Utilities. A check for payment of the current water bill was mailed Friday February 11 had not yet cleared the bank. A letter was received February 23 in the mail indicating payment had not been made, a $ 1.32 late penalty applied and a disconnect notice for a bill that was due on the 15^th.
I don’t know if it is a one person operation, but it is very difficult to reach anyone on the phone. Calling usually results in a busy signal. They are only open from 8am — 4:45 and they take an hour for lunch (shutting off the phones). When I finally reached someone they indicated the check was not received and they would accept payment over the phone. They do not accept American Express, so I provided a Visa. The amount of the missing check was paid over the phone and the charge processed February 22. Naturally, the missing check was located and also cashed on February 23. Today I receive a statement dated February 28 (which has yet to occur), stamped February 24 showing that the funds from neither the 22^nd nor 23^rd have been applied. Of course calling in resulted in busy signals followed by a message indicating they were now closed until Monday.
Another thing that appears to be fishy is the minimum charge. The bill includes the statement «water minimum $ 27». It shows the actual water usage was $ 6.25 — to me, and I think most normal places, it means that $ 27 is the magic number — if you exceed $ 27 in charges, you are billed that amount. If you do not, you are charged the minimum $ 27. Not at Johnson Utilities — the new math for these folks is the minimum plus the usage.
This operation is a waste of office space. Help the local economy and hire some folks to answer the phone and address customer questions. You might want to hire someone in accounting to process payments timely, someone in the mailroom to not lose the mail and an office manager who can oversee the efficiency of the office.

If I would’ve known they were this bad, I would have moved somewhere else. Every employee gives a different answer to your question. Do NOT pay by check. They will lose it or somehow it won’t get processed and you’ll still get shut off AND they’ll rack up fees on top of it. They have lost payments IN THE DROP BOX. Credit card payments take up to 3 business days to post/​process. The ONLY way to make a payment and have it posted that day is to walk in and hand the CASH to the lady. Keep your receipt.
They claim to give a courtesy call to remind you of your due bill but then you don’t get a call. I never have. Another lady said it’s automated. Still another lady said they’re not responsible for faulty automated system. I doubt it even exists.
I believe this is our local equivalent to big banks who make their money on fees. The majority of their business is from late fees, reconnection fees, etc. If you’re considering moving to their service area, move somewhere else. This company has the monopoly in the area and they know it.