Qside Federal Credit Union

Please save your time and efforts and go to another Credit Union. I have been a member for roughly 2.5 months and opened account with the Jamaica Avenue location. I will go ahead and state that it has been by far, the worst experience I have ever had with ANY financial institution, including, the Big Banks. Truth be told, I am even concerned that I will get my money back as I have sent multiple notices to cancel my savings account and am not receiving any feedback. In addition, I have gone to the location a few times and they have been closed although, their hours indicate they should be open. The level of unresponsiveness from staff is beyond deplorable and speaks volumes about the type of people they hire. Even to initially open the account, I had to call on four different occasions which in hindsight, should’ve been the red flag I should’ve paid heed to and avoided the frustration I am currently experiencing. I will be reporting this credit union to the National Credit Union Administration and the Better Business Bureau. Note that the Better Business Bureau rates them an F… an F! From one consumer to the next… steer clear of this credit union. You will constantly be on eggshells when it comes to your money and trusting that this place will not take it and run. You will also deal with folks that are nothing short of ghetto which, one could argue is synonymous with where they’re currently located. I will be emailing the CEO, Mark Johnson, the formal complaints I remit to the NCUA and the BBB in the hopes of bringing some kind of awareness although, I suspect he may already be aware and I wouldn’t be the first. Good luck with your credit union search.

I would give this place a negative 5 stars if I could. They seem to communicate with you via email only… if you’re lucky. Can’t wait to finish paying off a loan so I can end my business with them. By the way, the one star they’re getting for me is for this one rep. I believe her name is Cheryl. They need to clone her and fire everyone else.

Went there in person… the place is legit for Con Ed workers only… but their Web info vastly differs… and the reps. seem VERY nervous to talk or give you info.
Quirkyside FCU

Extremely difficult to get a hold of anyone via phone. You would be lucky to do so if at all. It is very disturbing when you rely on these folks for your savings. Worse still, check sent to them are going missing and unaccounted for.
I would not at all recommend them unless you really have no choice because of where you work.
On the plus side, once you get someone on the phone, they are pretty helpful. If you plan on using them in person for the most part, I can only say that when they were in Auburndale, they were very accommodating at the physical branch.
Really, not a great place if you want good response times and such.