Charming Nail & Spa

Everything was fine while getting my gel manicure and regular pedicure. 3 days later, my manicure started peeling on my thumb and chipping on my pointer finger. I went back and asked them to redo it and they did with no problem. They filed down my thumb and went over it, but my pointer finger they just globbed more on the end so it looks lumpy. The following day another finger had the paint start to just lift off. Today is one week since I got the manicure and 4 fingers have had the paint peel halfway off. Considering the price I paid, this should not be happening at all. Never going back.

So I went to this place for the first time yesterday since I was in the neighborhood. I paid $ 70 including tip for gel powder, stiletto nails with UV gel. In less than 5 hrs, One of my nails broke and the other nails all started chipping off.
I went back the next day (today) and I spoke to a first lady, which stated she will fix within 15 mins to pick color and just wait. I decided to pick a different color from which I had on since that color was chipping off. After waiting 15 mins to get serviced, another lady came and said that if I do the same color they won’t charge, but since I didn’t want the same color, they will charge $ 15 for this.
First off, I don’t mind paying for anything especially if I already paid $ 70 in just my hands, not even pedicure was included. But atleast state it to your customers from the beginning about the price if different color is chosen.
Second, that was ridiculous, why should someone pay for a completely new color when they were gonna soak it off anyways since most of my nail color was off all nails. Why should the customer have to pay for such bad nail service? Whatever happened to making sure your customer was happy?
Noone cared enough to make an effort to make sure you left happy. Completely frustrated with this place, and I feel ripped off. I would never recommend this place to anyone. Horrible customer service. They are lucky I even gave 1 star. If I could I wouldn’t even give them that satisfaction.

The worst experience of my life. I know they are busy during this holiday season, but if they tell you to wait for 30 min and they finally seat you after an hour and can’t even do the job right… sorry…that’s the not way it works. There is something called customer service and you should read about it. Won’t be coming back.

horrible! where do i begin! don’t even bother wasting your money seriously! horrible rude people here! gel manicure 25 for a crappy crappy job! and then they expect a nice tip! really! i think i paint my own nails better than they did!

Horrible. That’s all I have to say. I never went to a salon where GEL polish lasts less than a week. They have Essie gel polish, with the Essie Uv light and everything. But for what? On day 3 it was already peeling off. So I’m assuming it’s fake Essie or they just replace it with some crap. I will not be returning here. It sucks.

This nail salon is perfectly fine — it shouldn’t be receiving such awful reviews. Basic nail salon and services — nothing fancy, but the standard services that you’d expect at a salon with inexpensive prices. Very close to the subway and late hours, which are convenient.

Worse gel manicure ever!!! First gave me a bowl the size of a thimble to remove the previous color. Then the paint job left huge parts on both side of my nails undone.
Wanted a matte finish in black, a basic color, and instead used a matte clear coat which looks like acetone had dulled off the finish. Proceeded to charge me an extra and when questioned said it was for the tax. Then when asked why tax was $ 7 said $ 5 was for the matte clear coat even though I was never informed of the additional fee. Worse place in Astoria, horrible service, unprofessional and poor quality work

Worst manicure I’ve ever had by a mile.
I went in on Monday to get a gel manicure and it’s simply awful — sloppy, rushed and my nails are weirdly shaped. First off, I came in and they never asked me to wash my hands, they never washed theirs and they didn’t soak my nails or do anything to prep them for the manicure. I’ve received much better nail prep at other salons in Astoria where I paid half the price for a gel manicure. It’s also super unsanitary — the workplace where they filed my nails had a layer of filings lining it after she finished filing — when i put my hand down while she worked on another one, it would get gritty on the dirty work station. She filed my nails lopsided several times too. The manicure was just rushed, sloppy and unprofessional. There are several places where she polished over my skin and places where the polish was applied unevenly. My gel manicure started chipping on the walk home — it was that badly done.
Overall, the quality of service in this place was horrible. I won’t be returning and will tell my friends not to go. There are simply better nail salons in Astoria at better prices.

Beware: mislead people with prices on menu– they add a tax which is NOT factored into the price. absolutely hate that kind of deception, and this is the only nail salon that does so in Astoria.
same manicure service, involving me having to file 4 nails for a more square look, for less ($ 6) can be found at Cosmo Nails also on Steinway.

I have been to this place 3 times and all 3 times it was great service. My nails always look great although its a little pricy compared to every where else around stienway but i like the time they spend on a customer

The gel manicure lasted 2 weeks with only very minor chipping. I recommend the Essie gel manicure.

I don’t know why they have such bad reviews. I think this place is great. It’s clean. I didn’t have to wait and it’s only $ 25 for meni&pedi. My nails look great! :)

i have no idea why this place has such crappy reviews!
after walking by it about a zillion times but skipping it, figuring the fact that it’s a lot more aesthetically pleasing than all of the other salons on steinway, it was more expensive. i decided to finally check it out one day, and not only is it not really much more expensive than any of the other salons on steinway ($ 25 for a mani pedi), it was much cleaner and there was no wait.
my mani lasted about three days which is average for me, pedi is still goin’ strong.
taking off a star or two for the fact that i’m not sure how sanitary their stuff is — no real indication that they sterilize their tools (they just pull them out of a miscellaneous drawer) and their buffers are like falling apart and in desperate need of being retired. but i can bring my own tools.
i’ll be back!

It surprises me to see so many negative reviews about this place. This is my go-​to nail place and I’ve never once had a bad experience here. The nail technicians are very precise and take the time to make sure the customer is happy with the outcome. The color selection is decent, and recently they’ve added a few more gel colors; which is great because that’s what I usually get. I will say, I do wish they had more «season“ed colors.
The staff is not «rude», contrary to a lot of these reviews. They’re also not fluent in English– so I can only assume that a customer ask one of them something, and when the poor woman who was massaging their stank-​ass feet didn’t respond– they mistook that for «rudeness». I was dying of thirst one day, and they were out of cups so the guy at the front desk literally volunteered to get me a drink from Duane Reade. WHAT A D! CK!!! (that’s sarcasm, in case you missed that.)
The point is– they don’t suck. Their prices are meh. They’re neither cheap, nor expensive. But you don’t get your nails done on a daily basis, so who cares? Not going to lie– every single visit hasn’t been always perfect, but you live– you learn– you don’t get that person to do your nails next time. Move on.
Also– they usually have the E! Channel playing, or some other «chick flick» playing on the tv, while some fun «top 40» music plays in the background. What girl doesn’t love to get her nails done while watching Kris and Kim Kardashian hash it out?!

This place is overpriced, but if you don’t feel like waiting for a mani-​pedi it’s a solid option, since there is rarely a wait. They have a good selection of colors and the place is clean. They also stay open until 10 pm on weeknights.

This place is awful. I went with my 2 sisters this weekend for manis & pedis. They fit us in right away, but it was like an assembly line. The host started all of our pedicures. and then we each sat waiting for a good 10 – 15 minutes before anyone started working on us.
Pedicure was ok. Compared to so many other places, they barely give you any massage or do a good job scrubbing your heels.
I’ve been getting regular manicures lately so my nails can heal from the gel nails. First off, they mixed up me and my sister’s colors. I got her pedicure color and she got my pedicure color.
Another thing is that they are very unsanitary. I couldn’t see if they sanitize their tools, but they dropped my sister’s tools and continued using it on her. Gross
I would never come back here. I came for the convenience and because my cousin said she went here before.
It’s cheap, but you are better off paying more money for a much better salon.
Oh and 4 of my nails chipped on the same day I got them done. Awesome!

I despise this place. LADIES/​MEN BEWARE! STRAY CLEAR!
I went here twice because we always have one rough time. First time, I went: my manicure looked like my boyfriend was painting my nails while we were on a truck, going down tons of hills, and we hit a tree, the car flipped over, and everything else that could possibly make nail polish look like your 2 year old niece did it.
So lets try the second time, which was a couple of days ago. I had acrylic and I wanted to soak them off. *ahem* such a fancy place and they dont have an electronic nail buzzy-​thing? the nail file thing. Every time I think about how I sat there for TWENTY minutes TAKING OFF acrylic tips, my blood boils. She was in such a rush that, a) she shaved my nail down and b) she left the acrylic on my thumb.
My last comment about this place is that in both events, they made me bleed.
I cannot with this place. I hate it. I hope this place closes!

HORRIBLE, the ladies are always in a rush, and they are ridiculously over prices i got tips, pedicure and an eyebrow wax, it cost me 67 dollars, can u believe that???
i dont mind paying the money as long as the service is good, but she was horrible.
did i mention my nail broke 2 hours after getting it done.
horrible horrible horrible

I also bought the groupon for a gel manicure. I would have also bought the gel pedicure if I knew their regular pedicure costs $ 20. I prefer not to have gel on my toes because I think that toe polish lasts long enough on its own.
I called to make an appointment for the last day of the groupon and they told me it isn’t valid on the day it expires. So I had to contact groupon to have groupon call them to correct that (groupon was REALLY responsive and nice). After that was sorted out, everything went smoothly at the salon.
The manicure ended up looking really nice (I have had gel manicures where it is a little too thick and goopy looking) and the pedicure was also good. Their massage chairs while you get a pedicure are strong and I enjoyed how slow the girl was in giving me a pedicure because of how many times I got to restart the massage.
With that said, it was in fact very slow. I was there for a long time (not really sure how long). But the girl doing my nails was pleasant. Also, it is an interesting change for the nail salon to be Spanish speaking.
I got my eyebrows waxed too and the girl was confused that I don’t speak (fluent) Spanish. I guess I looked Hispanic to her? Who knows. But she did a good job on my eyebrows and they weren’t too red after it.
In total I spent $ 31 (left tip in cash). It was $ 20 for the pedicure, $ 8 for the eyebrows, plus $ 3 for tax I assume. I am glad I did this since I timed it right so my nails would look good for my vacation to PR for NYE but it was a bit out of the way unless you live exactly by Steinway and nothing special. I won’t be back… unless they have another groupon.

I came in with my Groupon for a gel manicure. I had an appointment for 12p, but the Korean lady that worked on me didn’t get started until ½ hr later. Worst of all, the manicure was horrible. The utensils didn’t look clean and I feared I would get an infection, and she did such a bad job on my nails. She didn’t even paint the color evenly onto my nails, and the tips and sides are still unpainted. The color also leaked onto my some of my cuticles. She put two applications, but she should’ve done more or did a better job painting it on evenly. I can even do a better job at painting than she can. Please take a look at the pic of my purple nail if you need more convincing. Don’t waste your money here.