Skechers Factory Outlet

This is the worse shopping experience I ever had! If I could give it zero stars I would!!! I went there with my cousin and niece to exchange a pair of shoes around 6:30pm on 5÷31÷15. I looked around for a little bit and decided to look up the shoe style on my phone to see if they had it in a different color. I used a scanning app on my phone to scan the bar code on shoebox when this short fat security guard comes up to me and saids I couldn’t take pictures. I responded that I wasn’t taking pictures and she saids in her lazy drawl ok and shuffles off.
Then as soon as she’s gone another taller, thinner, buggy eyed security guard with huge glasses comes over and starts interrogating me. She asks me what my intentions were and I told her I was looking up the shoe on the internet. Then she proceeds to tell me in a patronizing tone that what they get shipped in is what they have in store. I asked her how often they get shipments and she saids every 3 weeks or so. Then she asked if the bag with the shoebox in it was mine and I told her yes and I was going to exchange them. She asked me whats wrong with them and I said they were defective and showed her the chunk of sole missing from bottom of shoe. She tells me thats not a defect and thats how the shoe is made. If that’s the case why aren’t all the soles like that??? For a security guard she sure acts like she’s in charge of inventory and manufacturing of the shoe. Probably why she’s taking out her aggressions on me. To top it off, she snatches my bag and takes the shoebox and tells me she’s putting them at counter. Basically, she was accusing me of stealing in her not so subtle way. If I didn’t have the receipt they probably wouldn’t give me my shoes back! After she stopped harrassing me and got out of my face my cousin told me she was glaring at me with her beady eyes.
I decided on a shoe to exchange it for and headed up to counter where manager lady was and told her about security harrassing me. Manager lady was useless and seemed annoyed and backed up the henchmen instead of apologizing for their rude behavior. She told me the same thing the beady eyed security guard said about my shoe not being defective and that chunk missing from bottom of shoe was normal. Another odd thing was they didnt have name tags so you couldn’t pinpoint them in your complaint. My cousin asked the short fat security guard for her name and her response was why do you need my name and gave her attitude. Apparently sketchers doesn’t believe in customer service and hires the rudest people possible so I will not be shopping at any more of their stores nor recommending them to anyone. If you like being treated like a criminal and stalked by henchmen with attitudes then this is the store for you!!! CUSTOMER SERVICE IS NON EXISTENT HERE!!!

Skechers Outlet #88 at the Queens Place Mall
The place has definitely gone down hill. Last evening between 6:30 — 6:45 pm, my cousin, daughter and I went there to exchange a pair of shoes, when a tall crossed eyed security woman came over to yell at my cousin for having her phone out, saying that she can’t take a picture of the shoe box, when she was only trying to scan the barcode. Then she proceeded to grab the return out of her hand and said it would be up front. While I understand it may be a company policy not to take pictures, they seriously need to teach customer service to these people to ask politely not yell at someone. And the shorter and fatter security woman just stood there staring at my cousin like if she was going to steal something. Never going there again.

I don’t have a problem with this store or there sneakers. I actually like there sneakers especially the gel soles.
The customer service was spot on two people asked if I needed any help. I wasn’t able to get the size and color in light up sneakers that I wanted for my young niece so I didn’t buy anything here this time but I have bought from them in the past and never had a problem.

Horrible service. Whether it’s the manager or the staff. They were too busy ordering their food than attending a standing customer! Then when my turn comes, returning an item was just unbelievable. My shoe was never worn! I just didn’t have the receipt. It was a horrible experience. I walked off and left my shoe there! They warned they would trash my shoe, but not be kind to even have a decent conversation. $ 68 bucks down the drain! NO NO in customer service!

I shoped at this Skechers store few time and always felt like the security gaurd was following me around the store. However, today it was confirmed. My wife and I went to this store to buy a boot for me for work and with the 50% off on the second pair deal looks very good. So i picked a pair of boot and was looking for a second pair. When i noticed the security gaurd following us around the store constantly. It made us so uncomfortable that i told the guy behind the counter who really didn’t care and didn’t even respond to what i was saying. We were so pissed we just bought one pair and got out of there ASAP. Bottom line is, spend your money where you dont get treated like shit. And if you do decide to go there, walk around the store looking for what u like and you will see what im talking. Creepy!!!

II was in here for about 15 minutes looking for shoes for my son. Not once did a sales associate approach me and say hello or ask me what I was looking for. They did not have my son’s size for the particular shoe I saw. The two associates near me just kept chatting with each other while sorting shoe boxes. The music was way too loud. I was looking for shoes, not a club. #sucked

Nice to have the store around. Our son 8 years old growing fast and needing different shoe size every 3 to 4 months. Like the deal buy one and another one in half price. The price and quality of shoes are not so bad.

I think Heru M. nailed it in his review; I too, use this store as a shortcut to Target. I also buy shoes here (duh). The staff are usually not so helpful here — usually following potential shoplifters around or working the registers. For the most part, you’re on your own until check out.

Shoes.
Shoes, socks rocks.
I go through the store often. «Through» is the operative word because it’s a shortcut to the Target store
at Queens Place Mall
. So I get to view the span of the entire store.
Nicely laid out with shoes, sandals, running sneakers, walkers, work boots, the store is to the rafters with shoe boxes. I owned a pair of boots but it didn’t take long before a hole developed — ON TOP. Never again.
Look for their specials like «2 for 1» which means you need two pairs to last a year. The material Skechers use is man-​made mostly such as the faux Crocs. If you have to buy their shoes, they make do for kids that out grow their pairs but for adults, I’d stick with the sandals.
Sandals, socks’ scandal.